• Browse jobs
  • Find the right job type for you
  • Explore how we help job seekers
  • Finance and Accounting
  • Technology
  • Marketing and Creative
  • Administrative and Customer Support
  • Legal
  • Preview candidates
  • Contract talent
  • Permanent talent
  • Learn how we work with you
  • Executive search
  • Finance and Accounting
  • Technology
  • Marketing and Creative
  • Administrative and Customer Support
  • Legal
  • Technology
  • Risk, Audit and Compliance
  • Finance and Accounting
  • Digital, Marketing and Customer Experience
  • Legal
  • Operations
  • Human Resources
  • 2025 Salary Guide
  • Demand for Skilled Talent Report
  • Building Future-Forward Tech Teams
  • Job Market Outlook
  • Press Room
  • Salary and hiring trends
  • Adaptive working
  • Competitive advantage
  • Work/life balance
  • Diversity and inclusion
  • Browse jobs Find your next hire Our locations
    ;

    10 results for Desktop Support Analyst in Cleveland, OH

    RelevanceDate Posted
    Create a Job Alert
    Email me about new Desktop Support Analyst jobs in Cleveland, OH
    Are you sure you want to pass on this job?
    We are seeking a skilled Service Desk Technician to join our team. This role is based in Mentor, Ohio, and operates within the IT industry. As a Service Desk Technician, you will be primarily responsible for providing first-tier support to our team members, handling inquiries, diagnosing and resolving hardware and software issues, and maintaining comprehensive records of your interactions with customers.

    Responsibilities
    • Serve as the first point of contact for our employees, providing top-tier Service Desk support.
    • Handle phone-based queries and issues from end-users swiftly and effectively.
    • Diagnose and troubleshoot problems with hardware, software, and business applications.
    • Keep comprehensive records of customer interactions and the steps taken to troubleshoot issues.
    • Conduct repairs related to computer hardware and software.
    • Provide support to facilities across various locations, including remote and home-based users.
    • Monitor the ticketing system and respond to assignments promptly.
    • Escalate issues as necessary, notifying the appropriate IT resources.
    • Participate in an on-call rotation to provide Service Desk support outside of regular hours.
    • Configure and deploy mobile devices, and manage wireless administration.
    • Create and maintain standard operating procedures and knowledge articles.

    • Minimum of 1 year experience in a similar role as a Service Desk Technician


    • Proficiency in managing License Agreements


    • Deep understanding of Desktop Hardware


    • Strong experience in providing Desktop Support


    • Proven ability to provide Remote Desktop Support


    • Skilled in Break Fix methodologies


    • Experience in IT project management


    • Familiarity with the ServiceNow Platform

    Technology Doesn't Change the World, People Do.®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

