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    12 results for Desktop Support Analyst in Chicago Il

    Desktop Support Analyst <p>We are offering a long term contract employment opportunity for a Desktop Support Analyst in our client's Chicago office, operating within the detail-oriented services industry. This role will require you to be onsite and provide comprehensive technical support to their users, with a focus on problem resolution and user satisfaction.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li> Delivering efficient and reliable support to users, aiding with deskside assistance primarily. </li><li> Solving a variety of tech-related issues, with a focus on Android Development, Cisco Technologies, and Citrix Technologies.</li><li> Demonstrating proficiency in handling computer hardware and Dell Technologies.</li><li> Managing Active Directory and Apple Devices in accordance with company policies.</li><li> Ensuring data protection through reliable Backup Technologies and Configuration Management.</li><li> Utilizing Intapp and iManage for effective task and document management.</li><li> Employing Kofax Capture for document scanning and data extraction.</li><li> Ensuring secure web transactions through Zscaler.</li><li> Maintaining expertise in Citrix systems for virtualization, networking, and cloud services.</li></ul> Desktop Support Analyst We are offering a long term contract employment opportunity for a Desktop Support Analyst in Munster, Indiana. As a Desktop Support Analyst, you will be involved in the complete management of IT assets, software installation, and providing support in the upgrade projects. This role is critical in ensuring the smooth running of our IT operations and maintaining an efficient IT environment.<br><br>Responsibilities:<br><br>• Undertaking a thorough discovery of equipment as part of the project's initial phase<br>• Visiting various locations to assess and register every PC, ensuring total asset management<br>• Inputting the gathered data accurately into designated databases, such as Excel<br>• Progressing through each building until the discovery phase is concluded<br>• Transitioning to the second phase of the project, which involves actual deployment and upgrade<br>• Installing and configuring software on desktops as required<br>• Providing level one helpdesk support, resolving issues as they arise<br>• Utilizing skills in Active Directory, Apple Devices, Backup Technologies, and Configuration Management for effective problem-solving and maintenance. Desktop Support Analyst We are offering an exciting opportunity for a Desktop Support Analyst to join our team located in Downers Grove, Illinois. This role involves a myriad of tasks including customer application processing, customer record maintenance, and resolving customer inquiries. You will also be tasked with monitoring customer accounts and taking appropriate action when necessary.<br><br>Responsibilities:<br>• Efficiently and accurately process customer credit applications<br>• Maintain precise customer credit records<br>• Troubleshoot and maintain a variety of hardware components including PCs, laptops, and printers<br>• Install and maintain Windows-based servers and various operating systems and software applications<br>• Provide user support and issue resolution via various communication channels like phone, email, chat, and ticketing systems<br>• Manage incidents and provide hardware and software support<br>• Manage user accounts and access control<br>• Oversee asset management<br>• Lead telecommunication, audio/visual (AV), handheld terminal, and printer deployment projects<br>• Research, recommend, implement, and maintain audio/visual (AV) solutions<br>• Use skills such as Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, Configuration Management, Microsoft Office 365, Intune, and ITIL - IT Infrastructure Library effectively to perform all duties. PC Technician <p>Robert Half is seeking a skilled and detail-oriented PC Technician to provide on-site and remote technical support to our employees/clients. The PC Technician will be responsible for diagnosing, repairing, and maintaining computer systems, ensuring optimal performance and user satisfaction.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Install, configure, and maintain computer hardware, including desktops, laptops, printers, and peripherals.</li><li>Troubleshoot and resolve hardware and software issues, including operating system problems, application errors, and network connectivity issues.</li><li>Perform hardware repairs and replacements, including diagnosing faulty components and installing new parts.</li><li>Install and configure operating systems (e.g., Windows, macOS) and software applications.</li><li>Provide technical support to end-users via phone, email, and in-person interactions.</li><li>Document all support activities, including troubleshooting steps and resolutions, in a ticketing system.</li><li>Maintain an inventory of hardware and software.