We are seeking a Cash Application Specialist for a Brookfield, WI area organization. In this role, you will focus on handling payment posting, maintaining customer records, and addressing customer inquiries. You will also be tasked with monitoring customer accounts and implementing appropriate actions.
Responsibilities:
• Resolve customer inquiries and provide timely responses
• Monitor customer accounts and take necessary actions as per the situation
• Post all incoming cash by the end of the business day
• Investigate unapplied cash and resolve any issues
• Provide backup support to other departments such as collections and billing
• Accurately and efficiently handle customer credit applications
• Maintain precise records of customer credit
• Proficiency in Cash Applications is a must-have skill for this role.
• Proficiency in Microsoft Excel is essential for managing data and creating reports.
• Strong attention to detail and accuracy in handling cash applications and collections.
• Excellent communication skills, both written and verbal, to effectively resolve any issues related to cash applications.
• Ability to work independently and manage multiple tasks efficiently.
• Proven ability to maintain strict confidentiality regarding financial information.
• Strong problem-solving skills to effectively address any discrepancies or issues.