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    30 results for Help Desk in Chicago, IL

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    We are offering a contract to permanent employment opportunity for a Help Desk Analyst III in Bloomingdale, Illinois! In this role, you will play a vital part in a dynamic IT team, working with various technical environments and handling a multitude of tasks.


    Responsibilities:

    • Identify and implement solutions to a variety of IT issues.
    • Act as a point of escalation for issues arising from Level 1 and Level 2 teams.
    • Manage migrations within Office 365 and handle any issues that occur.
    • Utilize Active Directory to set up and troubleshoot VPNs.
    • Employ PowerShell for various tasks and operations.
    • Participate in Quarterly Business Reviews and discovery meetings, providing advice to clients.
    • Leverage skills in Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, Deployments, Office 365, Migration, Cisco VPN, and Remote access VPNs.
    • Cisco Technologies proficiency.
    • Mac Computers experience.
    • Strong knowledge of popular products and services.
    • Familiarity with Active Directory.
    • Ability to troubleshoot Apple Devices.
    • Comprehensive understanding of Computer Hardware.
    • Configuration Management skills.
    • Deployments experience.
    • Office 365 proficiency.
    • Comfortable with Migration tasks.
    • Knowledgeable in Cisco VPN.
    • Remote access VPNs experience.

    Technology Doesn't Change the World, People Do.®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

    30 results for Help Desk in Chicago, IL

    Help Desk Analyst III <p>We are offering a contract to permanent employment opportunity for a Help Desk Analyst III in Bloomingdale, Illinois! In this role, you will play a vital part in a dynamic IT team, working with various technical environments and handling a multitude of tasks. </p><p><br></p><p><strong>Responsibilities: </strong></p><ul><li> Identify and implement solutions to a variety of IT issues.</li><li> Act as a point of escalation for issues arising from Level 1 and Level 2 teams.</li><li> Manage migrations within Office 365 and handle any issues that occur.</li><li> Utilize Active Directory to set up and troubleshoot VPNs.</li><li> Employ PowerShell for various tasks and operations.</li><li> Participate in Quarterly Business Reviews and discovery meetings, providing advice to clients.</li><li> Leverage skills in Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, Deployments, Office 365, Migration, Cisco VPN, and Remote access VPNs.</li></ul> Help Desk Analyst I <p>We are offering an exciting opportunity for a Help Desk Analyst I in SCHAUMBURG, Illinois. The successful candidate will play a vital role in our operations, connecting our team with the technology they need for seamless interaction. This role includes the administration of support for a variety of software and hardware applications and requires exceptional customer service and problem-solving skills.</p><p><br></p><p>Responsibilities:</p><p>• Provide continuous support for multiple software and hardware applications, including laptops, desktops, iPads, and more</p><p>• Utilize your excellent oral and written communication skills to effectively assist customers and team members</p><p>• Display outstanding time management and problem-solving skills as you multitask in this fast-paced role</p><p>• Independently plan, organize, and work, as well as collaborate as part of a team</p><p>• Diagnose and resolve technical issues, demonstrating your proficiency in handling confidential data securely</p><p>• Exhibit a basic understanding of wireless networking</p><p>• Use your skills in supporting Windows 10 OS, Office Suite, Google Workspace for Education, and Apple devices</p><p>• Leverage your knowledge of Cisco Technologies, Mac Computers, Active Directory, Apple Devices, Computer Hardware, Configuration Management, Deployments, and Windows 10</p><p>• Deliver excellent Call Center Customer Service</p> Desktop Support Analyst <p>We are offering a long term contract employment opportunity for a Desktop Support Analyst in our client's Chicago office, operating within the detail-oriented services industry. This role will require you to be onsite and provide comprehensive technical support to their users, with a focus on problem resolution and user satisfaction.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li> Delivering efficient and reliable support to users, aiding with deskside assistance primarily. </li><li> Solving a variety of tech-related issues, with a focus on Android Development, Cisco Technologies, and Citrix Technologies.</li><li> Demonstrating proficiency in handling computer hardware and Dell Technologies.</li><li> Managing Active Directory and Apple Devices in accordance with company policies.</li><li> Ensuring data protection through reliable Backup Technologies and Configuration Management.</li><li> Utilizing Intapp and iManage for effective task and document management.</li><li> Employing Kofax Capture for document scanning and data extraction.</li><li> Ensuring secure web transactions through Zscaler.</li><li> Maintaining expertise in Citrix systems for virtualization, networking, and cloud services.