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37 results for Desktop Support Analyst in Bethlehem, PA

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We are offering a long-term contract employment opportunity in the higher education industry for a Desktop Support Analyst based in Philadelphia, Pennsylvania. As a Desktop Support Analyst, you will be primarily involved in the deployment and installation of new devices, along with maintaining interaction with users.

Responsibilities:
• Facilitate the deployment of new devices efficiently
• Handle the task of imaging as part of the device deployment process
• Engage in the replacement of existing devices as required
• Install new devices as part of the overall deployment procedure
• Maintain detail oriented interaction with users including, but not limited to, nurses, doctors, etc.
• Ensure the smooth operation of Microsoft Windows on the deployed devices.

• Applicants must possess a minimum of 2 years of experience in a Desktop Support Analyst role or similar.
• Proficiency in Microsoft Windows is a mandatory requirement for this position.
• Candidates should have a strong understanding of the higher education industry.
• Ability to diagnose and rectify desktop issues, including hardware and software problems.
• Demonstrated ability to communicate effectively with both technical and non-technical staff.
• Experience in providing remote desktop support is preferred.
• Knowledge of network protocols, routing, and network software installation is a plus.
• Strong problem-solving skills, ability to prioritize tasks and work under pressure.
• Ability to maintain confidentiality and act with discretion is essential.
• A relevant degree or technical qualification is desirable.
• Familiarity with ITIL practices would be advantageous.
• Candidates should possess strong customer service skills.

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37 results for Desktop Support Analyst in Bethlehem, PA

Desktop Support Analyst We are offering a long-term contract employment opportunity in the higher education industry for a Desktop Support Analyst based in Philadelphia, Pennsylvania. As a Desktop Support Analyst, you will be primarily involved in the deployment and installation of new devices, along with maintaining interaction with users. Responsibilities: • Facilitate the deployment of new devices efficiently • Handle the task of imaging as part of the device deployment process • Engage in the replacement of existing devices as required • Install new devices as part of the overall deployment procedure • Maintain detail oriented interaction with users including, but not limited to, nurses, doctors, etc. • Ensure the smooth operation of Microsoft Windows on the deployed devices.

Desktop Support Analyst We are offering a long term contract employment opportunity for a Desktop Support Analyst in Bridewater, NJ. This role is within the IT industry and primarily focuses on providing technical assistance and support related to computer systems, hardware, and software. The individual will be tasked with diagnosing and resolving technical issues, maintaining equipment, and ensuring optimal performance for end-users within the organization. Responsibilities:• Respond to user-reported issues via phone, email, or ticketing system, providing timely and efficient resolution.• Install, set up, and configure desktops, laptops, printers, and other peripheral devices.• Monitor system performance, troubleshoot slowdowns or outages, and ensure optimal performance.• Perform routine maintenance and upgrades on computer systems and equipment.• Document incidents, problems, and resolutions for future reference and continuous improvement.• Collaborate with IT teams to resolve complex issues, ensuring a unified approach to problem-solving.• Educate users on basic troubleshooting and system use, providing guidance on best practices for maintaining system security.• Manage inventory of hardware and software assets, ensuring adequate resources for organization's needs.• Escalate unresolved problems to higher-level support or vendors as necessary.• Ensure proper functioning of security tools such as antivirus software.

Desktop Support Analyst We are offering a long-term contract employment opportunity for a Desktop Support Analyst in Philadelphia, Pennsylvania. This role is crucial within our team, with the main function being to assist with a Windows 11 Migration. The Desktop Support Analyst will be responsible for tasks including assisting with computer breakdowns and installations, intake calls for IT issues, and providing hands-on assistance carrying equipment to various locations in the building. Responsibilities: • Oversee the migration to Windows 11 across the organization • Handle IT-related queries and issues via intake calls • Assist in the breakdown and installation of computer systems • Provide physical assistance in moving equipment around the premises • Apply skills in Android Development, Cisco Technologies, Citrix Technologies, and Computer Hardware • Utilize knowledge of Dell Technologies and Active Directory to maintain and troubleshoot systems • Manage and support Apple Devices within the organization • Implement Backup Technologies for data protection and recovery • Perform Configuration Management to ensure system stability and efficiency.

