4 results for It Support Technician in Chatsworth, GA

Tier I Help Desk Support Technician

Chattanooga, TN
onsite
Temporary
19 - 21 USD / Hourly
Robert Half is seeking a dependable and customer-focused Tier I Help Desk Support Technician for a contract opportunity in Chattanooga, TN. This role is ideal for someone who enjoys solving technical problems, thrives in a team environment, and can remain calm and professional while supporting end users in a fast-paced setting. The Tier I Help Desk Technician will provide front-line technical support to internal employees via phone and email. Working within a structured trouble ticket system, this individual will address one ticket at a time, ensuring efficient and timely resolution of hardware and software issues. This is a highly interactive role requiring strong communication skills and a solid foundational understanding of IT support. Key Responsibilities<ul><li>Respond to incoming help desk tickets via phone and email</li><li>Troubleshoot and resolve basic hardware and software issues</li><li>Reset user passwords and manage account access</li><li>Set up computers and phones for new employees</li><li>Load and configure Windows 365 and other required software on laptops</li><li>Document all issues and resolutions accurately within the ticketing system</li><li>Escalate complex technical issues to Tier II or senior IT staff when necessary</li></ul>
2026-02-27T00:00:00Z

Help Desk/Desktop Support Analyst

Chattanooga, TN
onsite
Contract / Temporary to Hire
17.5 - 20 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide efficient and reliable technical assistance to users across the organization. This position emphasizes remote troubleshooting, user onboarding, and basic IT support, ensuring smooth daily operations. While most tasks will be resolved remotely, occasional onsite support may be required. This is a Contract to permanent position based in Chattanooga, Tennessee. Responsibilities: • Respond promptly to incoming service tickets using Jira or a similar ticketing system, ensuring timely resolution of user issues. • Perform basic troubleshooting tasks, including password resets, network connectivity checks, and remote desktop support. • Utilize remote desktop tools such as Datto to assist users with technical problems, escalating complex issues when necessary. • Provide onsite technical support for tasks that cannot be resolved remotely, including printer and copier connectivity. • Facilitate user onboarding by setting up devices, configuring accounts, and conducting orientation sessions. • Document troubleshooting steps and resolutions clearly to maintain accurate records. • Conduct basic hardware diagnostics for workstations, monitors, and peripherals to identify and resolve issues. • Support both Windows and Mac systems, ensuring compatibility and functionality for users. • Collaborate with the IT team to follow established procedures and provide seamless technical support. • Communicate effectively with users, simplifying technical concepts to enhance understanding.
2026-03-03T00:00:00Z

Technical Customer Service / Help Desk Level 1

Chattanooga, TN
onsite
Temporary
19 - 20 USD / Hourly
Job Title: IT Help Desk Level I / Technical Customer ServiceOverview:The IT Help Desk Level I / Technical Customer Service professional serves as the first point of contact for employees or customers seeking technical assistance. This person is responsible for providing prompt, courteous, and effective support for common hardware, software, and network questions and issues.Key Responsibilities:<ul><li>Respond to user inquiries via phone, email, or ticketing system in a professional and timely manner.</li><li>Provide basic troubleshooting for desktops, laptops, printers, and other standard hardware.</li><li>Assist with common software applications, including installation, configuration, and minor troubleshooting (e.g., Microsoft Office, email, browsers).</li><li>Help with password resets, user account setup, and access issues.</li><li>Document issues, solutions, and follow-up actions using company ticketing systems.</li><li>Escalate more complex problems or unresolved issues to higher-level support.</li><li>Foster a positive customer experience by communicating technical information clearly and empathetically.</li><li>Contribute to team knowledge base by documenting findings and solutions.</li></ul> Preferred Skills:<ul><li>Experience with ticketing software (e.g., ServiceNow, Zendesk, or similar).</li><li>Basic understanding of Active Directory and remote support tools.</li></ul>
2026-02-24T00:00:00Z

IT Manager/Systems Engineer

Chattanooga, TN
onsite
Contract / Temporary to Hire
48 - 55 USD / Hourly
We are seeking a skilled IT Manager and Systems Engineer to oversee and optimize our client's technology infrastructure. This role combines strategic leadership with hands-on technical expertise to maintain system performance, ensure cybersecurity, and provide exceptional support across all locations. As a contract-to-permanent position, this opportunity offers long-term growth and the chance to make a significant impact within the organization. Responsibilities:• Administer and monitor servers, networks, firewalls, VPNs, switches, and access points to maintain optimal functionality.• Implement and manage cybersecurity measures to protect sensitive data and ensure compliance with industry standards.• Oversee Microsoft 365, Active Directory, cloud storage solutions, and enterprise software applications.• Develop and enforce IT policies, security protocols, and system access controls to safeguard resources.• Ensure timely system updates, vulnerability patching, and disaster recovery readiness.• Provide advanced technical support for critical IT issues affecting field operations and corporate systems.• Supervise helpdesk activities and streamline ticketing workflows for prompt resolution of IT-related problems.• Document network configurations, standard operating procedures, security policies, and system logs.• Lead IT projects, including server upgrades, cloud migrations, and network deployments, ensuring successful execution.• Manage vendor relationships to evaluate technology solutions and achieve cost-effective results.
2026-02-26T00:00:00Z