</li></ul> Desktop Support Analyst We are offering an exciting opportunity for a Desktop Support Analyst to join our team located in Downers Grove, Illinois. This role involves a myriad of tasks including customer application processing, customer record maintenance, and resolving customer inquiries. You will also be tasked with monitoring customer accounts and taking appropriate action when necessary.<br><br>Responsibilities:<br>• Efficiently and accurately process customer credit applications<br>• Maintain precise customer credit records<br>• Troubleshoot and maintain a variety of hardware components including PCs, laptops, and printers<br>• Install and maintain Windows-based servers and various operating systems and software applications<br>• Provide user support and issue resolution via various communication channels like phone, email, chat, and ticketing systems<br>• Manage incidents and provide hardware and software support<br>• Manage user accounts and access control<br>• Oversee asset management<br>• Lead telecommunication, audio/visual (AV), handheld terminal, and printer deployment projects<br>• Research, recommend, implement, and maintain audio/visual (AV) solutions<br>• Use skills such as Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, Configuration Management, Microsoft Office 365, Intune, and ITIL - IT Infrastructure Library effectively to perform all duties. Customer Service Representative <p>We are looking for a skilled Customer Service Representative to join our team. This role offers a contract to permanent employment opportunity where your primary responsibilities will be managing customer queries and ensuring their satisfaction. This is a hybrid role near Rolling Meadows, IL.</p><p><br></p><p><strong><u>**Call center/high volume call experience is a must!**</u></strong></p><p><br></p><p>Responsibilities:</p><p>• Receive and efficiently manage customer inquiries through calls, emails, and chat</p><p>• Work together with team members and vendor partners to deliver top-tier customer service</p><p>• Keep comprehensive records of all customer service tickets</p><p>• Provide detailed assistance to customers including comprehensive product information and troubleshooting</p><p>• Manage and resolve customer inquiries in a timely manner while maintaining high customer service standards</p><p>• Respond to all customer written correspondence in a detail oriented manner</p><p>• Ensure accurate knowledge of all procedures and products is applied in every customer interaction</p><p>• Maintain a courteous, friendly, and detail oriented demeanor while delivering excellent customer service.</p> Sr. Customer Service Representative We are offering a long term contract employment opportunity for a Sr. Customer Service Representative in the manufacturing industry based in LOMBARD, Illinois. In this role, you will be primarily focused on providing top-notch customer service by handling customer calls and inquiries. You'll play a key role in maintaining customer satisfaction and ensuring smooth operation of our customer service department.<br><br>Responsibilities:<br>• Handle incoming calls professionally, ensuring customer inquiries are resolved promptly and accurately<br>• Utilize system violation software and call center phone systems to research customer inquiries<br>• Maintain accurate and detailed records of customer interactions<br>• Assist in the training and monitoring of other call center representatives<br>• Support customers in completing credit card transactions for violation payments<br>• Regularly check work email and other company communication channels<br>• Aid in the hiring and onboarding process of new call center representatives<br>• Participate in annual performance appraisals of employees and issue disciplinary warnings when necessary<br>• Process other duties as assigned by the Call Center Manager. Customer Service Representative <p>We are offering a contract employment opportunity for a Customer Service Representative in Racine, Wisconsin. In this role, you will interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. You will also provide general administrative support within the office.</p><p><br></p><p>Responsibilities</p><p>• Interact with customers via phone, email, and in-person, providing excellent service and support</p><p>• Respond to internal and external customer inquiries, resolving basic questions and forwarding complex issues as needed</p><p>• Ensure all customer interactions are recorded and updated accurately in the relevant systems</p><p>• Assist with voter registration and related services as directed</p><p>• Manage over-the-counter and internal payments, adhere to proper accounting and cash transaction practices</p><p>• Maintain and update departmental records, reports, and databases</p><p>• Assist in the opening and closing procedures of the customer service counter and related systems</p><p>• Contribute positively to the team dynamics and respect the diversity of team members</p><p>• Perform general clerical tasks such as data entry, record keeping, and tracking office supply inventory</p><p>• Handle and reconcile transactions in all appropriate systems</p><p>• Assist other office personnel with various duties and responsibilities as needed</p><p>• Maintain detail oriented appearance and positive work ethic at all times</p><p>• Support other team members by filling in for absent personnel when required.contract</p> Customer Service Representative <p>We are currently recruiting for a Customer Service Representative in the Manufacturing industry based in Lombard, Illinois. The successful candidate will be responsible for handling a high volume of incoming calls and providing excellent customer service. This is a contract employment opportunity.