7 results for Customer Service Representative in Chicago, IL

Customer Service Representative

Carol Stream, IL
onsite
Contract / Temporary to Hire
20 - 24 USD / Hourly
We are looking for a dedicated Data Entry Clerk/Customer Service Representative to join our team in Carol Stream, Illinois. In this contract-to-permanent role, you will play a pivotal part in ensuring customer satisfaction by efficiently managing inquiries, orders, and communications. This position offers an excellent opportunity to showcase your organizational and interpersonal skills. Must have experience and comfortability with basic math. Responsibilities:• Respond promptly to customer inquiries via phone, email, and other communication channels.• Process and accurately enter customer orders into the system while ensuring all details are correct.• Handle both inbound and outbound contacts to address customer needs and resolve issues.• Collaborate with internal teams to ensure timely delivery and resolution of customer concerns.• Maintain detailed records of customer interactions and transactions for accurate reporting.• Utilize Microsoft Office tools to manage documentation and communication effectively.• Provide clear and detail-oriented communication to customers, ensuring a positive experience.• Apply basic math skills to verify pricing, calculate totals, and address discrepancies.• Identify opportunities to improve customer service processes and contribute to team efficiency.
2026-03-25T00:00:00Z

Customer Service Representative

La Grange, IL
onsite
Contract / Temporary to Hire
19 - 22 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in McCook, Illinois. In this role, you will handle incoming customer inquiries related to waste and garbage collection services, ensuring each interaction is addressed with attention to detail and care. This is a Contract to permanent position that offers the opportunity to contribute to a fast-paced and dynamic environment. Responsibilities:• Manage a high volume of inbound calls daily, addressing customer concerns related to garbage collection services.• Deliver accurate information and solutions to customers while maintaining a positive and detail-oriented demeanor.• Resolve service-related issues promptly using effective problem-solving techniques.• Document customer interactions thoroughly and maintain organized records.• Collaborate with team members while also demonstrating the ability to work independently.• Handle inquiries in a busy and often noisy environment, maintaining focus and attention to detail.• Prioritize tasks effectively to manage multiple responsibilities and competing deadlines.• Ensure customer satisfaction by addressing inquiries with patience and understanding. The salary range for this position is $19 to $20. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.
2026-03-30T00:00:00Z

Customer Service Representative

Mount Prospect, IL
onsite
Contract / Temporary to Hire
21.85 - 25.3 USD / Hourly
We are looking for a motivated Customer Service Representative to join our team in Mount Prospect, Illinois. This is a Contract to permanent position that offers the opportunity to demonstrate your skills in a dynamic environment. The role focuses on providing excellent support to clients while ensuring smooth communication and problem resolution. Responsibilities: • Respond promptly to inbound calls and address customer inquiries professionally. • Manage email correspondence to resolve issues and provide information. • Handle data entry tasks accurately to maintain organized records. • Schedule appointments and coordinate with clients as needed. • Process and enter customer orders efficiently to ensure timely delivery. • Collaborate with team members to address customer concerns effectively. • Use Microsoft Excel and Word to create and maintain reports. • Provide support in both inbound and outbound call scenarios. • Deliver exceptional customer service in a call center environment. • Maintain detailed and up-to-date documentation of customer interactions.
2026-03-02T00:00:00Z

Customer Service Representative

Elk Grove Village, IL
onsite
Contract / Temporary to Hire
19 - 22 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Elk Grove Village, Illinois. In this Contract to permanent role, you will play a vital role in ensuring customer satisfaction by addressing inquiries, resolving disputes, and delivering services that foster positive relationships. The ideal candidate will be attentive to detail, proactive, and committed to providing exceptional support in a fast-paced environment. Responsibilities: • Collaborate with various departments to address and resolve customer disputes effectively. • Communicate customer needs, concerns, and opportunities clearly to team members and managers. • Conduct customer interviews and accurately record essential information into company systems. • Prepare and process contracts, calculate service charges, collect deposits, and manage change-of-address requests. • Handle payments, perform bank deposits, and ensure accurate data entry for production paperwork. • Investigate and resolve billing or service complaints, coordinating with relevant teams for timely solutions. • Promote goodwill by delivering services in a manner that is attentive to detail and customer-focused. • Identify cost-effective and environmentally sound solutions to address service issues. • Manage inbound and outbound calls, schedule appointments, and respond promptly to email correspondence. • Perform general office duties, including order entry and maintaining organized records.
2026-03-30T00:00:00Z

