5 results for Customer Service Representative in Des Moines, IA

Customer Support Representative Robert Half is hiring for THREE E-Commerce Customer Support Representatives to support our client in Johnston, IA! This candidate will provide frontline support to channel partners, customers, and company personnel on product-related inquiries, focusing on moderately complex policies, issues, and concerns. This role aims to optimize customer satisfaction and retention by delivering effective information and solutions. The products supported may include parts, whole goods, or product-related services. Apply today or call our team directly at 563-359-3995 to learn more. Paige, Christin, and Erin are great points of contact! This candidate must be available to work any 8-hour shift within the 7am-7pm support window, rotating shifts within the team.This candidate will work on-site in Johnston, five days a week with the option to work from home on Friday's.Training will be 8am to 4:30pm Monday to Friday. Key Responsibilities:<ul><li>Customer Interaction: Respond to and resolve inquiries from customers, dealers, and company personnel concerning moderately complex problems and concerns.</li><li>Documentation: Accurately document all interactions and issues related to the area of responsibility, ensuring detailed and precise records.</li><li>Information Distribution: Distribute additional product, service, and policy information to customers, dealers, and other personnel as required.</li><li>Problem-Solving: Collaborate with team members to develop common solutions to problems, maintaining required service levels.</li><li>Information Maintenance: Ensure the accuracy and availability of customer-related information online.</li><li>Promotion: Assist in promoting products, services, and programs through special offerings, mailings, and proactive user contact.</li><li>Negotiation: Negotiate with customers, dealers, and company personnel to provide proper policy execution and adequate resolution.</li></ul>Qualifications:<ul><li>Call Center experience</li><li>6+ months experience with customer service/support experience</li><li>Efficient researching/troubleshooting skills</li><li>Excellent written and verbal communication skills</li><li>Speak with confidence</li><li>Proficiency with Microsoft Office products</li><li>Willing to work occasional overtime and holidays</li><li>Solid work history and proven dependability</li><li>Reliable at home internet and a distraction free workplace</li></ul>

Customer Support Representative Your Opportunity to Shine with John Deere and Robert Half ---- John Deere Financial is seeking enthusiastic and proactive individuals to join its Social Media Care team as a Customer Support Representative in Johnston, Iowa. In this contingent role, you’ll have the chance to collaborate with a world-class organization, providing technical assistance and solutions to customers through cutting-edge social media channels — all while enjoying the benefits and support of working through Robert Half. What You’ll Do:As part of the Social Media Care team, you’ll be handling live customer interactions on John Deere’s Social Media platforms, email, and website. You’ll take on questions about product availability, compatibility, technical issues, and loyalty programs, ensuring excellent customer experiences while documenting interactions effectively. Your expertise will also involve monitoring social channels and approving outbound content for accuracy and quality.Training provided! Get hands-on experience with trusted peers to ensure you’re fully equipped to shine in this role. Why Join Robert Half?At Robert Half, we believe in offering not just great job opportunities but life-changing career experiences. Here’s why working with us is your best choice:<ul><li>Recognized Industry Leader: Robert Half is globally renowned for its exceptional staffing expertise, trusted by countless professionals to launch and elevate their careers.</li><li>Dedicated Support Team: By working as a contingent employee through Robert Half, you gain a career partner — we’ll be committed to providing ongoing guidance, professional development tools, and unmatched networking assistance.</li><li>Direct Path to John Deere: Though this position is contingent, contingent employees are eligible to apply for full-time roles directly at John Deere once opportunities arise — opening doors to an industry-leading company.</li><li>Streamlined Hiring Process: We make hiring seamless and stress-free, providing resources to make sure you feel prepared and confident every step of the way.</li></ul>Why This Role is Unique:<ul><li>Weekend flexibility with rotating shifts allows for work-life balance.</li><li>Retention bonuses and pay increases as you progress in the role and team.</li><li>Hybrid work potential: On Fridays, Saturdays, and Sundays, you’ll have the option to work from home, enhancing your personal productivity.</li><li>Skill-building opportunities: Engage with social media management and troubleshooting tasks to level up your technical and professional expertise.</li><li>Work alongside an iconic brand: John Deere’s reputation for innovation, reliability, and customer service is unmatched.</li></ul>Connect with our team today by calling (563) 359-7535!