</p><p><br></p><p>Responsibilities:</p><p>• Handle a high volume of inbound calls with professionalism and courtesy</p><p>• Provide accurate and timely information to customers regarding their inquiries</p><p>• Utilize excellent communication skills to de-escalate upset customers and provide satisfactory solutions</p><p>• Ensure all customer interactions are recorded and updated in the customer database</p><p>• Collaborate with other team members to ensure customer satisfaction</p><p>• Understand and explain the process and implications of receiving a warning or a ticket to customers</p><p>• Maintain a strong understanding of the company's products and services to provide knowledgeable responses to inquiries</p><p>• Continually strive to improve customer service skills and product knowledge.</p><p><br></p><p>The salary range for this position is $16 to $18. Benefits available to contract professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more info</p> Customer Service Representative <p>We are offering a long term contract employment opportunity for a Spanish- Bilingual Customer Service Representative in our Manufacturing sector located in Lombard, Illinois. In this role, you will play a key part in providing excellent service to our customers, ensuring their inquiries are resolved and their accounts are carefully monitored. </p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming calls with professionalism, maintaining a courteous tone and clear communication.</p><p>• Conduct detailed investigations into customer queries related to photo enforcement programs.</p><p>• Keep our RedCheck system updated with comprehensive call comments on a daily basis.</p><p>• Report escalated issues promptly to the Team Lead.</p><p>• Assist customers in conducting credit card transactions for violation payments.</p><p>• Regularly check work emails and stay updated with company communications.</p><p>• Carry out other tasks as assigned by the Team Lead.</p><p>• Utilize Microsoft Excel and Word for data entry and order entry tasks.</p><p>• Balance both inbound and outbound calls effectively.</p><p>• Schedule appointments as necessary.</p> Customer Service Representative-CWB (Chubb Workplace Bene... We are offering a permanent employment opportunity for a Customer Service Representative-CWB (Chubb Workplace Benefits) in Chicago, Illinois. This role is within the insurance industry and will require you to support the CWB Chubb Workplace Benefits contact center by servicing customers through inbound/outbound calls and emails. This role is based in a high-volume contact center where you will be expected to deliver exceptional customer experiences.<br><br>Responsibilities:<br>• Respond to customer inquiries via incoming telephone calls and emails, providing a superior customer experience in a fast-paced, high-volume contact center environment.<br>• Build rapport quickly and respond to customers in a compassionate manner by identifying and exceeding expectations, responding in a respectful, accurate, timely manner, and consistently meeting commitments.<br>• Navigate multiple systems and applications to research, analyze, and resolve customer requests and inquiries.<br>• Uphold performance and quality standards within the contact center.<br>• Analyze information to make appropriate decisions and solve problems while maintaining a positive phone experience.<br>• Learn the basic concepts of personal lines insurance principles and Chubb and Combined products offered to our CWB customers.<br>• Collaborate with team members and business partners to provide a positive customer experience.<br>• Work 40 hours a week on a scheduled shift between the hours of 7am-8pm CST, with the flexibility to work overtime and weekends as needed.<br>• Assist with special requests as required.<br>• Undertake additional tasks, projects, and duties as assigned. Accounting Manager <p><em>The salary range for this position is $120,000-$140,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to john.sadofsky@roberthalf.c0m</em></p><p><br></p><p>The two biggest things on people’s minds right now: ‘Busy season is just around the corner’ and ‘Where can I find a fresh start?’. NOTE: This position is a career-fast-track opportunity. Whoever fills this role is expected to be promoted quickly. </p><p><br></p><p><strong><u>Job Description:</u></strong></p><p><em> This Accounting Supervisor role involves various general ledger and project tasks that focus on positively impacting our business while also creating an environment for accelerated learning and development. This role is a key contributor in the day-to-day and long-term strategic initiatives of the finance team.  </em></p><p><br></p><p><strong>Position Responsibilities may include, but not limited to:</strong></p><ul><li>Business analysis of operations to identify process improvements within the accounting team</li><li>General ledger accounting work as necessary (including journal entry preparation, reconciliations, monthly account analysis, etc.)