Help Desk Analyst We are in the process of expanding our team with the addition of a Help Desk Analyst. Situated in New Holland, Pennsylvania, the candidate will be immersed in a dynamic environment where they will serve as a pivotal point of contact for end-users who require technical assistance. The role involves offering high-quality support through various channels such as phone, email, or a ticketing system. Responsibilities: • Act as the first point of contact for end-users needing technical assistance • Resolve basic issues concerning computers, applications, systems, devices, access, and performance • Utilize the ticketing system for documenting, tracking, and resolving reported problems • Guide users on preventive measures and best practices to avoid similar issues in the future • Elevate unresolved issues to the appropriate support teams or levels for further assistance • Assist in software installations, upgrades, user profile setups, and resetting passwords • Ensure compliance with service level standards for response times and quality • Troubleshoot computer hardware, software, and network issues • Manage user administration, password resets, and technical troubleshooting • Offer clear and effective guidance to end-users through strong communication skills.

Help Desk Analyst I We are offering a long term contract employment opportunity for a Help Desk Analyst I in ALLENTOWN, Pennsylvania. In this role, you will be the first contact for users, assisting with a variety of hardware, software, and network issues. You will be responsible for monitoring, troubleshooting, and maintaining infrastructure and applications that support both internal and client business operations. This role requires strong problem-solving skills, technical expertise, attention to detail, and a commitment to delivering exceptional support in a fast-paced environment. Responsibilities: • Manage Service Desk escalations through a ticketing system • Provide both remote and on-site troubleshooting for hardware and software support • Ensure the accurate documentation of incidents, including detailed steps and resolutions, in the ticket system • Support the onboarding process through the creation of accounts and configuration of hardware • Handle a variety of user support issues, ranging from hardware and software to network and account management • Diagnose and resolve hardware and software problems, referring complex networking problems to appropriate teams • Provide on-site technical support, which includes the installation and repair of workstations and related software/hardware • Ensure full connectivity of desktop and other networked peripherals through basic network support • Travel to client sites as necessary to provide support • Collaborate with the IT team on special projects and proactively identify opportunities for improvement • Maintain detailed time tracking for work completed • Document IT processes, configurations, and troubleshooting steps in a clear and accurate manner • Provide after-hours support as required, including nights and weekends.

IT Support We are looking to bring on board a detail-oriented IT Support individual. The role involves working in the industry, located in Princeton, New Jersey, United States. The role offers a contract to permanent employment opportunity. Responsibilities:• Efficiently handle all workflow entering the IT Support Team using FreshService• Balance work requests from both in-house and remote personnel• Supervise team tickets to ensure adherence to support procedures• Guarantee timely and efficient response from the Technical Support Analyst team to user requests, in line with Corporate Systems and Websites SLAs• Provide periodic reports on performance against SLAs• Take the lead on projects implementing IT Best Practices/Policies• Coordinate multiple, concurrent projects ensuring completion within the defined scope and timelines• Identify and manage risks, reporting and escalating them timely• Utilize strong analytical ability to diagnose and troubleshoot hardware/software problems• Provide technical leadership and consultation to team members for resolving challenging problems• Maintain a high focus on providing excellent customer service.

