5 results for Customer Service Representative in Apex, NC

Customer Service Representative We are seeking a detail-oriented and customer-focused Customer Service Order Entry Representative to join our team. In this role, you will be responsible for processing customer orders accurately and efficiently while providing exceptional service and support. The ideal candidate will have strong communication skills, keen attention to detail, and the ability to multitask in a fast-paced environment.Key Responsibilities:<ul><li>Accurately enter and process customer orders via phone, email, or online platforms.</li><li>Review orders for accuracy, pricing, and availability before submission.</li><li>Respond promptly to customer inquiries regarding orders, product availability, pricing, and delivery timelines.</li><li>Collaborate with internal departments such as Sales, Shipping, and Inventory Management to ensure timely order fulfillment.</li><li>Resolve order discrepancies, shipping issues, and customer complaints professionally and efficiently.</li><li>Maintain customer records and order history in the company database or CRM system.</li><li>Provide updates on order status, tracking information, and any potential delays.</li><li>Assist in processing returns, exchanges, and refunds as needed.</li><li>Follow company policies and procedures to ensure a high level of service and accuracy.</li><li>Perform additional administrative tasks as assigned.</li></ul>

Customer Service Representative We are offering a long term contract employment opportunity for a Customer Service Representative in Durham, North Carolina. Our industry requires an individual who can handle high volumes of inbound calls and provide exceptional customer service. The workplace will be a fast-paced call center environment where you will have the opportunity to utilize your skills in answering inbound and outbound calls, data entry, email correspondence, and more. Responsibilities: • Provide excellent customer service through answering high volume inbound calls. • Handle and resolve customer inquiries and issues promptly and professionally. • Utilize Microsoft Excel and Microsoft Word for data entry and order entry tasks. • Maintain and update accurate customer credit records. • Schedule appointments as required by customers. • Ensure efficient and accurate processing of customer credit applications. • Manage email correspondence with customers, providing timely and relevant information. • Monitor customer accounts and take appropriate actions as needed.

Office Clerk General II We are extending an opportunity for an Office Clerk General II in the Health Pharm/Biotech industry based in Burlington, North Carolina. As part of our team, you will be tasked with various administrative duties, managing customer interactions, and handling office-related tasks. This role offers a long term contract employment opportunity. Responsibilities: • Address customer inquiries and complaints effectively • Manage and direct incoming calls efficiently • Responsible for the distribution of incoming mail • Keep track of office activities, business transactions, and other processes • Process checks and maintain payroll records • Use computer applications such as Microsoft Word, Excel, PowerPoint for various tasks • Update and maintain mailing and database systems • Ensure confidentiality and organization of information • Proofread data and other information such as records or reports • Demonstrate excellent verbal and written communication skills and multitasking abilities.

Collections Specialist We are offering a permanent employment opportunity for a Collections Specialist in the Utilities/Infrastructure industry, located in RALEIGH, North Carolina, United States. As a Collections Specialist, you will be expected to handle credit and collection processes, maintain customer accounts, and take necessary actions to prevent bad debts and increase revenue. Responsibilities:• Handle the collection of outstanding invoices for assigned accounts in a proactive manner.• Oversee customer payments to ensure they are made as per the agreed terms.• Engage effectively with both internal and external customers.• Investigate problem invoices, conduct necessary research, and take steps to resolve them.• Closely monitor accounts that could potentially become problematic to prevent bad debt.• Evaluate credit applications for approval or rejection based on credibility and potential revenue or losses.• Ensure proper setup of new customer accounts.• Review and assess existing accounts for credit limit increases.• Review contractor accounts to ensure all required project information is complete.

Sales Support We are offering a Sales Support role in the dynamic field of Staffing & Recruitment, located in Raleigh, North Carolina, 27601, United States. This short term contract employment opportunity involves supporting field sales personnel, tracking sales activities, maintaining customer documentation and databases, and ensuring efficient order/sample fulfillment. Responsibilities: • Efficiently handle customer documentation necessary for sales processes • Provide necessary support to field sales representatives to ensure smooth operations • Keep a close eye on sales activities and provide daily updates • Maintain and manage databases, ensuring regular backups for data security • Oversee order/sample fulfillment activities, ensuring timely and accurate delivery • Follow up with customers post delivery to confirm receipt and satisfaction • Address any outstanding issues or training needs to ensure smooth operations • Maintain all sales demonstration tools and applications for ready availability • Liaise with respective POC Specialist as needed for effective communication • Perform other assigned duties as part of the sales support role.