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1 result for Customer Service Representative in Centennial, CO
- Littleton, CO
- onsite
- Temporary
- 21 - 22 USD / Hourly
- <p><strong>Customer Order Specialist</strong></p><p><br></p><p><strong>About the Role</strong></p><p>We are seeking a detailed-oriented, customer-focused <strong>Customer Order Specialist</strong> to support our product lines. This role goes beyond traditional customer service—our team members become true <strong>product specialists</strong>, helping customers, suppliers, and field sales associates navigate product options, customization needs, and the order lifecycle from quote to delivery.</p><p><br></p><p>This position offers a structured training program (typically 6–8 months), giving you the time and support needed to learn our products, systems, and processes thoroughly.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong> </strong></p><p><strong>Order Processing & Product Support</strong></p><ul><li>Process customer orders with a deep understanding of product features, customization options, adjustability, and adaptability.</li><li>Provide expert guidance to customers, helping them identify the right products or adaptations to meet end‑user needs.</li><li>Handle email quote requests and enter orders accurately; manage custom orders by identifying missing information and clarifying requirements.</li></ul><p><strong>Customer & Supplier Communication</strong></p><ul><li>Respond to customer and supplier inquiries via phone and email regarding order status, quotations, returns, repairs, and general product questions.</li><li>Support clinics and suppliers who use our products, answering all incoming questions with professionalism and accuracy.</li><li>Follow up proactively with customers and suppliers, providing updates and maintaining detailed notes for continuity.</li></ul><p><strong>Collaboration & Sales Support</strong></p><ul><li>Partner closely with field sales associates; support key account relationships when needed.</li><li>Use sales communication tools to help achieve top-line sales objectives.</li><li>Maintain up‑to‑date knowledge of all products and internal systems.</li></ul><p><strong>Workflow & Call Volume</strong></p><ul><li>Manage a moderate call volume (typically 10 - 20 calls per day)</li><li>Dedicate more time to data entry and email-based order processing vs. nonstop phone support.</li><li>Utilize email templates and internal resources to ensure consistent communication.</li></ul><p><strong>Training & Development</strong></p><ul><li>Participate in a structured learning path that gradually builds proficiency in products, quoting, and order processing.</li><li>Demonstrate strong attention to detail and accuracy to reduce re-work and support high-quality outcomes.</li></ul><p><br></p>
- 2026-03-10T00:00:00Z