</li><li>Oversight of outsourced multiple accountants and analysts in our shared service center</li><li>Project manage multiple key initiatives for the Accounting Manager including projects that report to senior management</li><li>Assisting in oversight of internal and external audits</li><li>Analyze monthly variances and communicate findings to key stakeholders</li><li>Support monthly forecasting process, and provide input to the team</li><li>Support and lead various processes related to the annual planning and budget cycles</li><li>Lead ad-hoc projects to support and drive the business</li><li>Support and lead a team of staff accountants on the General Ledger team</li></ul> Sr. Accountant <p><em>The salary range for this position is $90,000-$110,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to john.sadofsky@roberthalf.c0m</em></p><p><br></p><p>Let’s get you into a job where you’re not under compensated for your hard work. How about one where the company values your time? A high-end firm that was just rated one of the top places to work in Chicago just created a new Senior Analyst - Global Financial Analysis & Planning position. Which may seem pretty standard…until you get to the best part: The perks.</p><p><br></p><p>1)          The pay rates are above what their top competitors pay their employees</p><p>2)          They have higher bonus structures</p><p>3)          There’s work from home flexibility and prioritization for employee work/life balance.</p><p>4)          The position is a fast-track career growth opportunity (as the company is expanding rapidly thru acquisitions)</p><p>5)          And more…</p><p><br></p><p><strong><u>Job Responsibilities</u></strong></p><ul><li>Participate in global and segment-level finance groups to complete project</li><li>Perform ad hoc value-added analyses, and provide forward-looking insight and decision support</li><li>Compile and analyze the monthly, quarterly and year-end consolidated reporting packages and supporting schedules for senior leadership</li><li>Review and consolidate monthly P& L variance commentary to provide enhanced management reporting that includes meaningful and actionable insights</li><li>Report on Key Performance Indicators (KPI’s) to measure progress of Company against stated short-term and long-term goals</li><li>Help establish a reporting rhythm with Segment leaders in an effort to strengthen our ability to track and monitor updates to quarterly performance expectations</li><li>Contribute to the preparation of presentation materials for the Board of Directors and executive leadership</li><li>Play a key role in the development of the quarterly Operating Reviews to Global CFO, including enhancement of reporting through development of metrics that will provide management with internal and external drivers impacting financial and operational performance</li><li>Participate in the development and distribution of best practices, process documentation, and user support materials for data management tools</li><li>Demonstrate high level of customer service with business leadership and finance team</li><li>Collaborate with team to share and improve technical skills</li></ul><p><br></p> Trademark Paralegal <p>Robert Half Legal is partnering with a top-rated large, national law firm that's hiring a Trademark Paralegal with at least 3-5+ years of experience to join their team. This Trademark Paralegal will assist lawyers by working on all aspects of trademark prosecution and preparation, and copyright matters. Salary is between $90-110K plus bonus and full benefits. In addition, the firm offers a hybrid WFH schedule (3/2). If you are looking to join a large, national law firm, then this is the opportunity for you!</p><p><br></p><p><strong><u>Trademark Paralegal Responsibilities:</u></strong></p><ul><li>Manage domestic and foreign prosecution for a large portfolio including recordation of assignments, renewals, offices’ actions, and new filings.</li><li>Prepare US federal and state trademark registration application documents; draft trademark goods/services specifications.</li><li>Prepare, review, and oversee trademark filings to the USPTO through issuance of trademark</li><li>Prepare inquiries to and responses from the USPTO</li><li>Assist with trademark analysis including ability to review, investigate results and summarize trademark full searches.</li><li>Draft letters to clients regarding trademark information.</li><li>Utilize on-line trademark database and conduct trademark clearance searches.</li><li>Perform due diligence ownership searches on trademarks, copyrights and domain names to assist corporate department with M& As, security agreements, etc.</li></ul><p><br></p> Workday Financial Systems Manager <p><em>The salary range for this position is $160,000-$165,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to john.sadofsky@roberthalf.c0m</em></p><p><br></p><p>The two biggest things on people’s minds right now: ‘Busy season is here!’ and ‘Where can I find a fresh start?’. NOTE: This position is a career-fast-track opportunity. Whoever fills this role is expected to be promoted quickly. </p><p><br></p><p><strong><u>Job Description:</u></strong></p><ul><li>Lead the implementation and deployment of the Workday Financials products (Core Fins, Procurement, Expense, Accounting Center/Prism)</li><li>Own continued day to day operations of tenant including but not limited to administration, configuration enhancements and deployment of new modules and futures of the product post go-live. </li><li>Be the primary point of contact for all Workday Fins matters and partner with the HRIS manager on the consolidated Workday system strategy.