</li><li>Assist with network setup and maintenance, including cabling, router configuration, and basic network troubleshooting.</li><li>Adhere to company policies and procedures related to IT security and data privacy.</li><li>Stay up to date with the latest technology trends and advancements.</li></ul> Help Desk Analyst I <p>We are offering an exciting opportunity for a Help Desk Analyst I in SCHAUMBURG, Illinois. The successful candidate will play a vital role in our operations, connecting our team with the technology they need for seamless interaction. This role includes the administration of support for a variety of software and hardware applications and requires exceptional customer service and problem-solving skills.</p><p><br></p><p>Responsibilities:</p><p>• Provide continuous support for multiple software and hardware applications, including laptops, desktops, iPads, and more</p><p>• Utilize your excellent oral and written communication skills to effectively assist customers and team members</p><p>• Display outstanding time management and problem-solving skills as you multitask in this fast-paced role</p><p>• Independently plan, organize, and work, as well as collaborate as part of a team</p><p>• Diagnose and resolve technical issues, demonstrating your proficiency in handling confidential data securely</p><p>• Exhibit a basic understanding of wireless networking</p><p>• Use your skills in supporting Windows 10 OS, Office Suite, Google Workspace for Education, and Apple devices</p><p>• Leverage your knowledge of Cisco Technologies, Mac Computers, Active Directory, Apple Devices, Computer Hardware, Configuration Management, Deployments, and Windows 10</p><p>• Deliver excellent Call Center Customer Service</p> Help Desk Analyst III <p>We are offering a contract to permanent employment opportunity for a Help Desk Analyst III in Bloomingdale, Illinois! In this role, you will play a vital part in a dynamic IT team, working with various technical environments and handling a multitude of tasks. </p><p><br></p><p><strong>Responsibilities: </strong></p><ul><li> Identify and implement solutions to a variety of IT issues.</li><li> Act as a point of escalation for issues arising from Level 1 and Level 2 teams.</li><li> Manage migrations within Office 365 and handle any issues that occur.</li><li> Utilize Active Directory to set up and troubleshoot VPNs.</li><li> Employ PowerShell for various tasks and operations.</li><li> Participate in Quarterly Business Reviews and discovery meetings, providing advice to clients.</li><li> Leverage skills in Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, Deployments, Office 365, Migration, Cisco VPN, and Remote access VPNs.</li></ul> Sr. Tax Analyst <p><em>The salary range for this position is $95,000-$110,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to john.sadofsky@roberthalf.c0m</em></p><p><br></p><p>Feeling stuck or straight up bored at your current job? Let’s fix that. A high-End Investment firm is seeking a Senior Tax Analyst. Perks include including above market pay-rates, top-tier health benefits, plenty of work from home flexibility, and other unique perks that their top competitors can’t to provide.</p><p><br></p><p>The Senior Tax Analyst role will work closely with team members to support the company's tax life cycle which involves a wide range of responsibilities including accounting, compliance, forecasting, and regulatory reporting. This role will also involve technical analysis including research and drafting documentation.</p><p><br></p><p><strong>Job Description:</strong></p><p>·       Support the interim and annual tax accounting process to ensure accurate and timely reporting for both income taxes and taxes other than income taxes (TOTIT). Responsibilities include preparing and documenting supporting calculations and tax accounting positions.</p><p>·       Support the tax compliance function to ensure accurate and timely reporting. Responsibilities include preparing federal and state income tax calculations, income tax returns, extensions, estimated tax payments, and responding to notices from taxing authorities as well as researching and documenting income tax positions. Responsibilities also include preparing TOTIT return filings.</p><p>·       Support the financial tax forecasting process to ensure accurate and timely reporting.  Responsibilities include preparing projected income tax and TOTIT obligations as well as scenario modeling.</p><p>·       Support the regulatory filing process to ensure accurate and timely reporting.  Responsibilities include preparing rate case filings, regulatory deliverables, and responses to regulatory data requests. </p><p>·       Independently research and conclude on various complex tax issues to determine the appropriate tax treatment and related reporting. Research includes preparing written memorandums and technical presentations.