Help Desk Analyst We are in search of a Help Desk Analyst to join our team, located in Philadelphia, Pennsylvania. In the technology industry, this role will involve providing technical support and assistance to our clients. This is a long-term contract employment opportunity that offers a dynamic and collaborative work environment. Responsibilities: • Provide assistance and support for incoming queries and issues related to computer systems, software, and hardware. • Proficient in Android Development and able to assist in troubleshooting Android devices. • Utilize Cisco and Citrix Technologies to resolve technical issues. • Manage and monitor customer accounts, ensuring optimal performance and user satisfaction. • Maintain an in-depth understanding of Apple devices and Mac computers to provide comprehensive support. • Use Microsoft and Active Directory in managing user accounts and providing network access. • Handle computer hardware issues, including troubleshooting and repairing. • Oversee Configuration Management to ensure system security and efficiency. • Manage deployments, including software installation and updates.

Help Desk Analyst II We are in search of a Help Desk Analyst II to join our team. This role is based in Philadelphia, Pennsylvania, where you will be working alongside a team of IT professionals, taking charge of approximately 15-20 tickets per day. This position presents an opportunity to work in a Microsoft and Windows 10 environment, with a focus on M365 and Azure AD. For consideration, contact Abigail Fox. Responsibilities:• Provide support for 170 users, working collaboratively with our IT team• Be the point of contact for technical issues, handling tickets efficiently• Manage user accounts in an M365 environment, including activating, deactivating, and modifying licenses• Work with Azure AD, including multifactor authentication and security measures• Support Azure Security Groups and VPN Groups• Handle desktop support tasks such as hardware support, imaging, and new user device creation• Install operating systems on devices and manage software applications• Provide AV support, troubleshooting meeting rooms and working with Crestron and Teams• Manage printer and scanner support, primarily working with Canon and Sharp devices• Coordinate group policies, including adding and removing users• Keep track of inventory and handle asset tagging.

Deskside Technician We are offering an employment opportunity for a Deskside Technician in King of Prussia, PA. The successful candidate will be expected to provide first-line technical support to our customers, maintain and update our tracking tool, and communicate effectively with supervisors, peer groups, and customers. This role will require a public trust security clearance! Responsibilities:• Provide first-line technical support to customers, addressing questions about account administration, software distribution, and documentation.• Maintain and update the tracking tool to ensure accurate record-keeping.• Report recurring problems to management in a timely manner.• Handle a wide range of tasks, applying job skills and company policies to complete assignments.• Analyze situations or data following standard practices and procedures to resolve problems and make routine recommendations.• Communicate effectively with supervisors, peer groups, and customers, presenting factual information as required.• Handle unusual and seldom-occurring job events with minimal assistance from others.• Leverage advanced skills in SQL and DDA or client-server environment to access and manipulate computer data.• Ensure contributions are limited to assignment-related activities, making decisions to avoid delays in schedules.• Act as a liaison, interacting daily with different stakeholders.

Help Desk Analyst We are offering an exciting opportunity for a Help Desk Analyst in Hamilton Township, New Jersey. As part of our team, you will be providing general IT support focused on troubleshooting, Active Directory tasks, and managing virtual environments. You will also be responsible for user support and training, documentation, and process improvements to keep our systems running efficiently. Responsibilities: • Diagnosing and resolving hardware, software, and network issues to provide break/fix support • Performing basic Active Directory tasks including password resets and permission updates • Assisting with basic VM troubleshooting and resetting virtual machines • Providing hands-on support to resolve technical problems efficiently • Supporting and training users on IT-related issues and best practices • Maintaining records of system configurations, troubleshooting steps, and IT procedures • Utilizing Android Development, Cisco Technologies, Citrix Technologies, Microsoft, and Apple Devices skills to enhance IT support • Managing computer hardware and configuration management • Deploying and maintaining Mac Computers and other devices.