</li><li>Support finance and accounting team with developing Workday reporting environment</li><li>Lead the semi-annual process to review and prepare for new Workday releases</li><li>Manage Workday integrations to internally developed policy administration system, external claims system, banking partners and other third party systems. </li><li>Coordinate work with external vendors in support of the Workday tentant.</li></ul><p><br></p> Accounting Manager <p><em>The salary range for this position is $115,000-$125,000, plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to john.sadofsky@roberthalf.c0m</em></p><p><br></p><p>You know what’s awesome? PTO. You know what else is awesome? A high-paying job that respects your work-life balance so you can enjoy your PTO. This role has perks that are unmatched by its competitors. Plus, this position doubles as a fast-track career advancement opportunity as they prefer to promote from within.  </p><p><em></em></p><p><strong>Job Description Summary </strong></p><p>This critical role will be responsible for ensuring the accuracy and integrity of reporting of revenue recognition for our transactional service lines within assigned geographic regions along with supporting the creation of the Global Revenue CoE.</p><p><br></p><p><strong>Job Description </strong></p><p>Responsibilities</p><p>• Strong analytical skills to analyze revenue generating contracts and determine their impact to the Company’s results and arbitrate on complex contract reviews as needed with operations teams and various global finance counterparts</p><p>• Ability to leverage understanding of technical matters to ensure proper company-wide application reduce business risk and finding opportunities for application improvements</p><p>• Prior experience auditing or applying ASC 606 revenue recognition concepts in practice</p><p>• Ability to operate under challenging time constraints, and the ability to address multiple deliverables simultaneously.</p><p>• Ensure revenue is recorded in accordance with the contractual terms, review the monthly revenue transactions to ensure the P& L and Balance Sheet is correctly stated</p><p>• Manage the internal and external audit process and provide leadership and supervision to the revenue recognition team</p><p>• Ability to lead team in the mitigation of internal control weaknesses and ensures processes have internal controls designed and operating effectively.</p><p>• Experience with large data visualization tools and preparation of summary reports</p><p>• Manage and develop Staff and Senior team of Revenue Recognition Accountants and FSC team in performing contract reviews and creating vision for team members’ career path</p><p>• Experience with document reader and automation tools (e.g., UIPath) a plus</p><p>• Being a role model for how to conduct oneself in a team environment.</p><p>• Demonstrated initiative, critical thinking and problem-solving skills</p><p>• Experience with financial systems such as: Workday, Salesforce Engage, HFM, SAP, Essbase, or others.</p><p>• Experience with period close procedures including preparation, review and approval manual JE strongly desired.</p><p>• Actively assess opportunities within our business in relationship to technical accounting matters to influence positively business process and results.</p><p>• Perform month end review of revenue to ensure the P& L is correctly stated for each brokerage service line and region</p><p>• Ensure compliance with all revenue accounting policies and procedures, drive process and system developments with respect to changes in GAAP and develop improvements and efficiencies as required</p><p><br></p> Financial Systems Manager <p>Robert Half is seeking a skilled <strong>Financial Systems Manager</strong> to play a pivotal role in overseeing the organization's implementation and ongoing management of Workday Financials as part of a comprehensive financial systems strategy. This position offers the opportunity to lead transformational projects, optimize operational processes, and enhance technology integration, driving organizational success.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Spearhead the implementation and rollout of various Workday Financials modules, including Core Financials, Procurement, Expense, Accounting Center, and Prism.</li><li>Oversee and manage the ongoing operations of the Workday tenant, which includes day-to-day maintenance, configuration updates, and the deployment of additional functionalities post-implementation.</li><li>Serve as the primary resource for all Workday Financials-related matters and collaborate closely with the HRIS Manager to align efforts within the broader Workday strategy.</li><li>Develop and support advanced reporting solutions for the finance and accounting teams, fostering a robust Workday reporting environment.</li><li>Lead the preparation and review process for Workday’s semi-annual system updates, ensuring seamless adoption of new features.</li><li>Manage key integrations between Workday and other platforms, including an internally developed policy administration system, external claims system, banking partners, and third-party systems.</li><li>Coordinate and liaise with external vendors to ensure the effective support and functionality of the Workday tenant.</li></ul><p><br></p> Accounting Manager <p><em>The salary range for this position is $120,000- $140,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to john.sadofsky@roberthalf.c0m</em></p><p><br></p><p>Let’s get you into a job where you’re not under compensated for your hard work. How about one where the company values your time? A high-end firm that was just rated one of the top places to work in Chicago just created a new Accounting Manager position. Which may seem pretty standard…until you get to the best part: The perks.