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2 results for Help Desk Analyst Ii in Des Moines, IA
- Ames, IA
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for end users. This contract position focuses on resolving desktop and operating system issues, supporting account access, and ensuring employees receive timely help with everyday technology needs. The ideal candidate is comfortable working in a service-driven environment, handling support requests efficiently, and troubleshooting Microsoft-based systems effectively.<br><br>Responsibilities:<br>• Provide front-line technical support for desktop, laptop, and Windows-related issues reported by end users.<br>• Investigate and resolve service desk requests by prioritizing incidents, documenting actions taken, and following through to completion.<br>• Support user account administration activities, including access updates and directory-related assistance within Active Directory.<br>• Diagnose common hardware, software, and operating system problems using sound troubleshooting methods.<br>• Install, configure, and maintain Microsoft Windows 10 environments to keep user systems functioning effectively.<br>• Assist employees with password, login, and general workstation issues while delivering clear and detail-oriented communication.<br>• Escalate more complex technical problems when needed and collaborate with other support resources to restore service quickly.
- 2026-04-29T00:00:00Z
- Ankeny, IA
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- We are looking for a Desktop Support Analyst to deliver reliable onsite technical assistance for end users in Moline, Illinois within the Financial Services industry. This Long-term Contract position is ideal for someone who is comfortable working in a Windows-based environment, supporting banking-related hardware, and providing clear, customer-focused communication. The person in this role will help keep end-user technology operational during validation activities, deployment efforts, and launch support while maintaining accurate documentation throughout the support process.<br><br>Responsibilities:<br>• Provide onsite desktop support for end users by diagnosing and resolving hardware, software, and access-related issues in a Windows 10 environment.<br>• Prepare, configure, image, and deploy desktops and related devices to support user readiness for scheduled validation sessions and operational events.<br>• Support banking equipment such as receipt printers, check scanners, driver license scanners, and other peripheral devices to ensure proper functionality.<br>• Assist with device setup, testing, and readiness checks before key support events, helping users transition smoothly into production activities.<br>• Respond to service desk tickets and technical requests with a strong focus on timely resolution, clear updates, and minimal disruption to frontline teams.<br>• Participate in cutover and go-live support activities by providing hands-on troubleshooting and immediate end-user assistance as issues arise.<br>• Document incidents, resolutions, device statuses, and recurring problems thoroughly to support tracking, follow-up, and knowledge sharing.<br>• Use tools such as Active Directory and remote support utilities to manage user access and resolve desktop issues efficiently.<br>• Provide post-deployment and post-launch support to stabilize the user environment and address outstanding technical concerns.
- 2026-04-23T00:00:00Z