24 results for Call Center Specialist in Columbia, MD

Customer Service Representative We are in search of a Customer Service Representative to join our team in the non-profit sector, based in WASHINGTON, District of Columbia. This role primarily involves data entry and assurance tasks along with customer service duties, all within a call center environment. Responsibilities: • Efficiently handle data entry tasks involving customer credit applications • Ensure the accuracy of customer credit records • Assign received files from radio stations to the correct account and reporting period • Ensure that the information in the report adheres to reporting standards • Utilize Salesforce for administrative tasks, if possible • Respond to customer inquiries via email and phone • Manage and monitor customer accounts and take necessary actions • Provide superior customer service, including answering inbound and outbound calls • Navigate a multi-line phone system to direct calls appropriately • Schedule appointments as required in Microsoft Word and Excel • Strive for excellence in call center customer service and order entry tasks.

Customer Service Representative Customer Service Representative needed for a well know credit union service organization. Must have excellent multitasking skills, data entry, and customer service experience. Primary Responsibilities: Assisting customers with home equity loan documents, including processing incoming documents, title, and appraisal reports. Daily communication with members to provide updates and expectations throughout the loan process. Educate members on Home Equity products and assist members with all inquiries. Utilize internal reports and dashboards to maintain required service levels and ensure all daily tasks are completed. Work in collaboration with other team members in Home Equity and other business areas.

Customer Service Representative We are in search of a Customer Service Representative to be a part of our team in the energy and natural resources industry, located in Middle River, Maryland. This role will require you to serve as the first point of contact for our customers, providing them with exceptional service and handling any inquiries they may have. This role offers a contract to permanent employment opportunity. Responsibilities:• Handle customer inquiries professionally, providing accurate information and ensuring customer satisfaction• Utilize various computer systems and applications to gather necessary information efficiently• Collaborate with team members and other departments to resolve complex customer issues• Maintain a customer-focused approach and demonstrate empathy while addressing customer concerns• Accurately document customer interactions and update customer accounts in the system• Stay up-to-date on product knowledge, industry trends, and company policies• Meet performance metrics and quality standards set by the company• Handle a high volume of inbound calls with a positive attitude• Assist customers by providing product information and offering solutions to ensure customer satisfaction• Process customer applications and maintain accurate customer records.

Customer Experience Specialist As a Customer Experience Specialist, you will act as the first point of contact for a Credit Union's members via phone. Your ability to provide a friendly, professional, and concierge-level service will set the tone for their entire interaction with us. You will handle a diverse range of member inquiries and connect them with the right resources for further support, as needed. Key Responsibilities<ul><li>Concierge Phone Services: Answer inbound calls and determine the nature of the members’ inquiries in a courteous and efficient manner.</li><li>Information Gathering: Collect and confirm relevant details to better understand members' needs and ensure accurate assistance.</li><li>Basic Inquiry Support: Provide resolutions to basic questions, such as account information, online banking navigation, and credit union services.</li><li>Escalation Management: Seamlessly transfer calls to the appropriate departments or specialists for in-depth assistance when necessary.</li><li>Member Experience: Consistently deliver exceptional service to promote member satisfaction and loyalty.</li></ul>

Member Services Customer Service Representative We are offering an exciting opportunity in the insurance industry at our location in Falls Church, Virginia, United States. We are in search of a Member Services Customer Service Representative to become a part of our team. In this role, you will be crucial in handling customer applications, keeping precise customer records, and resolving customer inquiries, while also overseeing customer accounts and initiating appropriate actions. Responsibilities: • Serve as the initial contact for customer inquiries, addressing them through both phone and written communication. • Provide vital clerical support, aiding in data entry tasks for member requests. • Handle policy updates as per customer requests, ensuring they are accurately reflected in the system. • Manage beneficiary changes, ensuring all records are updated accurately and promptly. • Address and process requests for address changes from members, keeping customer records up to date. • Execute other service transactions as needed, maintaining a high level of customer service. • Utilize CRM to maintain customer relationships and ensure a seamless customer experience. • Handle cash activities accurately, adhering to all company policies and procedures. • Leverage knowledge of buying processes to assist customers. • Answer inbound calls, providing exceptional customer service and resolving issues promptly. • Use software applications such as ADP - Financial Services, Concur, Crystal Reports, About Time for efficient data processing and report generation.

