Robert Half is looking for a desktop support technician with the ability to present complex technical information to non-technical users in an understandable and concise format. If you're a self-motivated problem solver who loves to work in a dynamic and positive environment, this may be the role for you.
What you get to do every single day
· Provide computer desktop support to local & remote locations in accordance with established policies and procedures
· Maintain, analyze, and fix computer systems, hardware, printers, and computer peripherals
· Coordinate hardware repairs with the appropriate vendors
· Provide support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
· Ensures the integrity of all electronic data records by following company quality standards
· Track equipment inventory and collaborate on potential purchases
· Own and execute technology implementation projects
· Resolve computer problems, and advise/implement appropriate action/solutions
· Communicate regularly and effectively with ticket submitters
· Maintain records of daily data communication transactions, issues and remedial actions taken or installation activities
What you bring to the role
· Bachelor's degree in Computer Science or technical degree preferred
· 2-4 years related experience
· Ability to write reports, business correspondence, user instructions, and procedure manuals