Are you passionate about making a difference in the healthcare industry? Do you thrive in a fast-paced environment and enjoy providing exceptional customer service? Robert Half is seeking a dedicated and professional Customer Service Representative to join a thriving organization. This is a great opportunity for someone looking to contribute to impactful patient care and enhance the overall healthcare experience.
Key Responsibilities:
- Respond promptly to patient, provider, and payer inquiries via phone, email, or chat, ensuring resolution in a courteous and efficient manner.
- Assist with scheduling appointments, verifying insurance, and explaining healthcare procedures or policies.
- Maintain accurate records of interactions in the healthcare organization's system while ensuring compliance with all applicable HIPAA regulations.
- Collaborate with medical teams to address patient concerns and escalate complex issues when necessary.
- Educate patients about services and assist with payment processing or billing queries.
- Ensure all communications maintain sensitivity and confidentiality related to patient information.
Qualifications:
- Previous experience in customer service, preferably within the healthcare or insurance industry, is highly desirable.
- Exceptional verbal and written communication skills with the ability to convey empathy, clarity, and professionalism.
- Proficiency in Microsoft Office Suite and experience with customer relationship management or electronic medical record systems is a plus.
- Ability to think critically and resolve issues under tight deadlines.
- High school diploma or equivalent required; additional certifications or education in healthcare/customer service is a plus.
Apply today! For immediate consideration call Robert Half at 610-882-1700!