Customer Account Specialist Job Title: Customer Support SpecialistLocation: John Deere Financial, working remotely but must live locally to support onsite needsSchedule: 1st shift, 40 hours per weekWork Hours: Between 6:55 AM and 6:05 PM (Central Time)Overtime: Allowed but not mandatory If you’re looking to join a dynamic team where you can make a positive impact while developing your skills, apply today! Position Overview:As a Customer Support Specialist, you will play a critical role in supporting our delinquent customers across all products. Your main responsibility will be to identify customer issues and take action by educating, motivating, and resolving delinquent accounts while maintaining customer relationships. Key Responsibilities:• Use telephone negotiation techniques to build and maintain relationships with customers, dealers, and the company.• Review payment history and account information to determine solutions.• Update and confirm debtor information accurately.• Negotiate payment plan modifications in accordance with established policies and procedures.• Administer collection efforts within federal and state regulations, as well as company policies.• Assist with resolving account issues, including misapplied cash, and escalate problem accounts to supervisors when necessary.• Skilled communicator who excels in both verbal and written interactions, thrives in problem-solving, and enjoys collaborating in a global team environment.

Audio/Video Conferencing Specialist Job Title: Audio / Video Conferencing Specialist GENERAL PURPOSE OF THE JOB: The AV Specialist proactively owns and supports business Audio/video (AV) functions and all conference rooms to ensure the highest possible availability and quality. The AV Specialist contributes to this function by modifying and maintaining the AV infrastructure, backing up systems as available, monitoring equipment and networks for failures, checking the functionality of each room as scheduled, and maintaining hardware / software with current firmware and patch levels to ensure system health. They coordinate with the ITSC, System Administrators and ITAM as appropriate to ensure coordination of support efforts. When new AV systems, rooms, or solutions are being planned they provide expert advice and input to find the best solution at the appropriate price point. This position will also provide concierge IT service for the executive leadership team. ESSENTIAL DUTIES AND RESPONSIBILITIES: AV System Administration • Produces process, network, and physical maps of all of AV systems and their high-level interfaces, to ensure integration, consistency, and continuity across all systems. • Participates in the design, selection and development of new AV rooms and services. • Participates in projects, not only during design and installation, but also for continuous improvement or operational projects. • Assesses risk, identifying critical service and system dependencies and defining and implementing countermeasures. • May liaison with outside vendors on matters of new equipment and maintenance procedures. • Designs secure and resilient AV architecture that meets all the current and anticipated future AV requirements of the organization. • Ensures the AV processes, metrics and documentation are regularly reviewed and audited for efficiency, effectiveness, and compliance. • Produces and keeps up to date all AV design, architectural, policy, training and specification documentation. • Stays abreast of current technology in the field and subsequently implements new equipment and processes to meet company or user needs. • Recommends proactive, innovative IT solutions for the improvement of AV system design and operation whenever and wherever possible. • Translates logical designs into physical designs, taking account of business requirements, target environments, processes, performance requirements, existing systems and services, and any potential reliability-related aspects. • Creates and maintains AV design policies, philosophies and criteria, covering all areas including connectivity, capacity, interfaces, security, resilience, recovery, access and remote access, and ensuring that all new services meet their service levels and targets. • Travels as needed to support the AEL AV systems, including business conferences, agent appreciation events, or other sponsored functions. AV System Support • Manages and maintains the organization’s AV services • Educates customers on the services available and how to properly utilize them. • Helps formulate AV packages and associated options to best meet customers’ needs. • Performs advanced AV system administration and configuration. • Conducts advanced AV system testing, monitoring, and troubleshooting • Backs up and restores AV systems. • Contributes to and maintains the AV related content of the knowledge base • Bachelor’s degree in information technology, business administration or related field of study (preferred); plus three (3) years’ experience in systems or network administrati

Collections Specialist We are seeking a Collections Specialist to join our team based in Des Moines, Iowa. This role will involve using various accounting software systems and CRM tools to streamline collection processes and manage accounts receivable. This is a short term contract employment opportunity. Responsibilities • Utilize Accounting Software Systems to manage customer accounts efficiently • Use Accurint and ADP - Financial Services tools to process customer credit applications • Handle customer inquiries and resolve issues using CRM tools • Leverage Epic Software for maintaining accurate customer credit records • Ensure efficient administration of claims and billing functions • Manage collection processes and answering inbound calls effectively • Oversee the accounts receivable operations to ensure accuracy and timeliness.