IT Field Support Technician We are offering a contract to permanent employment opportunity for an IT Field Support Technician in Woodbridge, New Jersey. As an IT Field Support Technician, you will provide technical assistance at multiple locations, manage hardware and software issues, and ensure the efficient operation of IT systems. Responsibilities: • Assist in troubleshooting and resolving issues related to hardware, software, and network systems at various locations. • Oversee regular system maintenance, as well as the installation and updating of software. • Handle problems related to desktops, laptops, and mobile devices, diagnosing and resolving hardware and software issues. • Assist with the setup, configuration, and troubleshooting of networks. • Ensure the correct installation and configuration of printers, scanners, and other peripherals. • Keep accurate documentation of all service requests, their resolutions, and inventory management. • Address all customer requests professionally and promptly. • Work in collaboration with other IT team members to resolve complex issues when needed.

Help Desk Support IV (Contractor) We are offering a contract employment opportunity for a Help Desk Support IV (Contractor) in Philadelphia, Pennsylvania. In this role, you will be the first point of contact for technical support, providing solutions and escalating complex issues. This position is within the technology industry, working in an office setting. Responsibilities:• Provide telephone technical support for hardware and software systems to end-users• Address basic queries about installation, operation, configuration, and customization• Apply basic troubleshooting techniques to identify problems and investigate causes• Recommend solutions to correct common failures and ensure follow-up• Escalate complex technical issues that require further expertise• Perform root cause analysis on recurring issues and develop checklists for typical problems• Recommend procedures and controls for problem prevention to improve customer service• Enter relevant information into the call tracking database, maintaining data integrity• Collaborate in a team setting, sharing information, and assisting colleagues with calls• Leverage skills in Office Suite and the Windows environment for efficient problem-solving• Balance multiple tasks simultaneously, showcasing an analytical mind and team player attitude• Employ excellent oral and written communication skills to effectively interact with a novice and/or low-skilled customer base.

Help Desk Analyst We are offering a long-term contract employment opportunity for a Help Desk Analyst in the healthcare, hospitals, and social assistance industry located in Philadelphia, Pennsylvania. As a Help Desk Analyst, you will be responsible for supporting users across the health system, managing patient portal issues, and ensuring a high level of customer service. Responsibilities: • Address user issues across all departments within the health system, including corporate and hospital departments. • Provide support to the patient portal, including password resets and navigation assistance. • Uphold the health system's "patient first" motto in all interactions and services. • Apply your customer service experience from diverse backgrounds to enhance user satisfaction. • Handle all communication over the phone, providing efficient and effective solutions to user inquiries. • Manage your schedule to ensure availability during required hours. • Utilize your technical skills, including Microsoft, Microsoft Access, Active Directory, Configuration Management, and Connectivity, to resolve issues and maintain system efficiency. • Demonstrate an outgoing personality and comfort in speaking with people, contributing to a positive work environment and user experience.

Help Desk Analyst We are searching for a proficient Help Desk Analyst to join our team in JENKINTOWN, Pennsylvania. As part of our team, you will be tasked with providing comprehensive tech support, primarily onsite, to end-users, handling workstation setups, and managing our Google Workspace. This role offers a short term contract employment opportunity. Responsibilities: • Offer hands-on tech support, addressing issues related to printers, touchscreens, peripherals, and more. • Administer and manage our Google Workspace, ensuring smooth operation and resolving any issues. • Handle workstation setups, ensuring all necessary hardware and software are installed and functioning correctly. • Utilize the Spiceworks ticketing system to manage and resolve tech support requests. • Provide support for Windows OS-based systems, which make up 90% of our systems, as well as a small number of Mac/Apple devices. • Display innovative problem-solving skills, including the ability to research solutions online when necessary. • Contribute to classroom support, ensuring all tech requirements for academic activities are met. • Maintain familiarity with Chrome for optimal support and troubleshooting. • Provide support for Ubiquity hardware and network management. • Maintain some level of familiarity with virtual servers for optimal support and troubleshooting.

