We are looking for a skilled Product Technical Support Analyst to join our team in Clearwater, Florida, on a Contract to permanent basis. In this role, you will provide top-tier technical support to customers, leveraging your mechanical and electrical expertise to ensure smooth operation and satisfaction. This position offers the opportunity to work in a healthcare-focused environment, addressing challenging technical issues while delivering exceptional service.<br><br>Responsibilities:<br>• Address customer inquiries to diagnose and resolve technical problems effectively.<br>• Apply mechanical and electrical knowledge, including the use of diagnostic tools like voltmeters, to troubleshoot equipment issues.<br>• Maintain professionalism and deliver outstanding customer service, even in high-pressure situations.<br>• Collaborate with team members to share insights and ensure efficient problem-solving.<br>• Create and update detailed documentation for technical procedures and training purposes.<br>• Stay updated on emerging technologies and incorporate them into daily work processes.<br>• Assist in the repair and maintenance of mechanical equipment as required.<br>• Ensure consistent and reliable handling of customer support tasks.<br>• Foster teamwork and a positive work environment through clear communication and collaboration.
<p>We are looking for an Audio/Radio/Speaker Product Support Analyst, with service requests being handled in a call center/phone support environment, to join our team in St. Petersburg, Florida. In this Contract to permanent position, you will play a pivotal role in ensuring customer satisfaction and providing operational support to our sales and customer service teams. This role requires strong communication skills, a detail-oriented mindset, and the ability to collaborate effectively across departments.</p><p><br></p><p>Responsibilities:</p><p>• Serve as a key point of contact for sales teams, ensuring effective communication with customers.</p><p>• Provide backup support to customer service teams and sales staff during out-of-office periods.</p><p>• Respond to customer inquiries promptly and accurately, aiming to exceed service expectations.</p><p>• Assist team members in managing workload overflow to maintain consistent service quality.</p><p>• Process invoices for return authorizations in compliance with established guidelines.</p><p>• Coordinate with the Technical Services department to address and resolve customer service-related issues.</p><p>• Monitor inventory levels and delivery schedules to support operational success.</p><p>• Utilize Netsuite CRM to manage customer interactions and track service requests.</p><p>• Collaborate with teams to improve processes related to vehicle audio, video, and safety product installations.</p>
<p>We are seeking experienced Control Testing professionals to join our Corporate & Investment Bank (CIB) Markets Operations organization. This role focuses on <strong>SOX and operational control testing</strong>, evaluating the design and effectiveness of controls executed by Operations teams across multiple lines of business within Markets and Payments. <strong>This role is 5 days on site.</strong></p><p><br></p><p>The ideal candidate brings a strong combination of <strong>control testing expertise, operational banking knowledge, and sales & trading product understanding</strong>. This is <strong>not a technical testing role</strong>; rather, it is focused on assessing whether operational controls are designed appropriately, executed effectively, and mitigating risk as intended.</p><p><br></p><p>Senior-level hires may also be responsible for <strong>team oversight, stakeholder management, and governance escalation</strong>.</p><p><br></p><p>Key Responsibilities</p><ul><li>Execute and/or oversee <strong>SOX and operational control testing</strong> across Markets and Payments Operations within the CIB</li><li>Assess the <strong>design and operating effectiveness of controls</strong> run by Operations teams across multiple business lines</li><li>Perform testing on controls related to:</li><li>Daily reconciliations and break management</li><li>Fund transfers and payment controls</li><li>NFA and regulatory checks</li><li>Call box controls, queues, dashboards, and monitoring processes</li><li>Design, document, and maintain <strong>testing scripts and procedures</strong> in accordance with the firm’s control framework</li><li>Review written procedures to assess <strong>risk coverage, control intent, and adequacy of mitigation</strong></li><li>Validate that controls are performed within established <strong>SLAs</strong>, including timely escalation of aged breaks and issues</li><li>Partner closely with Operations, Sales & Trading, Risk, and Governance teams to discuss findings and remediation</li><li>Lead walkthroughs, testing discussions, and stakeholder calls with <strong>clear executive presence and communication</strong></li><li>Escalate control deficiencies and themes to governance committees as required</li><li>(Senior/VP level) Manage or mentor junior testers and support team growth initiatives</li></ul>
<p>We are seeking an experienced Low Voltage Service Manager to join our team in Land O'Lakes. This contract role provides the opportunity to oversee technical operations and manage technicians within a dynamic and rapidly growing company. You will play a vital role in ensuring smooth daily operations and maintaining high standards of service delivery.</p><p><br></p><p>Responsibilities:</p><ul><li><strong>Lead and develop teams</strong>: Guide, train, and promote professional standards for service technicians and coordinators, fostering a culture of accountability, respect, and adaptability.</li><li><strong>Operational excellence</strong>: Oversee scheduling and dispatch, ensure jobs are delivered on time and to quality standards, identify process gaps, and implement improvements.</li><li><strong>Customer relationship management</strong>: Act as main escalation point for service issues, communicate clearly and professionally with stakeholders, and prioritize speedy, solutions-oriented resolution.</li><li><strong>Compliance and documentation</strong>: Maintain strict adherence to local codes, safety standards, and company policies while ensuring thorough and accurate service records and documentation.</li><li><strong>Financial oversight</strong>: Monitor department budget, labor costs, profitability, and report performance metrics, seeking opportunities for growth and operational efficiency.</li><li><strong>Maintenance program leadership</strong>: Design, implement, and continuously improve preventive maintenance programs, service agreements, and inspection schedules, working with sales to drive renewals and retain customers.</li></ul><p><br></p>
<p>We are looking for a dedicated Senior Quality Assurance Analyst to join our team in Clearwater, Florida. In this Contract to permanent position, you will play a critical role in ensuring the quality and reliability of payroll-related systems and processes. This is an exciting opportunity to join at the ground-floor level of a new processing system, and getting set up for a long-term career. </p><p><br></p><p>Responsibilities:</p><p>• Perform detailed manual testing of payroll-related systems and processes to ensure functionality and accuracy.</p><p>• Collaborate with the Product Owner and development team to identify and resolve issues during project releases.</p><p>• Conduct thorough quality assurance reviews of backend systems, including general ledger and client payroll setups.</p><p>• Analyze system integrations to ensure seamless connectivity and data flow between platforms.</p><p>• Participate in production deployments, including occasional after-hours support, to maintain system stability.</p><p>• Communicate openly with team members to address challenges and improve workflows.</p><p>• Document test results and create detailed reports to support ongoing improvements.</p><p>• Provide long-term quality assurance support, aligning with the company’s goals and culture.</p><p>• Contribute to a collaborative team environment, fostering a culture of respect and innovation.</p>
