1 result for Patient Service Representative in Conshohocken, PA
RelevanceDate Posted
Patient Service Representative Jobs in Conshohocken
Customer Service Representative<p>Robert Half is seeking a dedicated and compassionate Customer Service Representative to join a reputable and local company within the healthcare industry. The ideal candidate will serve as the primary point of contact for patients, families, and healthcare providers, delivering exceptional support and ensuring a seamless experience across all interactions.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Respond to incoming inquiries via phone, email, or chat from patients, families, and healthcare providers, addressing questions and resolving concerns promptly.</li><li>Assist customers with scheduling appointments, verifying insurance, billing inquiries, and navigating healthcare services.</li><li>Provide detailed and clear information about insurance coverage, treatment plans, and healthcare policies, ensuring patients understand available resources and options.</li><li>Accurately document customer interactions, update records, and input new information into the healthcare system database in compliance with healthcare regulations.</li><li>Maintain confidentiality and abide by HIPAA regulations in handling sensitive patient information.</li><li>Proactively identify issues, investigate discrepancies, and collaborate with internal teams to resolve customer concerns effectively.</li><li>Escalate complex issues to the appropriate department or supervisor when necessary.</li><li>Work closely with healthcare professionals, administrative staff, and insurance companies to streamline processes and ensure coordinated care for patients.</li></ul><p><br></p>