Technical / Deskside Support II (Contractor) We are offering a long-term employment opportunity for a Technical / Deskside Support II in Philadelphia, Pennsylvania. The selected candidate will be responsible for providing comprehensive support for a variety of computer related products and systems, as well as managing customer inquiries and maintaining accurate records. Responsibilities:• Provide expert maintenance and support for PCs, servers, and associated software, networks, and peripherals• Handle installation, maintenance, and servicing of break-fix desk side computer related products and legacy systems• Support network products from both an operational and maintenance perspective• Perform tests and certify PCs, networks, servers, and client-approved applications• Conduct installs, moves, adds, and changes (IMACs) as required• Monitor customer accounts and take appropriate action when needed• Maintain a proficient understanding of company service solutions • Adhere to client-specific internal procedures and service delivery requirements• Work on smaller, less complex projects, potentially with project management responsibilities• Ensure customer satisfaction throughout the service delivery transaction• Maintain a high degree of professionalism in actions, demeanor, and dress.

SAP PMR Functional Analyst Job Description:We are seeking an experienced SAP PMR - SD - MM Functional Analyst to join our team. This role requires a deep understanding of SAP modules, particularly Promotion Management for Retail (PMR), Sales and Distribution (SD), and Materials Management (MM). The ideal candidate will be responsible for implementing, configuring, and optimizing SAP solutions to support business processes and improve operational efficiency.Responsibilities:<ul><li>Collaborate with business stakeholders to gather and analyze requirements related to SAP PMR, SD, and MM.</li><li>Configure and customize SAP modules to align with business needs.</li><li>Provide support and troubleshooting for SAP-related issues.</li><li>Conduct system testing and support user training sessions.</li><li>Work closely with technical teams to develop and implement solutions.</li><li>Ensure data integrity, consistency, and security within SAP applications.</li><li>Document business processes, system configurations, and functional specifications.</li><li>Stay updated with SAP best practices and emerging technologies.</li></ul>

Business Analyst I Core Responsibilities: Data/Business Analysis Metrics Creation Monitoring Understands data reporting nuances to make meaningful data comparisons and relevant charts as needed Works with analytics teams and /or directly performs analysis and data reviews to identify trends and drivers of reliability in program scope Understands relevant end to end metrics including data pipelines dependencies and services Perform ad hoc analysis in support of Sr. Manager and technical working group Technical Inclination Keeps abreast of new developments in relevant technologies data analytics and machine learning agile practices program management best practices and relevant industry standards Stakeholder Management Acts as a program point-of-contact for management stakeholders Consistent exercise of independent judgment and discretion in matters of significance and sensitive information

Windows 11 Deployment Technician We are in the process of integrating Windows 11 into our systems and are searching for a Windows 11 Deployment Technician to join our team. This role is based in Philadelphia, Pennsylvania and falls within the IT industry. We are offering a long-term contract employment opportunity, where the chosen candidate will be expected to provide hands-on assistance and resolve IT-related issues. Responsibilities: • Assist in the migration process to Windows 11. • Provide technical support during computer breakdowns and installations. • Efficiently manage incoming calls related to IT issues. • Contribute to the transportation of IT equipment to various locations within the premises. • Utilize a range of skills including Android Development, Cisco Technologies, and Citrix Technologies. • Engage in Computer Hardware management and work with Dell Technologies. • Handle tasks related to Active Directory and Apple Devices. • Work with Backup Technologies and Configuration Management.

Sr. Data Analyst Role We are offering a permanent employment opportunity for a Sr. Data Analyst Role in PHILADELPHIA, Pennsylvania. You will be expected to work with large and complex data sets, develop data cleaning processes, and provide data-driven insights to support decision-making. For consideration, please contact Abigail Fox Responsibilities:• Work on the analysis of large, complex data sets, sometimes incomplete, related to various projects• Establish and improve data cleaning and validation processes to enhance accuracy and consistency• Collaborate with project managers and legal teams to understand specific requirements and limitations• Evaluate claims based on project guidelines, identifying any inconsistencies, potential fraud, or missing information• Use data-driven insights to make decisions on claim approvals, denials, or deficiencies• Guide central data support members on collaborative tasks and provide leadership• Create reports, visualizations, and dashboards to communicate insights to a diverse audience, including technical and non-technical stakeholders• Propose and implement process improvements to facilitate smoother data handling in future projects• Document processes, data structures, and decisions made for auditing and compliance purposes

