We are offering a contract position for a Collections Assistant in Falls Church, Virginia. This role is primarily focused on supporting our team in the area of customer service and collections.
Responsibilities:
• Handle customer service inquiries and resolve issues efficiently
• Follow up with customers regarding overdue payments through phone calls and emails
• Update customer account information accurately and promptly
• Send out notifications concerning delinquent payments via email, voicemail, and mail
• Utilize Microsoft Office Suite to perform data entry tasks and manage customer records
• Learn and adapt to our office setting and its requirements
• Maintain open communication with customers and team members, demonstrating good communication skills
• Assist in data entry tasks and final document preparation
• Employ your customer service and collections skills to enhance operations.
• Minimum of 1+ years of experience in accounting.
• Proven experience in Customer Relationship Management is necessary.
• Prior experience in Consumer Collections is a must.
• Proficiency in using Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Excellent communication and negotiation skills.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Prior experience working with invoices and process invoices and handling billing issues
• 3+ years working in a customer service and accounting type of job