</p><p><br></p><p>1)          The pay rates are above what their top competitors pay their employees</p><p>2)          They have higher bonus structures</p><p>3)          There’s work from home flexibility and prioritization for employee work/life balance.</p><p>4)          The position is a fast-track career growth opportunity (as the company is expanding rapidly thru acquisitions)</p><p>5)          And more…</p><p><br></p><p><strong><u>Position Summary</u></strong></p><p>The Accounting Manager manages most accounting activities, including P& L reviews, monthly close, integration and acquisition project work, and other management duties. This position leads significant business-facing matters including the reporting and driving of key performance metrics in finance and business case development. The Accounting Manager leads staff and seniors on the Finance Team. This position is a key contact with various other managers within the company’s shared service center.</p><p><br></p><p><strong>Position Responsibilities May Include, But Not Limited To</strong></p><ul><li>Lead change management process for staff and seniors on the Finance team</li><li>Function as the key developer of talent for the team</li><li>Manage the monthly close process including preparation of financial statements, etc.</li><li>Lead business initiatives and strategies i.e., system rollouts, integration of new acquisitions, and process improvements</li><li>Manage the governance over key systems in SAP i.e., fixed assets, treasury, leases, and other general ledger systems</li><li>Partner with the Controls department to ensure effective internal controls</li><li>Manage the external audit process</li><li>Support auxiliary audits i.e., Sales & Use Tax, Accounts Receivable Securitization, etc.</li><li>Other projects or duties as assigned</li></ul><p><br></p> Biglinual Spanish/English-Customer Service Representative... We are offering a permanent employment opportunity for a Bilingual Spanish/English-Customer Service Representative in CHICAGO, Illinois. The role involves supporting our contact center by servicing customers through inbound/outbound calls and emails. As a representative, you will be expected to excel in communication, demonstrate attention to detail, possess strong problem-solving skills, and thrive in a fast-paced environment. <br><br>Responsibilities:<br>• Deliver exceptional customer experiences through incoming telephone calls in a high-volume contact center environment<br>• Handle callers' requests efficiently, accurately, and professionally, ensuring timeliness and ownership<br>• Build rapport quickly and respond to customers compassionately, exceeding expectations consistently<br>• Navigate multiple systems and applications to research, analyze, and resolve customer inquiries<br>• Maintain performance and quality standards while providing a positive phone experience for our customers<br>• Learn the basic concepts of personal lines insurance principles and the products we offer to our customers<br>• Collaboratively work with team members and business partners to enhance the customer experience<br>• Respond to special requests and complete additional tasks and duties as assigned<br>• Analyze information to make appropriate decisions and solve problems<br>• Work scheduled shifts, with the potential for overtime and weekend work as needed. Wealth Management Associate <p><em>The salary range for this position is $90,000-$100,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to john.sadofsky@roberthalf.c0m</em></p><p><br></p><p>You know what’s awesome? PTO. You know what else is awesome? A high-paying job that respects your work-life balance so you can enjoy your PTO. This role has perks that are unmatched by its competitors. Plus, this position doubles as a fast-track career advancement opportunity as they prefer to promote from within. </p><p><br></p><p><strong>Job Description:</strong></p><p>1.     Answering phones/delivering messages</p><p>2.     Scheduling client reviews and updating any changes prior to the client meeting</p><p>3.     Client Reporting: Orion Software – (We will train)</p><p>4.     Cash Balance Reports review with registered advisor/ monthly</p><p>5.     Investment Policy Questionnaires with clients and recording results</p><p>6.     ACH/ Money Movement between accounts or institutions</p><p>7.     New Account Opening/Ongoing Maintenance </p><p>8.     First point of contact and return client service requests</p><p>9.     529 College distributions to university payment centers</p><p>10. Client indirect marketing/ birthday gifts, center of influence small events, etc</p><p>11. Compliance Reporting Monthly/quarterly: Trade Blotters, Share Class Reviews, etc</p><p>12. Working closely with our custodian Raymond James on operations requirements</p><p>13. Monthly review with the advisor on recording investments, rationale, and documenting the information in Redtail CRM system</p><p>14. Master user of the team calendar: Redtail CRM software</p><p><br></p><p>This candidate must be detail orientated. As a small business the position has many robust roles; outside of the box thinking is a encouraged. An energetic candidate will be rewarded as we continue to educate and reward financially. </p> VP/Director of Finance <p>We are offering an exciting opportunity in the finance industry, located in Joliet, IL . The role of a VP/Director of Finance entails overseeing the overall administration of various departments such as Facility Maintenance, Food Services, Property, Accounting, and Purchasing. This role offers an opportunity to work in a dynamic environment where your responsibilities will include processing customer applications, maintaining accurate customer records, and resolving customer inquiries.