Customer Service Representative Robert Half is currently searching for an articulate, highly skilled Customer Service Representative to provide outstanding service to our client's customers and potential customers. This Customer Service Representative position is based in a dynamic and fast-paced environment. This is an onsite Customer Service Representative opportunity based in Centreville, Virginia. The ideal Customer Service Representative will be customer-focused, detail orientated, and target driven. Responsibilities:<ul><li> Handle both inbound and outbound customer calls.</li><li>Proactively communicate with customers to address and resolve sales and service issues</li><li>Identify and assess customers' needs to achieve satisfaction.</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication.</li><li>Provide accurate, valid and complete information by using the right methods/tools.</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.</li><li>Follow communication procedures, guidelines and policies.</li><li>Take the extra mile to engage customers.</li></ul>

Customer Service Representative We are looking for a meticulous Customer Service Representative to join our team located in a Manassas, Virginia. As a Customer Service Representative, you will be primarily tasked with maintaining customer accounts, resolving customer queries, and processing customer applications. This role offers a contract to permanent employment opportunity.Responsibilities:Responsibilities: • Efficiently address and resolve customer inquiries • Conduct regular monitoring and maintenance of customer accounts • Process and verify customer credit applications with precision • Ensure customer records are accurate and up to date • Uphold high standards of customer service at all times• Utilize Microsoft Word, Excel, and Outlook for various tasks.• Handle both inbound and outbound customer calls.• Document all customer interactions and communications. • Perform data entry tasks related to customer service.

Customer Service Representative We are looking for a meticulous Customer Service Representative to join our team located in a Fairfax, Virginia. As a Customer Service Representative, you will be primarily tasked with maintaining customer accounts, resolving customer queries, and processing customer applications. This is a contract position opportunity and is an immediate start. You will be working full-time on-site.Responsibilities:• Efficiently address and resolve customer inquiries• Conduct regular monitoring and maintenance of customer accounts• Process and verify customer credit applications with precision• Ensure customer records are accurate and up to date• Uphold high standards of customer service at all times• Utilize Microsoft Word, Excel, and Outlook for various tasks.• Handle both inbound and outbound customer calls.• Document all customer interactions and communications.• Perform data entry tasks related to customer service.is

Medical Customer Service Representative You will play a pivotal role in ensuring a seamless and positive experience for patients. You will be the friendly and professional face of the facility, dedicated to providing exceptional support and service. Your responsibilities will include handling patient inquiries, managing appointments, all while upholding our client's commitment to compassionate care and operational excellence. <ul><li>Patient Interaction: Serve as the primary point of contact for patients, addressing questions about services, appointment scheduling, and general inquiries with empathy and professionalism.</li><li>Appointment Management: Schedule, reschedule, and cancel patient appointments while ensuring optimal use of resources and minimizing wait times.</li><li>Records Management: Maintain and update patient records in compliance with HIPAA regulations and facility policies. Ensure all documentation is accurate and current.</li><li>Problem Resolution: Address and resolve patient concerns or complaints promptly and effectively, escalating issues to supervisors when necessary.</li><li>Team Collaboration: Work closely with medical staff, administrative teams, and other departments to coordinate patient care and improve service delivery.</li><li>Administrative Support: Perform administrative tasks such as managing phone lines, handling patient intake forms, and processing referrals as needed.</li></ul>

Collections Specialist We are offering a contract to hire employment opportunity for a Collections Specialist in Fairfax, Virginia. This role involves customer service and collections support in an office setting. The ideal candidate will have a strong understanding of customer service and collections processes, with a willingness to learn and adapt in a fast-paced environment. You will be working onsite Monday to Friday. Responsibilities: • Engage in customer service activities and resolve customer inquiries. • Monitor customer accounts and take necessary actions to ensure timely payments. • Follow-up with customers who are past due on their payments through phone calls and emails. • Maintain accurate records of customer credit applications and accounts. • Update customer accounts and perform data entry tasks as needed. • Send out notices to customers via email, voicemail, and mail. • Utilize MS Office to accomplish tasks and manage customer data. • Ensure compliance with regulations and maintain a high level of professionalism. • Adapt to the fast-paced environment and manage multiple tasks effectively. • Learn and implement new processes or procedures as required by the role.

