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1 result for Desktop Support Analyst in Columbia, SC
- Irmo, SC
- onsite
- Permanent
- 0 - 0 USD / Yearly
- We are looking for an experienced Service Desk Manager to oversee the daily operations of our IT support team in Irmo, South Carolina. This role is ideal for a proactive leader who can ensure excellent service delivery, implement best practices, and drive the achievement of performance metrics. You will play a key role in enhancing the efficiency and effectiveness of our service desk functions.<br><br>Responsibilities:<br>• Lead and manage the service desk team to ensure timely resolution of support tickets and adherence to service level agreements.<br>• Monitor and report on key performance indicators (KPIs) to evaluate the team's performance and identify areas for improvement.<br>• Oversee the implementation and management of IT service management (ITSM) tools and processes.<br>• Coordinate deskside support services to address technical issues effectively and maintain high customer satisfaction.<br>• Manage the service desk's operations within a high-volume call center environment, ensuring consistency and reliability.<br>• Develop and enforce policies and procedures to standardize service desk operations.<br>• Collaborate with other departments to improve workflows and optimize support services.<br>• Provide training and guidance to team members to enhance their technical skills and customer service capabilities.<br>• Ensure compliance with organizational standards and regulatory requirements related to IT services.<br>• Address escalations and complex technical issues, ensuring prompt and satisfactory resolution.
- 2026-02-26T00:00:00Z