</p><p><br></p><p>Responsibilities:</p><p>• Accurately process customer credit applications and maintain customer credit records.</p><p>• Coordinate and supervise the activities of assigned departments, ensuring high-quality service delivery.</p><p>• Responsible for providing staff training and performance feedback to direct reports to aid their growth and development.</p><p>• Liaise with corporate to develop and maintain adherence to departmental budgets.</p><p>• Conduct regular review and analysis of financial statements to control expenses and ensure regulatory compliance.</p><p>• Oversee the center’s purchasing and procurement functions, ensuring regulatory compliance, effective cost comparison and analysis, and fulfillment of contract procedures.</p><p>• Work with the center’s vendors and subcontractors to maintain positive, beneficial relationships that meet contractual obligations.</p><p>• Ensure high quality product and services and consistent compliance with all health and safety requirements in the Food Services area.</p><p>• Collaborate with the Safety Department to ensure compliance with all Occupational Health and Safety regulations and efficient mitigation of all deficiencies identified through routine and annual inspections.</p> Plant Controller -Confidential role <p>Plant Controller with strong analytical skills - we are partnering with this client who has excellent benefits including generous vacation package based in Oak Park area Illinois. As a Plant Controller, you will lead an 6 person accounting team oversee daily operations of the accounting department, and ensure all financial aspects of the manufacturing site are managed and reported accurately. You will also serve as a business partner to the local management team and contribute to the overall efficiency of the department.</p><p>offers: medical, dental, bonuses and 401k plans, vacation and holiday pay among other benefits</p><p><br></p><p>For immediate consideration: email your resume to danielle.tubero@roberthalf.c0m</p><p><br></p><p>Responsibilities</p><p>• Train and provide regular feedback to the accounting staff to ensure effective operation of the department.</p><p>• Manage and report on all financial aspects of the manufacturing site, working closely with a team of cost accountants and other clerical accounts payable/receivable staff.</p><p>• Ensure compliance with GAAP in the routine daily operations of the Accounting Department.</p><p>• Oversee the completion and review of monthly balance sheet reconciliations.</p><p>• Compile and analyze financial information to prepare entries to the general ledger.</p><p>• Develop annual financial plans and periodic forecasts, reporting results accordingly.</p><p>• Continually improve finance processes and procedures to enhance efficiency and maintain a strong internal control environment.</p><p>• Communicate financial results to the operations team, highlighting areas of concern and reasons for discrepancies in expected outcomes.</p><p>• Review and approve all payments to vendors and assist with treasury management.</p><p>• Oversee the annual external audit process.</p><p>• Support capital equipment requests and track expenditures.</p><p>• Review and approve payroll and sales commissions in line with company requirements.</p> Benefits Manager/HR <p>We are on the lookout for a Benefits Manager/Human Resources to join a dynamic team in the retail/manufacturing industry. The primary function of the Manager is to coordinate HR policies and programs with emphasis on Benefits, ensuring that the organization is in full compliance with applicable laws and regulations. In addition, the position works closely with the Director of Human Resources in developing, implementing, and evaluating ongoing HR policies, programs, functions, and activities. Client offers full benefits including: health, dental and vision, 401k, paid sick time, short and long term disability, FSA, and PTO. Salary-100-115k plus bonus.</p><p><br></p><p>This role is mostly remote with some in person requirements.</p><p>Recruiter: Connie Stathopoulos</p><p><br></p><p>Responsibilities</p><p>• Administer various benefits programs, such as group health, flexible spending accounts, dental and vision, accident and disability, life insurance, and 401(k).</p><p>• Conduct benefits orientations and explain benefits self-enrollment process.</p><p>• Acts as a liaison with carriers, vendors and consultants on various matters such as plan design, contract negotiations, coverage and renewals.</p><p>• Works with payroll to ensure data and deduction integrity.</p><p>• Performs contribution reconciliation for all health and welfare plans, voluntary benefit programs, and defined contribution plan.</p><p>• Maintain employee filing systems and ensure benefits changes are entered appropriately in payroll system for payroll deduction.</p><p>• Assist employees with health, dental, life, and other related benefit claims.