We are currently staffing for a Technical Software Support Engineer to join our client's team, primarily focusing on handling customer applications, maintaining precise customer records, and addressing customer inquiries. You will also be tasked with monitoring customer accounts and initiating relevant actions.
Responsibilities:
• Handle incoming calls and emails providing technical software support to government clients
• Ensure high-quality customer service in all communications
• Demonstrate proficiency in using the software to clients, addressing queries and instructions on proper usage
• Conduct software training sessions
• Perform software Q/A testing
• Troubleshoot internal issues, liaising with managers and the development team
• Maintain a technical focus on computer software, data file and report analytics
• Leverage experience with municipal government/industry or familiarity with finance, accounting, non-profit or banking industry
• Utilize Access experience
• Exhibit expertise with email (Outlook), Excel, Word.
• Minimum of one year of experience in a similar role
• Experience with Cloud Technologies is strongly preferred
• Understanding of Firewall Technologies
• Ability to manage Active Directory
• Experience with Backup Technologies
• Strong knowledge of Computer Hardware
• Skills in Configuration Management
• Excellent Customer Service abilities