We are looking for a Business to Consumer Collections Specialist to join our team in Atlanta, Georgia. This role involves managing communicating with customers to collect outstanding payments and maintaining accurate records of collections activities. This is a long-term contract employment opportunity.
Responsibilities:
• Maintain detail oriented and empathetic communication with customers during collection efforts to preserve positive relationships
• Accurately process customer credit applications and ensure efficient handling of the same
• Analyze customer accounts to identify delinquent balances and determine appropriate follow-up actions
• Negotiate payment arrangements or alternative payment plans in line with company policies and objectives
• Collaborate with internal departments and customers to resolve disputes or discrepancies favorably
• Document all communications and collection efforts in the system while ensuring compliance with company and legal standards
• Prepare and maintain records of collections activities, including aging reports and account status updates
• Provide regular updates to management on collection performance and any trends or challenges
• Stay informed about industry best practices and legal requirements to ensure effective and compliant collections processes
• Offer exceptional service and support to customers, helping them understand their account balances and available solutions
• Minimum of 3 years of experience as a Collections Specialist or in a similar role.
• Proficiency in using Accounting Software Systems.
• Proficiency in using CRM.
• Knowledge of Epic Software is a plus.
• Strong understanding of Accounts Receivable (AR).
• Experience in Answering Inbound Calls.
• Ability to perform Billing Functions.
• Experience in Claim Administration.
• Knowledge of Collection Processes is essential.