We are offering a permanent employment opportunity for a Customer Support Representative in the Medical Devices industry, based in Atlanta, Georgia. This role encompasses a blend of customer service and technical support responsibilities, where you will ensure our customers, sales representatives, and clinicians receive outstanding assistance.
Responsibilities:
• Efficiently handle inbound calls and emails, offering technical troubleshooting and customer service response.
• Maintain comprehensive records and documentation of customer interactions and actions.
• Conduct thorough investigations, assessments, and resolutions of issues in line with company guidelines and policies.
• Communicate unresolved issues to the Customer Service Manager.
• Educate customers on the full range of our products and services.
• Play a proactive role in retaining customers through superior customer service and technical support.
• Collaborate with a diverse team to deliver excellent customer service.
• Demonstrate competence in using industry-standard applications like Microsoft Office, Internet Explorer, Remote Support Tools, Windows, SQL.
• Exhibit strong analytical and reasoning skills to troubleshoot issues effectively over the phone.
• Show great attention to detail, multi-tasking ability, and resilience under pressure.
• Communicate technical issues in a comprehensible manner to non-technical customers.
• Utilize Salesforce for customer management and support.
• Proficiency in answering inbound calls, providing clear and concise communication to address customer inquiries and concerns.
• Proven experience in a call center customer service environment, handling high volume calls with professionalism.
• Demonstrated skill in providing exceptional customer service, ensuring customer satisfaction and repeat business.
• Ability to perform accurate data entry tasks, maintaining a high level of attention to detail.
• Comfortable with email correspondence, responding to customer queries in a timely and effective manner.
• Experience with both inbound and outbound calls, adept at managing multiple lines and prioritizing calls as needed.
• Proficiency in Microsoft Excel, capable of creating spreadsheets, entering data, and performing basic calculations.
• Familiarity with Microsoft Word, able to create, format, and edit documents as required.
• Experience in order entry, ensuring all customer orders are processed accurately and in a timely manner.
• Ability to schedule appointments efficiently, managing multiple calendars and ensuring no conflicts arise.
TalentMatch®
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit
roberthalf.gobenefits.net for more information.
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