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16 results for Senior Customer Service Representative in Bloomington, MN

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Are you passionate about helping people, solving problems, and delivering exceptional customer experiences? We’re looking for a reliable and personable Customer Service Representative to join our growing team in the Twin Cities, MN! This is a fully on-site role, offering you the opportunity to make a direct impact by providing outstanding service to our customers and ensuring satisfaction throughout every interaction.

Key Responsibilities:

Handle incoming calls, emails, and messages from customers while maintaining professional and friendly communication.
Assist customers by addressing inquiries, resolving complaints, and providing information about products, services, or policies.
Process orders, track shipments, and manage customer accounts with accuracy and attention to detail.
Collaborate with internal teams to ensure timely resolution of customer concerns.
Maintain customer records by updating account information and documenting all interactions using CRM software.
Identify customer needs and suggest improvements or add-ons to enhance their overall experience.
Follow company guidelines and workflows while ensuring compliance with customer service standards.

Qualifications:

1+ years of experience in a customer service, call center, or support role preferred, but not required.
Exceptional communication and active listening skills with the ability to demonstrate patience and professionalism in challenging situations.
Comfortable using computer systems, CRM platforms, and Microsoft Office Suite (Word, Excel, Outlook).
Strong organizational and time-management skills with a keen eye for detail.
Multitasking abilities, with the capacity to prioritize and maintain a positive attitude while balancing multiple tasks.
High school diploma or GED required; additional education is a plus.
Willingness to work fully on-site in the Twin Cities area.

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

16 results for Senior Customer Service Representative in Bloomington, MN

Customer Service Representative Are you passionate about helping people, solving problems, and delivering exceptional customer experiences? We’re looking for a reliable and personable Customer Service Representative to join our growing team in the Twin Cities, MN! This is a fully on-site role, offering you the opportunity to make a direct impact by providing outstanding service to our customers and ensuring satisfaction throughout every interaction. Key Responsibilities:<ul><li>Handle incoming calls, emails, and messages from customers while maintaining professional and friendly communication.</li><li>Assist customers by addressing inquiries, resolving complaints, and providing information about products, services, or policies.</li><li>Process orders, track shipments, and manage customer accounts with accuracy and attention to detail.</li><li>Collaborate with internal teams to ensure timely resolution of customer concerns.</li><li>Maintain customer records by updating account information and documenting all interactions using CRM software.</li><li>Identify customer needs and suggest improvements or add-ons to enhance their overall experience.</li><li>Follow company guidelines and workflows while ensuring compliance with customer service standards.</li></ul>

Customer Service Representative We are offering a permanent employment opportunity for a Customer Service Representative in Minneapolis, Minnesota. In this role, you will be part of our team, ensuring the smooth and efficient processing of customer applications and maintaining accurate customer records. Additionally, you'll be monitoring customer accounts and taking appropriate actions based on your observations. Responsibilities: • Efficiently handle requests from billers via WQs or shared Outlook inboxes • Accurately process customer credit applications • Maintain precise customer credit records • Sort and file patient forms, which may involve lifting up to 10 lbs • Locate and retrieve files as and when needed • Cross train and work in different processes as required • Manage repetitive movements including sitting, standing, kneeling, reaching, and ladder climbing • Carry out scanning and filing tasks • Sort mails from lock box, USPS, and internal mail routes • Handle fax sorting and faxing tasks • Manage returned mail by adding flags to each system • Handle claim attachments • Perform miscellaneous tasks as assigned.

Customer Service Representative Robert Half is currently searching for an articulate, highly-skilled Customer Service Representative to provide outstanding service to our client's customers and potential customers. This Customer Service Representative position is based in a dynamic and fast-paced environment. This is an onsite Customer Service Representative opportunity targeting an individual local to the West Metro area of Minnesota, and is a long-term contract to full-time engagement. The ideal Customer Service Representative will be customer-focused, detail orientated, and target driven. Responsibilities:<ul><li>Handle customer inquiries concerning order status, delivery dates, product specifications, and warranty status</li><li>Proactively communicate with customers to address and resolve sales and service issues</li><li>Collaborate with sales personnel to enhance customer service</li><li>Utilize a CRM for documenting customer interactions, managing customer complaints, and providing customer feedback on process improvements</li><li>Conduct research to resolve issues related to mis-shipments, financial matters, and device history</li><li>Provide internal customer service support to the manufacturing facility by clarifying orders, communicating changes to custom orders, and following up on product delivery commitments</li><li>Fulfill orders for stock products and accessories</li><li>Undertake special projects as assigned.</li></ul>