</p><p>• Verify the calculation of the monthly premium statements for all group insurance policies and maintain statistical data relative to premiums, claims, and costs.</p><p>• Administer COBRA.</p><p>• Review and respond to unemployment claims with appropriate documentation.</p><p>• Coordinate workers’ compensation claims with third party administrator.</p><p>• Assist the HR Director in the daily administration of other HR services as directed or assigned, including recruitment and selection, promotions, transfers, contract negotiation and administration, EEO compliance, job classification, performance evaluation, and employee relations in accordance with quality management principles and overall objectives of the organization</p><p>• Leads deployment and adoption of any new technology to enhance processes in line with HR and employee experience priorities.</p><p>• Performs other related duties as assigned.</p><p><br></p><p><br></p> Bilingual Spanish/English ustomer Service Representative ... We are offering a permanent employment opportunity for a Bilingual Spanish/English Customer Service Representative in Chicago, Illinois. As a part of our team, you will be a crucial element in supporting the Producer Services contact center, managing customer interactions through both calls and emails in a high-volume environment.<br><br>Responsibilities<br><br>• Serve customers efficiently by managing incoming calls and emails.<br>• Ensure a superior customer experience by handling caller requests accurately and professionally.<br>• Establish a quick rapport with customers, identifying and exceeding their expectations.<br>• Navigate multiple systems and applications to research, analyze and resolve customer inquiries.<br>• Uphold performance and quality standards for customer service.<br>• Make informed decisions and solve problems while maintaining a positive phone interaction.<br>• Learn and understand the basic concepts of personal lines insurance principles and the products we offer.<br>• Collaborate with team members and business partners to ensure a positive customer experience.<br>• Be willing to work on a flexible schedule, including potential overtime and weekend hours.<br>• Handle special requests and complete additional tasks as needed. Insurance Billing Specialist or Analyst We are offering a short term contract employment opportunity for an Insurance Billing Specialist or Analyst in MUNDELEIN, Illinois. The chosen candidate will play a crucial role in our insurance billing operations, with a focus on executing intricate billing procedures, maintaining accounts receivable balances, and ensuring legal compliance. <br><br>Responsibilities:<br><br>• Take charge of the execution of complex insurance bills, ensuring they are prepared, submitted, and any issues are promptly resolved.<br>• Keep a vigilant eye on the Work in Process (WIP) and Accounts Receivable (AR) balances, taking necessary actions to maintain their accuracy.<br>• Cooperate with billing attorneys to confirm that WIP is billed promptly and AR balances are collected within an acceptable timeframe.<br>• Actively follow up on all aged AR balances, coordinating both with billing attorneys and clients.<br>• Carry out collections as directed, supporting the firm's financial goals.<br>• Review and amend prebills in line with attorney requests, maintaining the highest quality of work.<br>• Ensure all billing activities adhere to legal compliance standards, safeguarding the firm's reputation.<br>• Conduct regular auditing of accounts and billing functions to ensure accuracy and efficiency.<br>• Utilize your skills in accounting functions to support the overall operations of the billing department. Marketing Assistant <p>We are seeking a dedicated Events/Marketing Assistant to join our team. In this role, you will be responsible for the organization and execution of local technical center events, open houses, and customer trips. Additionally, you will manage suppliers and undertake various projects within the team. </p><p>This is a direct hire hybrid position, 3 days office and 2 days remote.</p><p>Salary target $75k-$85k plus bonus, and benefits include: medical, dental, vision, short and long term disability, 401k, and unlimited PTO.</p><p>Recruiter: Connie Stathopoulos</p><p>Primary scope of position includes but is not limited to:</p><p><br></p><ul><li>Planning and Organization of exhibitions, including onsite setup coordination, communication internally with involved parties within a project, externally with exhibition organization, suppliers, partners, booth builders, and agencies</li><li>Planning and organization of local events with local offices across the USA</li><li>Planning and organization of Open Houses including onsite setup coordination, communication internally with involved parties within a project, externally with, suppliers, partners, booth builders, and agencies</li><li>General organizational tasks within the Marketing team</li><li>Managing Suppliers: acquisition of new partners, negotiation of pricing, development of efficient supplier networks</li><li>Planning and organization of various projects within the team and at other internal / external facilities.</li><li>Preparation of documentation materials for management approval</li><li>Support with other tasks within the team to be able to fill in for team members as necessary</li><li>Other duties as assigned</li></ul><p><br></p><p><br></p>