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    Are you sure you want to pass on this job?

    We are currently staffing for a Technical Software Support Engineer to join our client's team, primarily focusing on handling customer applications, maintaining precise customer records, and addressing customer inquiries. You will also be tasked with monitoring customer accounts and initiating relevant actions.


    Responsibilities:

    • Handle incoming calls and emails providing technical software support to government clients

    • Ensure high-quality customer service in all communications

    • Demonstrate proficiency in using the software to clients, addressing queries and instructions on proper usage

    • Conduct software training sessions

    • Perform software Q/A testing

    • Troubleshoot internal issues, liaising with managers and the development team

    • Maintain a technical focus on computer software, data file and report analytics

    • Leverage experience with municipal government/industry or familiarity with finance, accounting, non-profit or banking industry

    • Utilize Access experience

    • Exhibit expertise with email (Outlook), Excel, Word.

    • Minimum of one year of experience in a similar role

    • Experience with Cloud Technologies is strongly preferred

    • Understanding of Firewall Technologies

    • Ability to manage Active Directory

    • Experience with Backup Technologies

    • Strong knowledge of Computer Hardware

    • Skills in Configuration Management

    • Excellent Customer Service abilities

    Technology Doesn't Change the World, People Do.®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.
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    Application Support Engineer Job in Acton | Robert Half