Credit and Collections Specialist Robert Half has a new direct-hire opportunity for a full-time Credit and Collections Specialist. This role will handle all accounts receivable functions for commercial (b2b) accounts, including making credit recommendations as necessary. Candidates with strong backgrounds in commercial accounts receivable environments are encouraged to apply. Our client offers full-benefits, including profit sharing! Responsibilities<ul><li>Collections calls to past due accounts</li><li>Making credit recommendations</li><li>Determine customer credit-worthiness</li><li>Handle all AR reporting for leadership</li><li>Update and maintain accounting database with data entry and reports</li><li>Process accounts receivable</li><li>Negotiate payment plans as needed</li><li>Update and manage vendor accounts</li><li>Process credit card deposits</li><li>Special accounting projects as assigned</li></ul>

Location Services Specialist We are on the lookout for a Location Services Specialist to join our team in Chicago, Illinois. In this role, you will play a key role in managing office operations and ensuring the smooth running of the location. You will interact with various stakeholders, handle vendor relationships, and strive to improve office processes. Your role will also involve handling customer inquiries, maintaining customer records, and processing applications. Responsibilities: • Manage office operations and provide day-to-day support to ensure efficiency • Interact with building management vendors, internal and external clients, and other support services personnel • Assist in coaching Location Services staff and provide expertise to prevent building system failures • Support in daily operations, including answering a multi-line telephone system, directing callers, greeting visitors, and alerting appropriate parties of visitor arrival • Oversee Location Services projects such as moves, repairs, cleaning, conference room preparation, meeting and event coordination, and pantry supply maintenance • Coordinate with vendors and building management on life/safety and repair items, escalating and providing status updates when necessary • Streamline and improve inefficient processes, manage ordering and maintaining inventory, and process payments • Maintain vendor relationships and meet with the Supervisor or Manager to track and analyze total spend as it relates to the budget • Investigate cost-efficient ways to upgrade or replace failing building systems and advise the Supervisor or Manager of necessary projects • Provide routine direction and support in areas such as mail services, distribution, and facilities maintenance

FMLA Leave Specialist The FMLA Leave Specialist will manage all aspects of FMLA leave administration for our client in the general contracting space. You will act as a point of contact for employees, providing guidance, processing documentation, and coordinating with other internal departments to manage leave cases effectively. <ul><li>Employee Support: Serve as the primary point of contact for employees requesting FMLA or other leave-related assistance, providing guidance and answering inquiries with discretion and empathy.</li><li>Case Management: Track, monitor, and coordinate the leave process, including eligibility determinations, certifications, approvals, and return-to-work documentation.</li><li>Coordination: Work closely with payroll, benefits, and management teams to ensure proper leave-related payments, benefit continuation, and workload coverage.</li><li>State/Local Leave Knowledge: Stay updated on state and local leave laws (e.g., maternity leave, paid family leave) to ensure compliance with applicable regulations.</li><li>Policy: Educate employees and managers on FMLA processes and other leave options.</li><li>Records and Reporting: Maintain accurate and confidential leave records and generate reports on FMLA and other types of leaves as required.</li></ul>

Billing Cooridnator Senior Billing Specialist ~Law Firm Washington, D.C. hybrid $100k, great benefits, excellent work-life balance! My client is a well-established Law Firm located in downtown Washington, D.C. with a need for a Senior Billing Specialist. The Senior Billing Specialist will report directly to the Billing Manager and will be tasked with preparing client invoices, reconciling accounts, processing ebilling, and assisting with collections and accounts receivables. The Billing Specialist with 3E experience are highly encouraged to apply. The Senior Billing Specialist will be responsible for the following duties: • Prepare and distribute weekly, quarterly, and year-end reports for clients in 3E • Apply firm and client-specific billing guidelines, ensure matter engagement letter compliance • Effectively interact and communicate with attorneys, secretaries, and clients in a decentralized billing environment. • Manage client invoicing and regular collections activities including the generation of Accounts Receivable reports monthly and reconciliations • Assist with reviewing and verifying the accuracy of billing and supporting documentation as required • Research and respond to inquiries regarding billing issues and problems • Create new billing formats as needed• Preparing Electronic billing, assisting with maintaining the ebilling hub All interested candidates in this Senior Billing Specialist and other full-time permanent opportunities across the D.C. area please send your resume to Justin Decker via LinkedIn. Requirements: 3 + years’ experience in legal billing 3E software Proficient in MS Office Excellent analytical skills Law firm experience All interested candidates in this Senior Billing Specialist and other full-time permanent opportunities across the D.C. area please send your resume to Justin Decker via LinkedIn.

