Join a prestigious medical practice in Beverly Hills as a Medical Front Desk Coordinator. In this role, you’ll serve as the first point of contact for patients, ensuring a positive experience while contributing to the smooth daily operations of the practice.
Responsibilities: • Patient Interaction & Communication • Greet patients courteously and professionally, ensuring a welcoming atmosphere upon arrival • Answer and direct phone calls with exceptional communication skills while addressing patient inquiries promptly • Schedule, confirm, and reschedule appointments efficiently using scheduling software; assist in booking follow-up appointments • Provide clear and detail oriented communication to patients regarding office policies and procedures • Maintain patient records and assist with data entry to ensure timely updates and compliance with medical regulations • Manage leads by calling back patients or potential clients to schedule follow-up appointments • Ensure all scheduled follow-up appointments are appropriately coordinated with staff and patients • Provide administrative support to office management and medical staff as needed
Responsibilities: • Patient Interaction & Communication • Greet patients courteously and professionally, ensuring a welcoming atmosphere upon arrival • Answer and direct phone calls with exceptional communication skills while addressing patient inquiries promptly • Schedule, confirm, and reschedule appointments efficiently using scheduling software; assist in booking follow-up appointments • Provide clear and detail oriented communication to patients regarding office policies and procedures • Maintain patient records and assist with data entry to ensure timely updates and compliance with medical regulations • Manage leads by calling back patients or potential clients to schedule follow-up appointments • Ensure all scheduled follow-up appointments are appropriately coordinated with staff and patients • Provide administrative support to office management and medical staff as needed
Qualifications: • Experience: 2-3 years of experience in a medical office setting; familiarity with front desk operations, appointment scheduling, and billing is highly preferred • Proficient in scheduling software, Microsoft Office Suite, and phone systems; strong multitasking and problem-solving skills are essential • Deep understanding and strict adherence to HIPAA Compliance - Patient Privacy Rule • Demonstrated experience in managing patient appointments effectively • Proficient in conducting patient check-in procedures and maintaining records • Skilled in-patient scheduling, ensuring optimal use of resources and patient satisfaction