We are seeking a Bilingual Customer Service Representative to join our team in Fresno, CA.
The ideal candidate is fluent in both English and Spanish, has strong communication skills, and excels in a fast-paced environment. This role requires a proactive, customer-focused individual with excellent multitasking abilities and a positive attitude.
Responsibilities:
- Handle incoming customer orders via phone, email, or online platforms
- Follow up with clients to ensure satisfaction and resolve any concerns
- De-escalate and defuse situations professionally and efficiently
- Utilize Excel to track orders, update records, and generate reports
- Maintain clear and professional communication with customers and internal teams
- Provide exceptional customer service and build strong client relationships
- Bilingual (Spanish & English) – Required
- Proficiency in Microsoft Excel (data entry, tracking, and reporting)
- Strong problem-solving and conflict resolution skills
- Ability to multitask and prioritize tasks effectively
- Excellent verbal and written communication skills
- Friendly, professional, and customer-oriented personality