Key Responsibilities:
• Handle the setup and execution of conference rooms for meetings, conferences, or private functions.
• Coordinate seating arrangements, audiovisual setups, and ensure all supplies are in place for the event.
• Provide on-site support during events, including refreshing beverage set-ups and handling logistics.
• Support dining operations by helping set up, serve, and clear food and beverages for guests on the Conference Room floor in conference rooms and event spaces.
• Ensure that all food and beverage stations are stocked and presented according to company standards.
• Monitor cleanliness and hygiene in dining areas, ensuring compliance with health and safety regulations.
• Ensure that guest-facing areas, such as lobbies, conference rooms, and dining spaces, are clean, organized, and well-maintained.
• Report any maintenance or cleanliness issues to the appropriate department for prompt resolution.
• Assist in managing the inventory of supplies, such as towels, toiletries, and kitchen essentials, ensuring items are replenished as needed.
• Liaise with the Front Office Administrators regarding reservations, bookings, and appointments for guests or clients as required.
• Support the hospitality team in preparing reports, schedules, and other administrative tasks.
• Work closely with other departments, such as housekeeping, maintenance, and security, to ensure a seamless guest experience.
• Assist the Hospitality Manager in coordinating team efforts, including training new team members when necessary.
• Adhere to company policies regarding health, safety, and cleanliness.
• Ensure all guest-facing areas comply with health and safety regulations, including proper sanitization and waste management practices.
• Assist in emergency procedures, such as evacuations, and ensure guest safety at all times.
Skills:
• MUST have reception experience in an office.
• Strong interpersonal and communication skills, with the ability to interact positively with guests and team members.
• Excellent organizational and multitasking abilities.
• Proficient in using basic computer systems (Microsoft Office, reservation systems, etc.).
Personal Attributes:
• Friendly and approachable demeanor, with a focus on providing exceptional customer service.
• Able to work efficiently in a fast-paced environment and under pressure.
• Strong problem-solving skills, with a proactive approach to addressing guest concerns.
• Professional, reliable, and able to always maintain a positive attitude.