We are offering a temp to hire contract employment opportunity for a Customer Service Representative in Carson, California. This role is within the Wholesale Distribution industry and will be working in a dynamic and fast-paced workplace.
Responsibilities:
• Efficiently process orders and provide quotes to customers
• Manage customer inquiries through phone, email, and chat
• Utilize the correct methods/tools to provide precise, valid, and complete information to customers
• Keep customer records updated and documented based on interactions
• Develop and sustain knowledge about the product line
• Adhere to communication procedures, guidelines, and policies
• Handle inbound and outbound calls, providing top-notch customer service
• Perform data entry tasks and manage email correspondence
• Use Microsoft Excel and Word proficiently in daily tasks
• Schedule appointments as necessary
• Prior experience in a call center customer service role is essential
• Outstanding customer service skills to ensure customer satisfaction and retention
• Excellent data entry skills for maintaining accurate and up-to-date customer records
• Ability to handle email correspondence professionally and promptly
• Experience with both inbound and outbound calls in a business setting
• Proficiency in using Microsoft Excel for data analysis and reporting
• Familiarity with Microsoft Word for creating customer correspondence and reports
• Experience in order entry, ensuring accuracy and efficiency
• Ability to schedule appointments effectively, with attention to detail and organization