We are in the process of recruiting a Customer Service Representative for our non-profit organization. This role is based in Greenville, South Carolina, 29607, United States. This opportunity offers a contract to permanent employment opportunity. As a Customer Service Representative, you will play a crucial role in managing customer interactions, maintaining accurate customer records, and providing solutions to customer inquiries.
Responsibilities:
• Engage with customers to address various issues or requests related to their accounts
• Handle mostly inbound calls, assisting customers with their account-related inquiries
• Assist customers with new card activation and troubleshoot issues with existing cards
• Utilize internal software to update customer account information accurately
• Ensure customer satisfaction by providing timely and efficient service
• Translate customer service interactions for Spanish-speaking customers when required
• Add detailed notes to customer accounts following each interaction
• Regularly monitor customer accounts and take necessary actions.
Responsibilities:
• Engage with customers to address various issues or requests related to their accounts
• Handle mostly inbound calls, assisting customers with their account-related inquiries
• Assist customers with new card activation and troubleshoot issues with existing cards
• Utilize internal software to update customer account information accurately
• Ensure customer satisfaction by providing timely and efficient service
• Translate customer service interactions for Spanish-speaking customers when required
• Add detailed notes to customer accounts following each interaction
• Regularly monitor customer accounts and take necessary actions.
• Must possess strong skills in Customer Service, demonstrating a proven track record of ensuring Customer Satisfaction
• Proficiency in the Spanish Language is required, both written and spoken
• Experience in Spanish Translation is desirable, particularly in a customer service context
• Excellent interpersonal and communication skills to effectively liaise with diverse set of customers
• Demonstrated ability to handle customer queries and complaints in a detail oriented manner
• Strong problem-solving skills to provide effective solutions to customer issues
• Demonstrated ability to work in a fast-paced environment, managing multiple tasks simultaneously
• Experience working in the Non-Profit sector is a plus
• Ability to work collaboratively in a team environment
• High school diploma or equivalent is required; a degree in a relevant field is preferred.
• Proficiency in the Spanish Language is required, both written and spoken
• Experience in Spanish Translation is desirable, particularly in a customer service context
• Excellent interpersonal and communication skills to effectively liaise with diverse set of customers
• Demonstrated ability to handle customer queries and complaints in a detail oriented manner
• Strong problem-solving skills to provide effective solutions to customer issues
• Demonstrated ability to work in a fast-paced environment, managing multiple tasks simultaneously
• Experience working in the Non-Profit sector is a plus
• Ability to work collaboratively in a team environment
• High school diploma or equivalent is required; a degree in a relevant field is preferred.