We are seeking a Help Desk Analyst to join our team in Dover, New Hampshire. In this role, you will be the first point of contact for product installation, usage, and implementation, working both remotely and onsite to address support requests and resolve issues efficiently. You will be responsible for maintaining an up-to-date knowledge of products and services to provide effective solutions.

Responsibilities

• Serve as the primary contact for end-user support for product installation, usage, and implementation across Mac and Windows operating systems.
• Efficiently troubleshoot and resolve issues via phone, email, and remote tools, escalating when necessary.
• Conduct onsite troubleshooting for issues that cannot be resolved remotely.
• Keep up-to-date with the knowledge of products and services to provide effective solutions.
• Accurately document customer interactions, actions, and resolutions in the appropriate database.
• Work with Windows Server 2012–2019, Active Directory, Exchange, and Office 365 environments.
• Communicate customer concerns and issues to relevant internal teams.
• Assist in providing pre-sales technical support, onsite implementation, and training.
• Organize and maintain file systems, correspondence, and other records.
• Utilize skills in Mac Computers, Microsoft, Active Directory, O 365, Microsoft Windows, ConnectWise.

• Applicants should have at least 3 years of experience in a similar role, specifically as a Help Desk Analyst.
• Proficiency in using Mac Computers is a necessary skill for this role.
• Candidates should have demonstrable knowledge and experience using Office Suite.
• Familiarity with Active Directory is a key requirement for this role.
• Knowledge of O 365 is a necessary skill for the prospective candidate.
• Proficiency in Windows is a critical requirement for this job role.
• Experience with ConnectWise is a vital skill for this position.

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.