We are offering a long term contract employment opportunity for an Operations Support role based in Allentown, Pennsylvania. This position plays a critical role in our industry, ensuring the smooth operation of our processes and providing essential support to our team.

Responsibilities:

• Engage in meticulous planning and submitting of outage requests for electrical zones within substation and distribution systems.
• Ensure compliance with safety tagging and Lockout-Tagout (LOTO) procedures through the creation and review of switch orders.
• Manage, compile, and distribute outage request data to all project stakeholders.
• Utilize knowledge of electrical one-line diagrams and schematics for efficient and safe outage planning.
• Act as a dispatcher when needed, directing and dispatching work crews to locations based on customer requests and specifications.
• Coordinate activities with Distribution and Transmission system operators to optimize the use of resources and maintain safety.
• Communicate critical information to Distribution and Transmission system operators for an effective and safe response to customers.
• Handle customer inquiries and complaints in a detail oriented manner, both verbally and in writing.
• Collaborate with other departments as necessary, directing and dispatching personnel or securing assistance.
• Liaise with 911 centers in a detail oriented manner, ensuring seamless information transmission for efficient and safe emergency response.
• Perform varied administrative functions as part of the role.
• Other related duties as assigned or necessary.

• Proficiency in Customer Service, demonstrating the ability to effectively handle queries and complaints in a detail oriented manner.
• Experience in managing Office Functions, including planning, procedures, and review.
• Ability to interpret language and diagrams, including schematics, for clear and effective communication.
• Experience with Specification tasks such as Request For Information from project stakeholders.
• Knowledge of Electrical systems, specifically distribution systems.
• Familiarity with Lockout-tagout (LOTO) procedures in a substation environment.
• Understanding of One Line operations support.
• Ability to Ensure Compliance with company and regulatory standards.
• Experience in planning and coordinating tasks in an Operations Support role.
• Ability to work with diverse teams and stakeholders.

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.