We are offering a contract to permanent employment opportunity for a Project Coordinator in the Healthcare, Hospitals, and Social Assistance industry. The role is based in CHELSEA, Massachusetts, 02150-2807, United States and will involve work in different locations such as Revere, Chelsea, and East Boston. As a Project Coordinator, you will play a vital role in our IT team, providing support to our VOIP and telephony environment, engaging in IT asset management, and assisting with the IT ticket queue.

Responsibilities:

• Facilitate the processing of VOIP/Telephony Support, ensuring effective communication and connectivity across the organization
• Manage IT Asset, including tracking, monitoring, and collaborating with vendors like Verizon and telecom providers
• Provide support to the IT Help Desk, handling customer queries and resolving issues promptly
• Oversee the maintenance of Ring Central, Verizon phones, and Wi-Fi connectivity to ensure uninterrupted service
• Take on the responsibility of handling IT tickets, including triaging level 2/3 tickets and ensuring they are addressed in a timely manner
• Provide Avaya support and telephone support, ensuring seamless communication within the organization
• Be available on-call to handle any IT-related issues outside of regular work hours
• Contribute to the expansion of our IT needs as the organization grows, opening more offices, facilities, and clinics
• Participate in team efforts to solve issues remotely when required.

• Minimum of 1 year of experience in a Project Coordinator role within Healthcare, Hospitals, or Social Assistance sectors

• Proficiency in VoIP, VOIP - Voice Over IP, and VoIP System

• Familiarity with Avaya Systems

• Experience in using a Ticketing System

• Understanding of Phone System operations

• Knowledge of Computer Telephony Integration

• Experience with Ring Central and Verizon FiOS

• Proficiency in Wi-Fi setup and troubleshooting

• Ability to ensure seamless Connectivity in the workplace

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.