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8 results for Customer Service Representative in Cuyahoga Falls, OH

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We are looking for a meticulous Customer Service Representative to join our team located in a Canton, Ohio. As a Customer Service Representative, you will be primarily tasked with maintaining customer accounts, resolving customer queries, and processing customer applications. This role offers a contract to permanent employment opportunity.

Responsibilities:

• Efficiently and accurately process customer credit applications.

• Provide assistance to customers by offering product and service information.

• Resolve product and service issues faced by customers.

• Enter sales quotations and orders on a daily basis.

• Ensure customer records are up-to-date by revising account information.

• Manage multiple accounts while supporting external sales representatives.

• Utilize Microsoft Word, Excel, and Outlook for various tasks.

• Handle both inbound and outbound customer calls.

• Document all customer interactions and communications.

• Perform data entry tasks related to customer service.

• Proficiency in answering inbound calls, adept at handling customer inquiries and complaints efficiently
• Exceptional customer service skills, with the ability to build rapport and maintain positive relationships with customers
• Strong data entry skills, ensuring accuracy and attention to detail in all tasks
• Experience in email correspondence, able to communicate professionally and effectively in writing
• Skilled in both inbound and outbound calls, able to manage high call volumes without compromising quality of service
• Proficient in Microsoft Excel, capable of managing, analyzing, and presenting data
• Experience in order entry, able to process customer orders accurately and promptly
• Knowledge of documentation procedures, capable of maintaining accurate records and files related to customer interactions

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

8 results for Customer Service Representative in Cuyahoga Falls, OH

Customer Service Representative We are looking for a meticulous Customer Service Representative to join our team located in a Canton, Ohio. As a Customer Service Representative, you will be primarily tasked with maintaining customer accounts, resolving customer queries, and processing customer applications. This role offers a contract to permanent employment opportunity. Responsibilities:• Efficiently and accurately process customer credit applications.• Provide assistance to customers by offering product and service information.• Resolve product and service issues faced by customers.• Enter sales quotations and orders on a daily basis.• Ensure customer records are up-to-date by revising account information.• Manage multiple accounts while supporting external sales representatives.• Utilize Microsoft Word, Excel, and Outlook for various tasks.• Handle both inbound and outbound customer calls.• Document all customer interactions and communications. • Perform data entry tasks related to customer service.

Customer Service Representative We are in the financial services sector, located in Hermitage, Pennsylvania, and we're currently on the lookout for a Customer Service Representative to join our team. This role involves a significant amount of customer interaction and data entry tasks. It offers a long term contract employment opportunity. Responsibilities: • Respond to inbound customer calls and provide excellent customer service • Handle customer inquiries and provide appropriate solutions • Accurately enter, update, and maintain customer data in the system • Monitor customer accounts and take necessary actions when required • Ensure effective communication through email correspondence • Manage both inbound and outbound calls to maintain customer satisfaction • Utilize Microsoft Excel and Word for data organization and correspondence • Enter customer orders into the system accurately and promptly • Schedule appointments as per customer requests or business requirements.

Customer Service Representative We are offering a permanent employment opportunity for a Customer Service Representative in the metal fabrication industry. As a Customer Service Representative, you will be tasked with managing customer interactions, ensuring customer satisfaction, and maintaining an in-depth knowledge of our products. Responsibilities: • Responding to inquiries from customers about product specifications, availability, pricing, lead times, and delivery status through phone, email, or chat. • Accurately entering customer orders into the system, checking all details such as product type, quantities, and delivery requirements. • Keeping an up-to-date knowledge about various product profiles, finishes, and capabilities to provide accurate information to customers. • Addressing and resolving customer concerns, complaints, or discrepancies related to product quality, delivery, or orders in a timely and detail oriented manner. • Monitoring the progress of customer orders and providing updates regarding order status, shipment tracking, and estimated delivery times. • Collaborating with production, sales, logistics, and quality control teams to ensure smooth order fulfillment and resolve any issues that arise. • Building and maintaining positive relationships with existing customers, fostering repeat business and customer loyalty. • Maintaining detailed records of customer interactions, orders, and feedback, and providing reports on order status, customer concerns, and service performance to management. • Ensuring that orders are processed in accordance with company policies and procedures, including quality standards for products. • Managing inbound and outbound calls, data entry, email correspondence, and order entry while utilizing Microsoft Excel for account management.