    Desktop Support Analyst Jobs in Cleveland

    Service Desk Technician We are seeking a skilled Service Desk Technician to join our team. This role is based in Mentor, Ohio, and operates within the IT industry. As a Service Desk Technician, you will be primarily responsible for providing first-tier support to our team members, handling inquiries, diagnosing and resolving hardware and software issues, and maintaining comprehensive records of your interactions with customers. <br><br>Responsibilities <br>• Serve as the first point of contact for our employees, providing top-tier Service Desk support.<br>• Handle phone-based queries and issues from end-users swiftly and effectively.<br>• Diagnose and troubleshoot problems with hardware, software, and business applications.<br>• Keep comprehensive records of customer interactions and the steps taken to troubleshoot issues.<br>• Conduct repairs related to computer hardware and software.<br>• Provide support to facilities across various locations, including remote and home-based users.<br>• Monitor the ticketing system and respond to assignments promptly.<br>• Escalate issues as necessary, notifying the appropriate IT resources.<br>• Participate in an on-call rotation to provide Service Desk support outside of regular hours.<br>• Configure and deploy mobile devices, and manage wireless administration.<br>• Create and maintain standard operating procedures and knowledge articles. Help Desk Analyst We are offering a permanent employment opportunity for a Help Desk Analyst in Cleveland, Ohio. The role involves providing technical assistance to staff members and managing hardware, software, and network issues in a detail oriented and timely manner.<br><br>Responsibilities:<br>• Address incoming help desk tickets via phone, email, and chat to provide prompt technical support.<br>• Resolve technical issues and escalate complex problems to senior IT staff when required.<br>• Handle the setup and configuration of new workstations, devices, and software applications.<br>• Take responsibility for the installation, configuration, and maintenance of printers, peripherals, and other technology devices.<br>• Ensure timely application of system updates and patches to maintain a secure and functional environment.<br>• Document and track issues in the ticketing system, providing regular updates to users and ensuring issues are resolved in a timely manner.<br>• Assist with the onboarding process of new employees, including account setup and system configuration.<br>• Develop a knowledge base of solutions for common issues and provide training to end users on new systems or software. Help Desk Analyst We are welcoming applications for the role of a Help Desk Analyst in our team based in Cleveland, Ohio. The selected candidate will be the initial contact for IT support requests, tackling basic IT issues, managing tickets, and providing timely updates to users. The role involves a variety of tasks including processing IT requests, maintaining records, and supporting IT administrative tasks. <br><br>Responsibilities:<br>• Be the primary contact for IT support requests coming in via phone, email, or ticketing system.<br>• Manage basic IT problems such as password resets, printer connectivity issues, and account lockouts.<br>• Record and classify support tickets accurately in the helpdesk system.<br>• Prioritize support tickets and allocate them to the appropriate IT technicians based on urgency and skill level.<br>• Ensure open tickets are followed up on to maintain customer satisfaction.<br>• Keep users informed about the status of their IT requests and escalate unresolved issues to higher-level support.<br>• Keep precise records of IT support activities and update the knowledge base with frequently asked questions and solutions.<br>• Assist in preparing and configuring basic IT equipment such as workstations, peripherals, and user accounts.<br>• Aid in IT administrative tasks, including inventory tracking and documentation. Lead Programmer Analyst We are offering an exciting opportunity based in WESTLAKE, Ohio, for a Lead Programmer Analyst to join our team in the Service industry. The role involves a variety of duties including system analysis, programming, team guidance, and technical support.<br><br>Responsibilities:<br><br>• Develop, modify, and maintain programs, while rectifying any errors that may occur.<br>• Analyze and plan systems in collaboration with management, ensuring all plans and schedules are well documented.<br>• Design systems based on analysis and consultations, ensuring all designs meet industry standards.<br>• Assist with system installation, provide training, and troubleshoot any issues that arise.<br>• Conduct fact-finding and program analysis to resolve any system issues.<br>• Provide technical advice, create ad-hoc reports, and offer training and problem-solving support to the team.<br>• Oversee and guide other technical staff as needed.<br>• Analyze and recommend major projects and system enhancements.<br>• Define user requirements and translate them into functional system requirements.<br>• Provide or assist with technical training for deployed applications.<br>• Participate in creating system procedures, guidelines, and technical documentation.<br>• Promote best practices for the software development life cycle within the team. Business Product Analyst We are in the service industry, based in WESTLAKE, Ohio, and we're currently on the lookout for a Business Product Analyst to join our team. This role will involve a strong focus on business system analysis, requiring a deep understanding of technical solutions and their alignment with business needs. <br><br>Responsibilities:<br><br>• Serve as a bridge between the technical and business aspects of the system, ensuring that the developed solutions meet business needs.<br>• Document high-level designs, including architecture requirements, and ensure they map to approved requirements.<br>• Collaborate with stakeholders, sponsors, and IT to define and document relevant business processes.<br>• Lead and motivate a cross-functional team of business analysts, developers, testers, and others to align with product or program roadmaps.<br>• Manage, prioritize, and assess the impact of all work items like new features, defects, etc., including the decision to create, fix, or defer at the project level.<br>• Review, accept or decline the output of development to ensure specified acceptance criteria have been met.<br>• Facilitate daily scrum, sprint planning, sprint demo, and retrospective meetings.<br>• Act as a project manager when necessary, taking responsibility for managing dependencies.<br>• Collaborate effectively within multiple evolving development methodologies including iterative Agile and sequential Waterfall projects.<br>• Assist with project-level plans related to schedule, scope, and resources.<br>• Manage integrated functionality, usability, reliability, performance, and support requirements of a system.