Customer Service Representative Job Overview:We are looking for a Customer Service Representative to join our team in St. Paul, MN for a short-term assignment. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about providing excellent customer service. The primary focus of this position is to assist customers by answering inquiries, processing requests, and supporting internal teams with administrative tasks.Key Responsibilities:<ul><li>Provide friendly and professional customer service via phone, email, and in-person interactions.</li><li>Address customer inquiries, concerns, and complaints in a timely and efficient manner.</li><li>Process orders, returns, and account updates while ensuring accuracy.</li><li>Maintain and update customer records in company databases.</li><li>Assist with data entry, documentation, and administrative support as needed.</li><li>Collaborate with internal teams to resolve customer issues and ensure smooth operations.</li><li>Follow company policies and procedures to ensure compliance and consistency in customer service delivery.</li><li>Identify opportunities for process improvements to enhance the customer experience.</li></ul>

Customer Service Representative We are seeking a Customer Service Representative to join our team in the Healthcare/NHS industry. This role offers a contract to permanent employment opportunity. As a Customer Service Representative, you will be responsible for managing customer communications and queries, maintaining accurate records, and adhering to company policies and procedures. Responsibilities:• Address and resolve patient inquiries effectively and in a timely manner• Maintain and update patient records with high accuracy• Ensure adherence to company policies and procedures• Provide services to both internal and external customers, exchanging complex and sensitive information• Assist in resolving and/or documenting patient issues as needed• Recognize financial, medical, and legal risks based on data collected during customer interactions and follow appropriate procedures• Use company systems to manage customer needs such as appointments, authorizations, claims, invoices, eligibility, benefits, and appeals• Translate oral information into concise and accurate written documentation as per guidelines• Help new or potential members in the choice of Primary Care Physician and provide general information about the medical group• Assist Telehealth Nurses as necessary.

Outbound Customer Service Representative This is a telecommuting position in a challenging, fast paced, high-volume operation, where accuracy and quality are essential. Primary Responsibilities:<ol><li>Contact providers, hospitals and/or clinical staff via phone and email to explain program and request, set commitments for information return, and explain options for completing and transmitting information.</li><li>Develop and manage on-going relationships with providers to reduce provider abrasion and drive program participation.</li><li>You will be responsible for making approx. 40 - 60 outbound calls daily and meeting program specific metrics outlined by leadership. </li><li>In addition to initial outreach, you will perform research to locate providers, prepare data for release, and conduct follow-up.</li><li>Your day will consist of 95% phone work and 5% research and data entry.</li><li>Respond to coaching and various forms of feedback and quality analysis to meet or exceed performance metrics.</li><li>Adhere to Protected Health Information PHI policies and practices.</li></ol>

Customer Service Representative We are seeking a Customer Service Representative to join our team in the Healthcare/NHS industry. Based in MINNEAPOLIS, Minnesota, this role offers a contract to permanent employment opportunity. As a Customer Service Representative, you will be responsible for managing customer communications and queries, maintaining accurate records, and adhering to company policies and procedures. Responsibilities: • Address and resolve patient inquiries effectively and in a timely manner • Maintain and update patient records with high accuracy • Ensure adherence to company policies and procedures • Provide services to both internal and external customers, exchanging complex and sensitive information • Assist in resolving and/or documenting patient issues as needed • Recognize financial, medical, and legal risks based on data collected during customer interactions and follow appropriate procedures • Use company systems to manage customer needs such as appointments, authorizations, claims, invoices, eligibility, benefits, and appeals • Translate oral information into concise and accurate written documentation as per guidelines • Help new or potential members in the choice of Primary Care Physician and provide general information about the medical group • Assist Telehealth Nurses as necessary.

Customer Service Representative We are offering a long term contract employment opportunity for a Customer Service Representative. This role is remote and primarily functions within Pacific Time Zones. Responsibilities:• Accurately process patient data, including appointments, authorizations, claims, invoices, eligibility benefits, and appeals• Provide exceptional customer service, demonstrating care and concern for every internal and external customer• Maintain the performance goals established for the position, focusing on patient satisfaction, accuracy, quality, and consistent attendance• Utilize double monitors for data entry and resource use, ensuring adherence to guidelines• Assist other Patient Support Center Representatives and Supervisors with daily paperwork load to resolve and/or document patient issues• Recognize financial, medical, and legal risks based on data collected during customer interactions and follow appropriate procedures• Translate oral information into concise and accurate written documentation per guidelines• Act as a patient advocate, providing services to internal and external customers involving the exchange of complex and sensitive information• Assist new or potential members in the choice of Primary Care Physician (PCP) and supply general information about the medical group• Page clinicians and assist Telehealth Nurses as necessary.