</p><p>·       Proactively identify, drive, and implement process improvements that promote risk management, streamline activities, and enhance transparency in tax work streams. Participate in project planning and support special projects including the implementation of new technologies. Actively identify and pursue innovation opportunities.</p> Business Intelligence Analyst <p>We’re seeking a skilled Business Intelligence Analyst to lead the creation, maintenance, and optimization of operational data reporting and tools. In this role, you’ll build and refine data pipelines, create data sets, and design reporting tools—including extracts, dashboards, and automated processes—to support critical business operations. Working within agile teams, you’ll handle end-to-end responsibilities from development and testing to deployment and post-launch support. This role is essential for enabling business stakeholders to access actionable insights through data-driven solutions.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Data Development</strong>: Create and optimize SQL stored procedures, advanced queries, and scripts while rewriting SAS code into SSIS packages and Power BI formats.</li><li><strong>Data Architecture</strong>: Design, build, and maintain relational databases, processes, and ETL pipelines to ensure seamless automation and operational efficiency.</li><li><strong>Data Integration</strong>: Create, validate, and maintain batch jobs and stored procedures for extracting, transforming, and loading (ETL) critical data between systems using MS SQL Server and SSIS.</li><li><strong>Reporting and Visualization</strong>: Develop and test robust reports, data extracts, and dashboards that meet organizational needs.</li><li><strong>Automation</strong>: Identify opportunities to automate manual processes, implement daily maintenance routines, and ensure reliable data refresh mechanisms.</li><li><strong>Process Improvement</strong>: Perform debugging, troubleshooting, and optimization on both existing and new data solutions.</li><li><strong>Collaboration & Testing</strong>: Work closely with cross-functional teams to support user acceptance testing (UAT), conduct validations, and assist with database migrations as needed.</li><li><strong>Mentorship</strong>: Provide technical guidance to junior team members and contribute to team skill development.</li><li>Leverage agile development methodologies to iteratively improve data systems and processes.</li><li>Stay at the forefront of technological advancements and evaluate their applications within the organization.</li><li>Implement and manage CI/CD (Continuous Integration and Continuous Deployment) pipelines to streamline analytics code development and deployment.</li><li>Foster a culture of collaboration and continuous learning among team members.</li><li>Ensure compliance with data privacy regulations and policies.</li></ul><p><br></p> IT Director We are offering an exciting opportunity for an IT Director in Wheeling, Illinois. The role is within the IT industry, where the successful candidate will be responsible for managing and directing our company's information technology (IT) operations, ensuring the department provides efficient and effective technical support service.<br><br>Responsibilities:<br>• Oversee the technology infrastructure in the organization to ensure optimal performance and efficacy.<br>• Manage and develop upgrades to the company's telephone system.<br>• Oversee the management of all IT contracts and ensure they are kept up to date.<br>• Provide leadership to the IT department and its team members, fostering a supportive work environment.<br>• Ensure the company's data remains secure by keeping up to date with the latest cybersecurity threats and trends.<br>• Direct the effective delivery of networks, development, and disaster recovery systems and processes.<br>• Work closely with the management team to input into the strategic direction of the IT division.<br>• Implement and manage the Customer Relationship Management (CRM) systems.<br>• Supervise the development and advancement of the Enterprise Resource Planning (ERP) systems.<br>• Coordinate IT support, training, and orientation for new technology users.<br>• Manage and report on the allocation of IT budget.<br>• Provide direction for IT team members, including training and development, with a focus on improving skills and enhancing the team's performance. Sr. Accountant <p><em>The salary range for this position is $90,000-$110,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to john.sadofsky@roberthalf.c0m</em></p><p><br></p><p>Let’s get you into a job where you’re not under compensated for your hard work. How about one where the company values your time? A high-end firm that was just rated one of the top places to work in Chicago just created a new Senior Analyst - Global Financial Analysis & Planning position. Which may seem pretty standard…until you get to the best part: The perks.