Account Administrator A well-known insurance provider in Hunt Valley, MD is seeking an Account Administrator to fill their opening! This role is fully onsite, with the potential to become permanent for the right fit. Primary job duties include: • Process employee and account terminations.• Process invoices and payments of accounts; including “Urgent” letter collection procedures.• Respond to client telephone calls regarding benefits, applications, account status, procedures, requests for supplies, etc.• Process incoming and outgoing mail daily.• Initiate contact with clients by telephone, mail, or e-mail regarding questions or problems.• Maintain knowledge level of benefits, products, laws and regulations, systems, and procedures and communicate this knowledge to clients as necessary.• Attend in-house training sessions.• Maintain a professional and helpful manner at all times.• Maintain high degree of accuracy and timeliness; meets or exceeds performance standards.• Ability to analyze processes and procedures to determine more efficient methods of providing administrative support

Receptionist We are seeking a Receptionist for our team located in POTOMAC, Maryland. In this role, you will be responsible for handling customer inquiries, maintaining accurate customer records, and managing various administrative duties. This role is an integral part of our team, ensuring effective communication within the office and providing excellent customer service. Responsibilities: • Answering multi-line phone system and managing email correspondence.• Providing excellent customer service to both internal and external stakeholders.• Performing data entry tasks and maintaining organized files.• Scheduling appointments and managing calendars.• Handling receptionist duties such as greeting visitors and providing general information.• Utilizing Microsoft Excel, Microsoft Outlook, and Microsoft Word for various tasks.• Ensuring the reception area is tidy and presentable.• Assisting with other administrative tasks as needed.• Handling confidential information with discretion.• Collaborating with team members to achieve overall organizational goals. For immediate and confidential consideration, please submit resumes in confidence to Vice President of Permanent Placement, Anne-Laure McGrory at anne-laure [dot] mcgrory [at] roberthalf [dot] [com].

On Call Receptionist We are offering a short-term contract employment opportunity for a Part Time On-Call Receptionist. This position is based in Vienna, Virginia, you will be the first point of contact for clients, ensuring their queries are addressed, and their needs are met with utmost efficiency. Can start immediately Responsibilities: • Providing top-notch customer service to clients • Managing inbound calls and addressing inquiries promptly • Assisting with administrative tasks as needed • Use interpersonal skills to create a welcoming and friendly environment for all visitors and staff.• Assist in maintaining the office environment, replenishing breakroom and office supplies as needed.• Organize and maintain files, ensuring easy accessibility and up-to-date records

Receptionist We are offering a contract for a receptionist role based in Chantilly, Virginia. This role is integral to our operations, where the Receptionist will serve as the first point of contact for all our clients and visitors, ensuring a smooth flow of communication both internally and externally.Responsibilities:• Operate a multi-line phone system, directing calls and inquiries to the appropriate department or person.• Provide excellent customer service, addressing client inquiries and issues promptly and professionally.• Perform data entry tasks, updating and maintaining accurate records of client information.• Handle email correspondence professionally and effectively, ensuring timely responses to all communications.• Use interpersonal skills to create a welcoming and friendly environment for all visitors and staff.• Utilize Microsoft Office Suite (Outlook, Word, and Excel) to efficiently handle administrative tasks.• Organize and maintain files, ensuring easy accessibility and up-to-date records.• Assist in maintaining the office environment, replenishing breakroom and office supplies as needed.

Temporary receptionist on call We are offering a short-term on-call contract employment opportunity for a Part Time On-Call Receptionist. This position is based in Vienna, Virginia, you will be the first point of contact for clients, ensuring their queries are addressed, and their needs are met with utmost efficiency. Can start immediately Responsibilities: • Providing top-notch customer service to clients • Managing inbound calls and addressing inquiries promptly • Assisting with administrative tasks as needed • Use interpersonal skills to create a welcoming and friendly environment for all visitors and staff.• Assist in maintaining the office environment, replenishing breakroom and office supplies as needed.• Organize and maintain files, ensuring easy accessibility and up-to-date records

