We are offering a contract to permanent employment opportunity for a Sr. Collections Specialist in Honolulu, Hawaii. This role is primarily focused on ensuring efficient and timely collection of all assigned premium receivables in accordance with established policies and procedures, along with providing outstanding customer service to all customers. In you are interested in this role, please call us at 808-531-8056. Preference will be given to applicants currently residing in Hawaii due to the nature of the job requirements.
Responsibilities:
• Ensure the completion of monthly bank statement reconciliation the next business day after month-end closing.
• Conduct research and reconciliation of Unassigned Cash and Commission Payable.
• Take responsibility for collection and follow-up on payment for assigned premium receivables.
• Regularly review accounts receivable aging and other monthly reports to ensure compliance, accurate and timely collections.
• Respond to customer inquiries related to billing or account maintenance within 24 hours.
• Collaborate with the Premium Audit team on non-productive audits and/or the audit revision process.
• Take the lead on specific projects or duties as assigned by the Manager.
• Provide mentorship to Associate and Specialist roles.
• Collaborate with Digital, Robotics, and IT teams on the development and testing of new functionality.
• Assist the Manager with updating and documenting workflow processes and changes.