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4 results for Call Center Specialist in Columbia, SC

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We are offering a Contract employment opportunity for a Call Center Specialist located in Columbia, South Carolina. The role involves working in an in-person office setting where you'll be providing excellent customer service and handling multiple tasks simultaneously.

Responsibilities:

• Answering incoming calls and using our internal system, to assist people with their benefits applications

• Ensuring accurate and efficient processing of benefits applications

• Maintaining detailed and precise customer records

• Resolving customer inquiries in a timely and detail oriented manner

• Monitoring customer accounts and taking appropriate actions as necessary

• Applying critical thinking skills to handle complex customer service situations

• Maintaining detail oriented communication in a call center environment

• Adhering to business casual dress code during working hours

• Reporting regularly to the contact center supervisor.

• Proficiency in Call Center Customer Service is mandatory.
• Exceptional Customer Service skills are required.
• Experience and competence in Answering Multi-Line Phone System is essential.
• Previous experience in a non-profit environment is desirable.
• Excellent communication and interpersonal skills.
• Ability to handle stressful situations and high call volumes.
• Proficiency in using computer systems for tracking, information gathering, and troubleshooting.
• Strong problem-solving skills and ability to make decisions quickly.
• Ability to work in a team as well as independently.
• High school diploma or equivalent is required; further education in a relevant field will be a plus.
• Willingness to work on a flexible schedule including evenings, weekends, and holidays.
• Multilingual skills would be considered an advantage.
• Knowledge of CRM systems and practices is beneficial.
• A positive, patient, and empathetic attitude towards callers.

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

4 results for Call Center Specialist in Columbia, SC

Call Center Specialist We are offering a Contract employment opportunity for a Call Center Specialist located in Columbia, South Carolina. The role involves working in an in-person office setting where you'll be providing excellent customer service and handling multiple tasks simultaneously. Responsibilities: • Answering incoming calls and using our internal system, to assist people with their benefits applications• Ensuring accurate and efficient processing of benefits applications• Maintaining detailed and precise customer records• Resolving customer inquiries in a timely and detail oriented manner• Monitoring customer accounts and taking appropriate actions as necessary• Applying critical thinking skills to handle complex customer service situations• Maintaining detail oriented communication in a call center environment• Adhering to business casual dress code during working hours• Reporting regularly to the contact center supervisor.

Customer Service Representative-CWB (Chubb Workplace Bene... We are seeking a Customer Service Representative-CWB (Chubb Workplace Benefits) to join our team in Columbia, South Carolina. This role will primarily involve handling customer interactions through both inbound and outbound calls and emails within the context of our Chubb Workplace Benefits contact center. This permanent employment opportunity offers a dynamic and fast-paced work environment where attention to detail, strong communication skills, and problem-solving abilities are highly valued. Responsibilities: • Delivering exceptional customer experiences is a key aspect of this role • You will be expected to efficiently and professionally manage incoming telephone calls in our high-volume contact center • Taking ownership of and ensuring timeliness in handling customer requests is crucial • Rapid rapport building and responding to customers in a compassionate manner is required • You will need to navigate multiple systems and applications to research, analyze, and resolve customer inquiries • Maintaining performance and quality standards is an integral part of this role • You will be asked to analyze information to make appropriate decisions and solve problems while maintaining a positive phone experience • Learning the basic concepts of personal lines insurance principles and products offered to our CWB customers is necessary • Collaborating with team members and business partners to provide a positive customer experience is expected • You may be required to work overtime and weekends as needed • Assisting with special requests and completing additional tasks as assigned is part of this role.

Customer Service Representative -Producer Services We are offering a permanent employment opportunity in the insurance industry, based in Columbia, South Carolina. The role involves joining our team as a Customer Service Representative - Producer Services, where you will handle customer service duties in a contact center environment. Responsibilities: • Ensure a superior customer experience through incoming calls and emails in a high-volume, fast-paced contact center. • Take full responsibility for the timely handling of customer requests in a detail oriented, accurate and efficient manner. • Build quick rapport and respond to customers compassionately, meeting and exceeding their expectations. • Utilize multiple systems and applications to research, analyze and resolve customer inquiries. • Uphold performance and quality standards across all tasks. • Analyze information to make appropriate decisions and solve problems, while maintaining a positive customer experience. • Learn and apply basic concepts of personal lines insurance principles and products offered. • Collaborate effectively with team members and business partners to enhance customer experience. • Be able to work a scheduled shift between the hours of 7 am-8 pm CST. • Assist with special requests and complete additional tasks and projects as assigned.

Customer Service Representative - 1 - Loyalty Services We are offering a permanent employment opportunity for a Customer Service Representative - 1 - Loyalty Services in Columbia, South Carolina. In this role, you will be a crucial part of our team, serving as a point of contact for customers and assisting in various service-related tasks. You will also be involved in maintaining customer records, processing applications, and resolving inquiries. Responsibilities: • Address customer service concerns and inquiries, ensuring a positive customer experience • Utilize your knowledge of our products and services to assist customers • Handle both inbound and outbound calls to assist customers wishing to cancel their insurance coverage • Retain policyholders by selling the value of our products and services • Contribute to the collection of current and past due premiums • Manage data entry tasks across multiple applications • Set expectations and provide instructions to policyholders • Consistently meet or exceed departmental standards related to quality, handle time, and other key performance indicators • Contribute to process improvements and provide feedback to leadership • Be willing to perform other duties as assigned • Collaborate effectively with team members and uphold organizational objectives • Demonstrate continuous learning and initiative, seeking opportunities for being detail oriented.

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4 results for Call Center Specialist in Columbia, SC

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