Client Service Coordinator We are seeking a highly organized and detail-oriented Client Services Coordinator in Minneapolis, MN. The Client Services Coordinator will serve as the primary point of contact for residential clients, ensuring seamless communication between both clients and internal teams. This role involves scheduling services, handling incoming inquiries, processing work orders, and supporting overall business operations to enhance client satisfaction for our client's organization. Responsibilities:<ul><li>Respond to client inquiries via phone, email, and in-person, resolving concerns in a courteous manner.</li><li>Serve as the primary liaison between clients and internal teams, providing timely and professional communication.</li><li>Manage scheduling and dispatching of service crews for residential services.</li><li>Process work orders, proposals, and invoices accurately and efficiently.</li><li>Ensure accurate management and updating of the CRM database, including client records, services rendered, and billing information.</li><li>Monitor and follow up on client satisfaction, addressing any service issues promptly.</li><li>Collaborate with field teams to ensure job completion and quality standards are met.</li><li>Support the sales and operations teams with administrative tasks and reporting.</li><li>Participate in initiatives aimed at enhancing internal processes and improving the overall client experience.</li><li>Perform general office duties, including filing, data entry, and document preparation.</li><li>Provide support for special projects and team objectives as needed.</li></ul>

Customer Service Representative In this position, you will be tasked with handling customer applications, maintaining accurate records, resolving customer inquiries, and monitoring customer accounts. Responsibilities include: • Responding to incoming phone calls from customers such as members, providers, and facilities in a call center environment• Identifying and assisting with various customer needs such as benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits, and claims information• Utilizing complex computer systems to locate the status of an issue and provide the appropriate response to the caller• Actively listening and asking relevant questions to identify specific customer questions or issues, while documenting necessary information in computer systems• Researching complex issues across multiple databases and collaborating with support resources to resolve customer issues• Partnering with others to resolve escalated issues when necessary• Striving to meet performance goals in the areas of efficiency, call quality, customer satisfaction, and attendance• Exhibiting strong communication skills and empathy when interacting with customers• Utilizing critical thinking skills to problem solve and resolve customer concerns

Call Center Are you an effective communicator who enjoys helping customers and resolving issues? Do you thrive in a fast-paced environment where excellent service is prioritized? We’re hiring Call Center Representatives to join our team in the Twin Cities, MN! This is a fully on-site position, where you’ll become an essential part of our team by delivering outstanding customer support and building lasting connections. Key Responsibilities:<ul><li>Handle a high volume of inbound and outbound customer calls, providing professional and friendly assistance.</li><li>Respond to customer inquiries regarding products, services, billing, and account management.</li><li>Troubleshoot and resolve customer issues while ensuring a positive resolution experience.</li><li>Accurately document customer interactions and details using company systems and software.</li><li>Strive to meet and exceed performance metrics, including call response time, resolution rates, and customer satisfaction scores.</li><li>Collaborate with teammates and supervisors to address escalations and identify process improvements.</li><li>Stay informed about company products, policies, and updates to provide accurate information to customers.</li></ul>

Customer Support Representative We are in search of a Customer Support Representative to join our team situated in Lake Elmo, Minnesota. As a Customer Support Representative, you will be the primary point of contact for our customers, assisting them with a wide range of inquiries. You will be given comprehensive training on our systems, processes, and procedures, and be expected to use your problem-solving skills to provide excellent service and help customers navigate their banking needs. This role offers a long-term contract employment opportunity. Responsibilities:• Handle a variety of customer inquiries, providing solutions and ensuring customer satisfaction• Utilize your training to navigate our systems, processes, and procedures effectively• Work collaboratively with team members to support our customers• Use your customer service skills to demonstrate care and commitment during each interaction• Maintain an accurate record of customer interactions and transactions• Use your problem-solving skills to address customer issues and concerns• Participate in ongoing training sessions to enhance your customer service skills• Be available for onsite work as per the scheduled shifts• Utilize your computer navigation skills to efficiently manage customer accounts• Review customer accounts regularly and take appropriate action as needed.