</p><p><br></p><p>1)          The pay rates are above what their top competitors pay their employees</p><p>2)          They have higher bonus structures</p><p>3)          There’s work from home flexibility and prioritization for employee work/life balance.</p><p>4)          The position is a fast-track career growth opportunity (as the company is expanding rapidly thru acquisitions)</p><p>5)          And more…</p><p><br></p><p><strong><u>Job Responsibilities</u></strong></p><ul><li>Participate in global and segment-level finance groups to complete project</li><li>Perform ad hoc value-added analyses, and provide forward-looking insight and decision support</li><li>Compile and analyze the monthly, quarterly and year-end consolidated reporting packages and supporting schedules for senior leadership</li><li>Review and consolidate monthly P& L variance commentary to provide enhanced management reporting that includes meaningful and actionable insights</li><li>Report on Key Performance Indicators (KPI’s) to measure progress of Company against stated short-term and long-term goals</li><li>Help establish a reporting rhythm with Segment leaders in an effort to strengthen our ability to track and monitor updates to quarterly performance expectations</li><li>Contribute to the preparation of presentation materials for the Board of Directors and executive leadership</li><li>Play a key role in the development of the quarterly Operating Reviews to Global CFO, including enhancement of reporting through development of metrics that will provide management with internal and external drivers impacting financial and operational performance</li><li>Participate in the development and distribution of best practices, process documentation, and user support materials for data management tools</li><li>Demonstrate high level of customer service with business leadership and finance team</li><li>Collaborate with team to share and improve technical skills</li></ul><p><br></p> Data Engineer <p>We are seeking a highly skilled and detail-oriented Data Engineer to join our client. As a Data Engineer, you will design, construct, and maintain scalable data solutions to support data-driven decision-making throughout our organization. You'll work closely with cross-functional teams, including analysts, data scientists, and engineers, to ensure our data architecture is optimized for efficiency and performance.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Data Pipeline Development:</strong> Design, develop, and manage robust, scalable, and efficient data pipelines to ingest, process, and store structured and unstructured data from multiple sources.</li><li><strong>Data Integration:</strong> Collaborate with stakeholders to integrate data from proprietary and third-party applications to create centralized datasets.</li><li><strong>Data Modeling:</strong> Develop and maintain comprehensive database designs, schemas, and data models to enable seamless querying and reporting.</li><li><strong>Performance Optimization:</strong> Continuously improve data pipeline performance, including processing speed, reliability, and scalability.</li><li><strong>Data Quality:</strong> Implement and utilize tools to ensure data accuracy, consistency, and integrity throughout the data lifecycle.</li><li><strong>Cloud Infrastructure:</strong> Set up and manage cloud-based data platforms (e.g., AWS, Azure, Google Cloud) and leverage cloud-native tools for storage and analytics.</li><li><strong>Collaboration:</strong> Work closely with data scientists and analysts to ensure data availability and align datasets with business objectives.</li><li><strong>Documentation:</strong> Create thorough documentation for all pipelines, schemas, and workflows to streamline team collaboration and ensure compliance.</li></ul><p><br></p> ERP Program Manager <p>We are offering a long-term contract employment opportunity for an Application Development Project Manager. The role involves leading and managing application development projects, with a focus on ERP solutions. </p><p>Responsibilities:</p><p>• Lead the implementation of ERP solutions, with a preference for Oracle or Workday, providing best practices.</p><p>• Collaborate with stakeholders and finance teams to ensure project alignment.</p><p>• Proactively identify potential risk issues and take measures to prevent them.</p><p>• Oversee tasks related to Peoplesoft refresh projects, though this is not a mandatory requirement.</p><p>• Utilize your knowledge of Cloud Technologies, Content Management System (CMS), Contract Management, Microsoft, and Microsoft Azure for efficient project execution.</p><p>• Apply Agile Scrum methodologies in project management.</p><p>• Conduct audits to ensure project compliance with standards and guidelines.</p><p>• Implement change management strategies to ensure smooth transitions during project execution.</p><p>• Code and debug as necessary to ensure the successful implementation of application development projects.</p><p>• Employ best practices in all aspects of the project management process.</p>