Robert Half's Homebuilder client in Dublin, CA is in need of a Customer Care Representative for their new development that is coming soon!
ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. Pre-walk homesites to provide punchlist for construction to delivery of home to customer; provide quality control of finished product.
2. Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc.
3. Coordinate with the Construction Department staff and contractors in the completion of walk-through repairs within five (5) days.
4. Schedule and supervise subcontractor repairs in homes after delivery to homeowner.
5. Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within seven (7) days.
6. Provide accurate and timely information to Customer Care Manager on progress and scopes of work.
7. Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service.
8. Evaluate subcontractor and product performance. Provide on going information to Customer Service Manager as it relates to quality of workmanship and materials.
9. Participate in emergency on call rotation service schedule.
10. Work with Customer Service Manager on special projects as needed.
11. Participate and attend department meetings.
12. Keep accurate service request logs and documentation of all work performed.
Homebuilder/Construction experience is a plus, but not required.
If you are interested in this opportunity, submit your resume today!
• Excellent knowledge and experience in using Microsoft Office suite to manage and maintain customer records and generate reports.
• Prior experience or knowledge in the custom homes sector, understanding the intricacies involved in this niche of the construction industry.
• Familiarity with construction industry norms and practices, with the ability to communicate effectively with both customers and construction teams.
• Experience in conducting inspections, ensuring the quality of work meets the set standards and customer expectations.
• Ability to compile and organize documents related to construction projects, ensuring all necessary paperwork is in order and easily accessible.
• Experience in managing subcontracting relationships, coordinating effectively with various parties to ensure smooth project execution.
• Capable of handling inbound telephone calls, providing accurate information and assistance to callers, and escalating issues when necessary.