Temporary receptionist on call We are offering a short-term contract employment opportunity for a Part Time On-Call Receptionist. This position is based in Vienna, Virginia, you will be the first point of contact for clients, ensuring their queries are addressed, and their needs are met with utmost efficiency. Can start immediately.Responsibilities: • Providingtop-notch customer service to clients • Managing inboundcalls and addressing inquiries promptly • Assisting with administrative tasks as needed • Use interpersonal skills to create a welcoming and friendly environment for all visitors and staff.• Assist in maintaining the office environment, replenishing breakroom and office supplies as needed.• Organize and maintain files, ensuring easy accessibility and up-to-date records

Overnight Receptionist We are actively seeking an OVERNIGHT Receptionist to join our team based in Reston, Virginia. This role offers a short-term contract employment opportunity. As an Overnight Receptionist, you will be the initial point of contact providing exceptional customer service and handling various administrative tasks. This role involves front desk duties within the industry. ensuring smooth operations.Responsibilities:• Serve as the first point of contact for all incoming calls and direct them to the appropriate department or personnel• Welcome visitors by greeting them professionally and courteously, in person or on the telephone• Ensure efficient communication by accurately taking and delivering messages• Keep a safe and clean reception area by complying with procedures, rules, and regulations• Contribute to team effort by accomplishing related results as needed• Maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs• Handle multiple lines, transferring calls as necessary• Maintain customer trust by keeping client interactions confidential• Utilize excellent customer service skills and exceed customers' expectations• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures)

Office Services Associate We are offering a short term contract employment opportunity for an Office Services Associate in Washington, District of Columbia. As an Office Services Associate, you will be involved in a variety of office operations and procedures, providing valuable back-office services to our team and clients. Apply today! By sending an updated resume to Fana Belcher at [fana.belcher][at]roberthalf[dot][com]. Responsibilities: • Accurately process and maintain logs for all office services work.• Handle customer inquiries in a detail oriented and timely manner, through phone or email.• Ensure the proper execution of reprographics, mail, and intake functions.• Prioritize and manage workflow to meet deadlines and complete all projects in a timely manner.• Troubleshoot basic office equipment problems and place service calls when necessary.• Maintain a high level of customer service to create, maintain, and enhance customer relationships.• Adhere to established policies while making independent decisions that conform to business needs.• Load machines with various paper supplies and monitor usage to ensure cost-efficient use of resources.• Handle sensitive and/or confidential documents and information with utmost discretion.• Perform quality assurance on own work and the work of others, ensuring accuracy and efficiency.• Support other service lines as needed, such as reception and hospitality facilities.

Receptionist We are offering a contract for a receptionist role based in Herndon, Virginia. This role is integral to our operations, where the Receptionist will serve as the first point of contact for all our clients and visitors, ensuring a smooth flow of communication both internally and externally.Responsibilities• Manage incoming phone calls using a multi-line phone system• Ensure effective customer service by addressing customer inquiries and resolving their issues• Carry out data entry tasks with precision and speed• Handle email correspondence professionally and promptly• Utilize Microsoft Excel, Microsoft Outlook, and Microsoft Word for various tasks• Organize files systematically for easy retrieval• Schedule appointments and manage the office calendar• Perform scanning tasks to digitize important documents• Exhibit strong interpersonal skills while interacting with clients and team members

Receptionist We are seeking a dedicated Receptionist to join our team in the law industry, based in Vienna, Virginia. This role is fully on-site and presents a short-term contract employment opportunity. As the Receptionist, you will be the first point of contact for our clients, handling various administrative tasks, ensuring smooth operations within the office environment. Apply today! By sending an updated resume to Fana Belcher at [fana.belcher][at]roberthalf[dot][com]. Responsibilities: • Handle incoming calls and direct them appropriately using a multi-line phone system• Schedule appointments and meetings, while also sending confirmation and reminder emails• Provide excellent customer service, maintaining a friendly and detail-oriented attitude• Execute data entry tasks with accuracy and efficiency• Handle email correspondence in a detail-oriented and prompt manner• Organize and maintain files for easy retrieval• Assist in unloading the dishwasher and restocking coffee• Open received mail and packages, and prepare outgoing mail• Manage calendar events and updates• Utilize Microsoft Excel, Microsoft Outlook, and Microsoft Word for various tasks.