<br>• Elicit and document requirements from business owners/subject matter experts for new and existing products and/or applications.<br>• Facilitate meetings and design discussions with on and offshore development teams. <br>• Track and report project metrics/timelines.<br>• Manage several different products/applications/work streams. <br><br>Applicants are expected to have skills in Business Analysis, SQL Database, and Crystal Reports. Hardware Support <p>100% On-Site in Akron, OH</p><p><br></p><p>Our client is looking for a candidate on contract for 6-12 months, potential for conversion. This role is open to part-time or full-time candidates. This position requires someone flexible on the work needed on a daily basis, as things will shift depending on shipments. Primary job will be setting up meta headsets, ensuring their functionality and software is up to date, and also pairing Ray band glasses with iPads, and documenting in Excel. Must have experience with inventory or IT support, 1-3 years experience. Must also be open to working on the shop floor when not working with headsets or glasses.</p> Manager, Technical Services We are in search of a Manager, Technical Services to join our team in Cleveland, Ohio. In this role, you will play a critical part in managing and delivering Information Systems Service and Operations. Your primary responsibilities will include managing and supporting a variety of systems and technologies, overseeing software deployment and patching, and maintaining end-user computing devices.<br><br>Responsibilities:<br>• Oversee and manage Information Systems Service Delivery and Operations.<br>• Support and manage end-user computing devices including Windows and Apple devices, Tablets, Mobiles, Printers, Scanners, and Copiers.<br>• Handle incident management, asset management, and software deployment and patching.<br>• Manage and support Microsoft 365 suite and business analytics tools such as Tableau and Power BI.<br>• Oversee operations and support of IPTV systems, POS Systems, Surveillance and Access Control Systems.<br>• Support baseball systems and technology, directory services (Active Directory / LDAP), file storage shares, and security.<br>• Manage and support conferencing systems and cybersecurity training and awareness.<br>• Maintain general knowledge of network communications and connectivity, and e-mail communications and connectivity.<br>• Familiarize with various technologies including Virtual Desktop Infrastructure, E-mail Security and Archiving Gateways, Mobile Device Management, Facility and Service Management, Software as a Service, Voice over IP.<br>• Ability to communicate effectively in English and Spanish is beneficial. IT Service Manager <p>We are offering an exciting opportunity for an IT Service Manager in Cleveland, Ohio. This role is primarily focused on overseeing the delivery of high-quality IT services, guaranteeing customer satisfaction, and managing a team of IT professionals. The position is located in a dynamic and fast-paced industry that demands excellent communication and leadership skills.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the delivery of IT services to ensure high-quality performance and customer satisfaction.</p><p>• Manage a team of IT professionals, providing guidance and support to enhance their performance.</p><p>• Implement ITIL processes and IT infrastructure library to enhance service delivery.</p><p>• Maintain and monitor service level agreements to ensure they align with company standards and customer expectations.</p><p>• Utilize excellent communication skills to interact with clients, understand their requirements, and provide appropriate solutions.</p><p>• Apply strategic thinking to improve IT services and contribute to the company's overall strategy.</p><p>• Ensure all IT services are compliant with industry standards and company policies.</p><p>• Resolve customer inquiries promptly and professionally to maintain high customer satisfaction.</p><p>• Monitor customer accounts and take appropriate action when necessary.</p> IT Manager Education/Experience Bachelor’s degree in computer science or related field required. Master’s degree in Business Administration or related field preferred. 10 years experience in IT. Banking preferred.<br>Interpersonal Skills A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.<br>Other Skills 1. Previous IT system administration experience Microsoft Windows server and client operating systems; server, desktop, laptop, network and peripheral hardware; and LAN/WAN networks.<br>2. Technical planning, project management and supervisory experience.<br>3. Ability to discuss technical issues effectively with technical as well as non-technical users. <br>4. Demonstrated analytical and problem-solving skills.<br>5. Ability to work and travel independently and use general office equipment, give speeches and make presentations. Manager, Network Operations We are in the process of recruiting a Manager for Network Operations. Based in Cleveland, Ohio, this role will be instrumental in leading our team in the technology industry. The successful candidate will be engaged in a myriad of tasks from managing network systems to handling client/server networks. <br><br>Responsibilities<br>• Overseeing the design, installation, maintenance, connectivity, and security of network systems.<br>• Managing the infrastructure cabling, including structured telecommunications/network, fiber, coaxial, and broadcast, and other audio/video cabling.<br>• Supervising mechanical cooling systems used to cool Data Centers, MDFs, IDFs, etc.<br>• Overseeing electrical systems used Panels, Bus Bars, Disconnects, Transformers, Automatic Transfer Switch, Generators, etc.<br>• Working with software applications such as VMWare ESX, NSX, and Horizon, Microsoft Exchange, Microsoft SQL, IIS, SharePoint, Mimecast, WorkspaceOne, Sophos Antivirus Suite, Carbon Black, Attivo, Darktrace, ProtectWise.<br>• Handling storage related software and hardware related to, but not limited to: File, Block, Tape Storage, iSCSI, FCoE, FC, RAID Levels, Backup and Disaster Recovery.<br>• Managing LAN, WAN, and WLAN technologies, specifically including: Spanning Tree, OSPF, BGP, WAN Acceleration, DNS, SNMPv1/2/3, Firewalls, VPN, VoIP, Wireless Systems, and redundant, and multi-site connectivity.<br>• Implementing and deploying PaaS, SaaS, and IaaS cloud technologies (IE: Box, Mimecast, Okta, Airwatch, and others.)<br>• Overseeing virtual environments running VMware and Microsoft software and components.<br>• Managing VoIP, Conference, and Call Center technologies.<br>• Handling software/hardware licensing and servicing agreements.<br>• Overseeing environmental equipment related to, but not limited to electrical, mechanical, space, and cabling.<br>• Adhering to data privacy practices and laws.<br>• Applying ITSM & ITIL and industry best practices for IT Service Delivery.