Database Analyst We are in search of a skilled Database Analyst to join our team in Wyomissing, Pennsylvania. In this role, you will be responsible for improving data quality, supporting data mapping activities, and performing root cause analysis. This position offers a long-term contract employment opportunity. Responsibilities: • Improve the quality of data by identifying and rectifying any data inconsistencies or inaccuracies. • Support data mapping activities by connecting business terms to technical data. • Utilize strong SQL skills to manipulate and analyze data. • Create and modify formulas in Excel for data analysis. • Query databases, with a focus on SAP Business Object Web Intelligence. • Analyze data to inform business decisions and strategies. • Trace data issues back to the source for root cause analysis. • Read and understand snowflake views with transformations and joins. • Understand ETL (Extract, Transform, Load) processes and their impact on data quality. • Work independently while also collaborating with team members when needed.

Sr. Data Analyst Role We are seeking an experienced Sr. Data Analyst to join our team, located in Philadelphia, Pennsylvania. The Sr. Data Analyst will be responsible for analyzing complex data sets, developing data cleaning processes, providing data-driven insights, and creating reports and visualizations. This role offers a contract to permanent employment opportunity. Responsibilities:• Analyze complex datasets related to class action settlements, which often contain millions of records.• Communicate continuously to navigate through thin requirements, making informed judgment calls.• Create and enhance data cleaning and validation processes to ensure accuracy and consistency.• Collaborate closely with project managers and legal teams to understand specific claim requirements and constraints.• Evaluate claims based on project guidelines, identifying any inconsistencies, fraudulent activities, or missing information.• Utilize data-driven insights to aid in decision-making regarding claim approvals, denials, or deficiencies.• Offer leadership and guidance to central data support members on collaborative tasks.• Develop reports, visualizations, and dashboards to effectively communicate insights to both technical and non-technical stakeholders.• Propose and implement process improvements to ensure more efficient data handling in future settlements.• Document all processes, data structures, and decisions made for auditing and compliance purposes.

Data Governance Analyst We are on the lookout for a dedicated Data Governance Analyst to become a part of our team. In this role, you'll be a crucial part of enhancing our data governance framework, driving data quality initiatives, and ensuring compliance with regulatory standards. You will also be collaborating with various domain teams as well as business and technical stakeholders. Responsibilities: • Collaborate with domain teams to set up and monitor data quality rules and controls. • Work closely with both business and technical teams to ensure alignment with established governance policies. • Take the lead on data governance initiatives for assigned data domains. • Assist in the selection and implementation of data governance tools to streamline our processes. • Develop and implement a data governance framework that aligns with our organization's goals and regulatory requirements. • Establish and maintain stringent policies, standards, and procedures to safeguard data integrity and security. • Identify and document the necessary data quality requirements, metrics, and thresholds. • Analyze and address data quality issues, including conducting root cause analysis and planning remediation. • Draw on your knowledge of BCBS 239 principles to ensure compliance with regulatory standards. • Develop workflows and dashboards to keep track of governance and data quality metrics. • Use your SQL skills to query databases, validate data, and support data quality assessments and lineage tracing. • Work with technical teams to implement lineage tracking and data traceability across our systems. • Conduct training sessions to increase stakeholder awareness of data governance principles.

