We are offering a permanent employment opportunity for a Sr. Customer Service Representative in the manufacturing industry in Northern Kentucky. You will be accountable for managing customer accounts, ensuring client satisfaction, coordinating with internal teams, and performing administrative tasks.
Responsibilities:
• Coordinate with internal teams, including production, logistics, and sales, to meet customer expectations and deadlines
• Act as the main point of contact for assigned customers, resolving their issues and providing them with product and service information
• Process customer orders, including quoting, entering orders into ERP systems, confirming delivery schedules, and tracking shipments
• Enhance client relationships and grow customer accounts by understanding their needs and identifying opportunities for upselling and cross-selling
• Ensure accuracy and currentness of client records by managing them using CRM or ERP software
• Address client satisfaction issues promptly to ensure retention and provide internal teams with insights about customer feedback to improve operations and client service delivery
• Prepare necessary documentation, such as reports, invoices, purchase orders
• Handle account setup and billing functions, ensuring accuracy and efficiency
• Leverage computer programs and Microsoft Office Suites for efficient task management
• Use advanced Microsoft Excel skills for data management and analysis.
• Familiarity with CRM (Customer Relationship Management) tools is needed.
• Experience with ERP (Enterprise Resource Planning) systems is a must.
• Capability to handle and efficiently answer inbound calls is required.
• Knowledge of billing functions is necessary.
• Ability to manage accounts and ensure customer satisfaction.
• Proficient in order entry and processing.
• Experience with account setup and maintenance.
• Proficiency in Microsoft Office Suites, especially Word and PowerPoint.
• Advanced skills in Microsoft Excel are required for data management and analysis.