We are looking for a Technical Support Specialist to join our team in Boca Raton, Florida. In this role, you will provide technical support to customers, installers, and distributors, ensuring smooth operation of our products. This position offers a contract to permanent employment opportunity.
Responsibilities:
• Provide technical support via phone calls to assist customers, installers, and distributors with system and network problems.
• Analyze and troubleshoot hardware and software issues for clients.
• Manage new customer activations and perform data entry into the company server.
• Collaborate with Internet companies to ensure modems and routers are correctly configured for compatibility with our products.
• Undertake additional technical support tasks as per the direction and need.
• Utilize your skills in Android Development, Cisco Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, Configuration Management, Desktop Support, Customer Service, Customer service software, and Call Center Customer Service to perform your duties effectively.
• Minimum of 2 years of experience in a similar role as a Technical Support Specialist
• Proficiency in Android Development
• Familiarity with Cisco Technologies
• Strong knowledge of Computer Hardware
• Experience with Dell Technologies
• Proficiency in managing Active Directory
• Experience with Apple Devices
• Knowledge of Backup Technologies
• Capability in Configuration Management
• Proven experience in Desktop Support
• Excellent Customer Service skills
• Experience with Customer service software
• Prior experience in Call Center Customer Service is preferred
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit
roberthalf.gobenefits.net for more information.
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