Customer Service Manager

East Chicago, IN
onsite
Contract / Temporary to Hire
33.25 - 38.5 USD / Hourly
We are looking for a skilled and proactive Customer Service Manager to join our team in East Chicago, Indiana. This Contract to permanent position offers the opportunity to lead and optimize customer service operations for a frozen food manufacturing business. Reporting directly to the Director of Supply Chain, this role combines office-based work with occasional on-site duties at the plant, ensuring seamless order fulfillment, customer satisfaction, and logistics coordination. Responsibilities: • Lead, mentor, and manage the customer service team to deliver outstanding support to retail, food service, and manufacturing clients. • Establish and monitor key performance indicators (KPIs) such as order accuracy and response times, ensuring accountability and continuous improvement. • Oversee the order management process, including entry, updates, and confirmations, ensuring accuracy within the Plex system. • Collaborate with Scheduling, Production, Sales, and Logistics teams to ensure timely and efficient order fulfillment. • Act as the primary escalation point for customer concerns, addressing issues related to deliveries, shortages, damages, and credits. • Build and maintain strong relationships with key customers and internal teams, fostering trust and proactive communication. • Analyze service metrics and customer feedback to identify trends and implement process improvements. • Support compliance with food safety, quality, and traceability standards relevant to the frozen food industry. • Aid in onboarding new customers and launching new products, ensuring smooth transitions. • Document and implement standard operating procedures (SOPs) to enhance operational efficiency.
2026-03-30T00:00:00Z

Client Relationship Specialist

Chicago, IL
onsite
Permanent
85000 - 90000 USD / Yearly
The salary range for this position is $85,000-$90,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected] You know what’s awesome? A high-paying job that respects your work-life balance. This role has perks that are unmatched by its competitors. Plus, this position doubles as a fast-track career advancement opportunity as they prefer to promote from within. Job Description:We are seeking a highly motivated Client Relationship Specialist to provide high-touch client service and dedicated operational support to a team of highly motivated Financial Advisors and their High-Net-Worth individual clients. Responsibilities:<ul><li>Client onboarding, including preparation of new account paperwork and client information-gathering</li><li>Account maintenance, including any account registration and account profile changes</li><li>Asset movement processing, including journals, wire transfers and EFTs</li><li>Assist with quarterly billing and performance reporting</li><li>Client issue resolution</li><li>Gathering tax information for clients and assisting with tax reporting</li><li>Relationship management, including regular client contact</li><li>General administrative functions, including but not limited to:</li><li>Maintaining information in the Client Relationship Management System</li><li>Exception report review</li><li>Preparation of miscellaneous paperwork, such as letters of authorization, check-writing applications, operational documents, etc.</li><li>Communicating with supervisors regarding compliance matters and miscellaneous regulatory inquiries</li><li>Trade execution and trade error resolution, as may be applicable and required</li></ul>
2026-03-27T00:00:00Z

Senior Customer Service Lead

Saint Charles, IL
onsite
Permanent
70000 - 85000 USD / Yearly
Our client is looking for an experienced Senior Customer Service Lead to join their team in Schaumburg, Illinois. This role is pivotal in enhancing customer satisfaction and streamlining order-to-cash processes while leading a dedicated team of customer service professionals. The ideal candidate will collaborate closely with sales and operations teams to ensure seamless order management, timely responses, and proactive customer engagement. LEADERSHIP EXPERIENCE REQUIRED. PLEASE DO NOT APPLY IF YOU HAVE NEVER HELD A LEADERSHIP POSITION. This position offers a salary of $70,000-$85,000 + bonus (10% based on company performance) + medical, dental and vision insurance, voluntary life insurance, 401k with up to 5% match, 15 days PTO, 4 personal days and 9 holidays. Responsibilities:• Oversee the coordination of customer orders, delivery schedules, and sales acknowledgments, ensuring smooth transitions to fulfillment and accounting.• Establish and enforce response-time standards for customer inquiries, coaching team members to consistently achieve accuracy and efficiency goals.• Analyze customer order trends and inventory signals to implement proactive outreach strategies that prevent service interruptions.• Partner with the sales team to develop accurate forecasts and contribute actionable insights during Monthly Sales & Inventory meetings.• Optimize cycle times for quotes, inventory availability, and delivery accuracy by documenting processes and updating standard operating procedures.• Lead, mentor, and develop the customer service team through regular performance reviews, individualized coaching, and cross-training initiatives.• Monitor customer feedback and identify opportunities for process improvements to enhance overall service quality.• Collaborate with supply chain and logistics teams to ensure inventory alignment with customer demands.• Manage and resolve escalated customer issues, ensuring a positive resolution and maintaining strong client relationships. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster
2026-03-09T00:00:00Z