Data Governance Analyst We are offering a permanent employment opportunity for a Senior Data Analyst - specializing in Data Governance in Philadelphia, Pennsylvania. This role is in the service industry where you will be involved in analyzing complex datasets, refining data cleaning processes, and providing data-driven insights. For consideration, please contact Abigail Fox Responsibilities: • Lead the analysis of large, complex datasets related to class action settlements, ensuring that even incomplete data is comprehensively evaluated• Engage in continuous communication to navigate thin requirements and make informed judgment calls• Refine and develop data cleaning and validation processes to enhance accuracy and consistency• Collaborate with project managers and legal teams to comprehend case-specific claim requirements and constraints• Evaluate claims for validity according to project guidelines, identifying any inconsistencies, potential fraud, or missing information• Leverage data-driven insights to aid decision-making on claim approvals, denials, or deficiencies• Offer leadership and guidance to central data support members on collaborative tasks• Create reports, visualizations, and dashboards to communicate insights to stakeholders, both technical and non-technical• Recommend and implement process improvements for more efficient data handling in future settlements• Preserve documentation of processes, data structures, and decisions made for auditing and compliance purposes.

Sr. Data Analyst Role We are offering a contract to permanent employment opportunity for a Sr. Data Analyst Role. The workplace is dynamic and fast-paced, where you will be tasked with processing and analyzing large, complex data related to class action settlements. Responsibilities: • Analyze and interpret large data sets that are sometimes incomplete and contain millions of records.• Communicate effectively to navigate thin requirements, make reasoned judgement calls, and ask relevant questions.• Improve and refine processes for data cleaning and validation to enhance accuracy and consistency.• Collaborate closely with project managers and legal teams to understand case-specific claim requirements and constraints.• Evaluate claims for validity following project guidelines, identify inconsistencies, fraud, or missing information.• Use data-driven insights to guide decisions on claim approvals, denials, or deficiencies.• Lead and guide central data support members on collaborative tasks.• Create reports, visualizations, and dashboards to convey insights to both technical and non-technical stakeholders.• Suggest and execute process improvements for better data handling in future settlements.• Maintain records of processes, data structures, and decisions for auditing and compliance purposes.

Business Analyst IV (Contractor) We are in search of a dedicated Business Analyst IV (Contractor) to join our team based in Philadelphia, Pennsylvania. As a Business Analyst IV (Contractor), your primary role will be to create and manage documentation for various project stages, design processes, and define business requirements. You will be working on both single and multiple projects, creating new processes for product launches, and supporting ongoing roadmap items. Resource will be responsible to document artifacts that will be used for various stages of a project's life-cycle. Documentation supporting process design and business requirements will be a large portion of the role. Effort may be within a single project or across multiple projects. Create new process for new product launch and support in flight road map items Voice Products. Partner with product owners to identify document business and system requirements and processes for new product launches.- Serve as product process and system Subject Matter Expert.- Align with Order Management Tech Ops and Care implementation stakeholders to ensure product process and system requirements are aligned with business objectives and customer experience goals.- Own business requirements gathering and development for new product deployment- Support reviews of business process requirements and test plans to help clarify objectives during system development- Interface with business partners and stakeholders to drive and execute change management- Support system deployment by gathering/documenting/sharing user feedback- Document and communicate business requirements and process flows- Develop operation focused detailed process features and user stories- Participate in Joint Application Development JAD sessions with System Engineering SE resources- Review Business Requirements with Key Stakeholders and Project Managers to ensure that a Project scope and core request is fulfilling what the stakeholders have requested- Prepare status updates and communicate issues to leadership as needed- Includes analysis of business and user needs documentation of requirements and support of translation into proper system requirements specifications- Recommends course of action related to process and system impacts that may negatively affect internal or external customer experience- Based on stakeholder feedback finalize Business Requirements and update Process Flows to incorporate changes made to the standard Business Procedures- Supports the testing team and business users in validating that the programs meet the requirements- Consistent exercise of independent judgment and discretion in matters of significance- Regular consistent and punctual attendance- Must be able to work nights and weekends variable schedules as necessary- Other duties and responsibilities as assigned

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Technology Doesn't Change the World, People Do.®

37 results for Desktop Support Analyst in Bethlehem, PA

Technology Doesn't Change the World, People Do.^®