We are seeking a dedicated remote Patient Services Representative to join our team. This position requires a high school diploma or GED, at least one year of healthcare experience, and two years in a call center environment. Candidates must have proficiency in Microsoft Office and the ability to manage multiple tasks in a digital setting. A secure and private workspace with a high-speed internet connection (minimum 100 Mbps download and 10 Mbps upload) and an Ethernet cord is essential. Applicants must be located in CST, MST, or PST time zones but cannot reside in California or Illinois.
Key Responsibilities:
- Achieve performance goals in patient satisfaction, accuracy, quality, and attendance.
- Provide exceptional customer service, ensuring quality care and addressing every internal and external customer's needs.
- Utilize dual monitors for multitasking across data entry, phone handling, and resource management.
- Support team members and supervisors with patient documentation and issue resolution.
- Manage sensitive information responsibly, adhering to company guidelines and policies.
- Use internal systems for customer needs such as appointments, claims, benefits, and more.
- Assist new members with PCP selection and provide general information about the medical group.
- Support Telehealth services and other administrative tasks as needed.
Required Qualifications:
- High School Diploma or GED.
- Minimum of 1 year of healthcare experience.
- Minimum of 2 years in a high-volume call center role (70+calls daily).
- Proficiency in Microsoft Office and capable of multitasking in a digital environment.
- Secure and private workspace with high-speed internet exceeding 100 Mbps download and 10 Mbps upload, and an Ethernet connection.
- Must be able to handle a fast-paced environment and pass a typing speed test over 40 WPM.