Inside Sales Representative We are offering a permanent employment opportunity for an Inside Sales Representative in the steel manufacturing industry, based in Youngstown, Ohio. As an Inside Sales Representative, your primary role will be to nurture customer relationships by addressing inquiries, resolving concerns, and providing outstanding service. Responsibilities: • Efficiently managing customer inquiries through phone and email to ensure timely responses. • Conducting outbound calls to meet customer requirements and provide solutions for issues. • Ensuring accurate documentation and filing to maintain precise customer records. • Performing data entry tasks with a high degree of accuracy and attention to detail. • Utilizing customer database systems effectively for data retrieval and entry. • Collaborating with various internal departments to effectively resolve customer issues. • Leveraging Microsoft Office Suite, particularly Word and Excel for various tasks. • Scheduling appointments and managing order entries as part of customer service. • Handling inbound and outbound calls as part of the customer service process.

Inside Sales Representative We are offering a permanent employment opportunity for an Inside Sales Representative in the steel manufacturing industry, located in Youngstown, Ohio. In this role, you will be instrumental in maintaining robust customer relationships, addressing inquiries, resolving concerns, and delivering exceptional service. Responsibilities: • Efficiently address customer inquiries through phone and email. • Make outbound calls to address customer needs and resolve issues. • Maintain accurate records through meticulous filing and documentation. • Perform data entry tasks with precision and attention to detail. • Utilize customer database systems effectively to retrieve and input data. • Collaborate with internal departments to resolve customer issues efficiently. • Use Microsoft Word and Excel for various tasks. • Schedule appointments and manage order entries. • Handle inbound and outbound calls while providing excellent customer service. • Correspond with customers through email while maintaining professionalism and accuracy.

Collections Specialist If you have a strong sense of ownership and attention to detail, you may be right for our Collections Specialist position. Contact Robert Half today to build your career as a finance professional as a part of a growing team. This Collections Specialist position in the Akron, Ohio region is a long-term contract opportunity. What you get to do every day: - Maintain and update customer files to ensure data integrity - Yield to all Federal Fair Credit Reporting Act rules and regulations - Direct all billing and reporting activities in accordance to deadlines - Log all customer payments to the correct reports - Control inbound and outbound collections calls and correspondence - Ensure payments are processed - Act as liaison in maintaining quality customer service and a positive company image by resolving customer account inquiries - Locate delinquent customer accounts through various means, e.g. skip-tracing, written correspondence, phone contact, and making arrangements for payment - Ensure bankruptcy filings are processed in the correct manner when received

Receptionist We are in the process of hiring a Receptionist for our manufacturing unit located in CLEVELAND, Ohio. This role offers a short term contract employment opportunity and involves a wide range of administrative duties such as handling incoming calls, providing company related information to callers, maintaining customer relationships, and managing sales orders. Responsibilities: • Administer incoming calls professionally and ensure they are redirected as required • Provide callers with relevant information such as the company's location, fax numbers, and website • Develop and maintain relationships with customers to provide a positive customer experience • Handle advanced sales order entries and communicate with Operations as necessary • Welcome and guide visitors appropriately • Act as a liaison between Outside Sales, Inside Sales, and Operations Manager to expedite orders and meet delivery dates • Assist with other clerical duties such as photocopying, faxing, filing, and collating • Carry out any other duties as assigned

Executive Assistant We are offering a permanent employment opportunity for an Executive Assistant in CLEVELAND, Ohio. The selected candidate will be expected to integrate and utilize technology, manage complex schedules, handle correspondence, prepare for meetings, plan travel arrangements, maintain relationships, provide administrative support, and assist with special projects. Responsibilities: • Incorporate and make efficient use of existing and emerging technologies in all aspects of the role. • Manage and coordinate a complex schedule, including meetings, personal CEO obligations, travel, and events. • Handle various forms of correspondence including drafting, reviewing, and prioritizing emails, letters, and reports. • Prepare materials for meetings, take minutes, and follow up on action items as required. • Plan and book travel arrangements in line with the CEO's priorities. • Act as a liaison between the CEO and internal/external stakeholders while maintaining professionalism and confidentiality. • Carry out administrative duties such as expense reporting, file management, contact management within Outlook and CRM, and data entry. • Assist the CEO with ad hoc projects, research, and tasks to advance strategic initiatives. • Be available outside regular business hours to support time-sensitive needs or unexpected changes in the CEO’s schedule. • Provide backup support to the Senior Executive Assistant for the Chief Real Estate Investment Officer and other Executive Assistants.

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8 results for Customer Service Representative in Cuyahoga Falls, OH

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