Senior Credit Analyst - Banking Job Posting: Senior Credit Analyst – Community Bank (Twin Cities)Join a growing, multi-branch Community Bank in the Twin Cities as a Senior Credit Analyst! In this role, you will play a key part in assessing borrowers' creditworthiness through comprehensive underwriting and credit analysis. You'll contribute to risk evaluations, financial statement analyses, and loan administration, as well as work closely with relationship managers and the Chief Credit Officer. This is a fantastic opportunity to make a meaningful impact at a dynamic financial institution.Key Responsibilities<ul><li>Prepare detailed and concise credit approval presentations and annual reviews.</li><li>Analyze interim and year-end financial statements, personal financial statements, and tax returns.</li><li>Collaborate with relationship managers to ensure timely completion of financial spreads.</li><li>Assist with month-end reporting, credit workouts, and problem loan reports.</li><li>Participate in the Appraisal Committee by ordering and reviewing appraisals and conducting internal real estate evaluations.</li><li>Perform other relevant duties as assigned.</li></ul>Preferred Qualifications<ul><li>Bachelor’s degree or equivalent experience in the financial analysis field (4–10 years related experience preferred).</li><li>At least 3+ years as a credit analyst, with formal training in credit/cash flow analysis ideal.</li><li>Proficiency in financial analysis software and Microsoft Word and Excel.</li><li>Strong verbal/written communication skills and the ability to handle sensitive financial data with confidentiality.</li><li>Excellent analytical abilities.</li></ul>If you’re a finance professional ready to elevate your career in a fast-paced environment, we'd love to hear from you!Contact: Douglas Rickart at 612-249-0330 or connect with him on LinkedIn. Alternatively, click the application link to apply today.

Client Services Associate Client Service Associate – Direct Hire OpportunityAre you a detailed-oriented professional passionate about supporting client success in the financial services industry? We’re hiring a Client Service Associate for a full-time, direct hire position. This role is an incredible opportunity to join a dynamic team and be a pivotal resource for operational and client account management.Key Responsibilities:<ul><li>Act as the primary contact for client to-dos, inquiries, and questions outside of client meetings.</li><li>Research and resolve complex account issues efficiently.</li><li>Input data to generate financial plans including retirement, tax, estate, and insurance planning.</li><li>Prepare and submit all paperwork for client onboarding, transfers, and money movement, ensuring proper client documentation.</li><li>Master custodial platforms </li><li>Handle tasks like RMD cashiering and account tracking for successful business transfers.</li><li>Foster collaborative success by performing additional responsibilities as needed.</li></ul>Preferred Qualifications:<ul><li>Familiarity with investment advisory systems.</li><li>Strong critical thinking, problem-solving, and attention to detail.</li><li>Ability to handle confidential matters with professionalism.</li><li>Exceptional written, verbal, and client service skills; team player and self-starter mindset.</li></ul>This position is a great fit for professionals eager to grow and contribute within a fast-paced, client-focused environment.How to Apply: Contact Douglas Rickart at 612-249-0330 or find him on LinkedIn to discuss next steps. Don’t miss the chance to make an impact with this exciting opportunity—apply today!

Client Services Manager Job Posting – Client Services Manager – Wealth Management Industry Our client, a well established Wealth Management firm, in the Twin Cities is seeking a proven Client Services Manager to join their firm. In this position you will be responsible for Compliance, Operational Management, Business Plan development, new employee onboarding, and other location development responsibilities. This position is essentially providing oversite for the firms continued growth. The position requires a series 9/10 or 24 (or the ability to be licensed quickly), 3+ years’ experience in wealth management and a well-rounded background in the industry. Our client offers a compensation package with a base salary $80,000-$110,000 (depending on experience and licensing), excellent benefits and excellent career development opportunities. If you are interested in joining this small family culture firm please contact Douglas Rickart on LinkedIn, call Doug at 612-249-0330 or apply through the link provided.

ServiceNow Admin/Help Desk Liaison This exciting role bridges the gap between the Service Desk and Infrastructure teams, making you a key player in optimizing and supporting the ServiceNow platform for the organization. As a hands-on team member, you will handle diverse priorities, act as a point of contact for system upgrades, support tickets, and collaborate with external analytics partners. With a combination of technical expertise, adaptability, and strong problem-solving skills, you'll contribute to the improvement and maturity of IT operations. Key Responsibilities:<ul><li>Serve as the go-to expert for ServiceNow upgrades, changes, and internal platform support.</li><li>Collaborate with external partners handling analytics and module setups, ensuring alignment with organizational needs.</li><li>Provide support for ServiceNow tickets not limited to troubleshooting issues or handling enhancement requests.</li><li>Develop strategies to improve efficiency and address system/process gaps proactively.</li><li>Participate in managing customer accounts, coordinating actions with Service Desk, and delivering high-quality support.</li><li>Exhibit strong problem-solving skills, adaptability, and forward-thinking ideas to improve IT operations in a lean and evolving environment.</li><li>Support various operational needs, requiring expertise in ServiceNow ITSM, ServiceNow Applications, and Windows 11.</li><li>Provide knowledge and leadership in addressing system concerns for users.</li><li>Serve as a driver of change, striking a balance between day-to-day tasks and strategic initiatives.</li></ul>Interested candidates should contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf(.com).

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16 results for Senior Customer Service Representative in Bloomington, MN

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