Telecommunications Specialist in Kalamazoo, MI

Telecommunications Specialist Job Description

Telecommunications specialists create, install and maintain computer technology designed for the purposes of communication, including video and data systems. The role requires detailed understanding of telecommunications theory and practice, as well as solid technical, interpersonal and organization skills. Management experience in video and data communications is necessary, as is a commitment to providing the customer with reliable equipment, software and connectivity. Employers may seek an associate’s degree in electronics or a related field but are equally interested in several years of hands-on experience with communications equipment. Experience working with the specific hardware used in the company’s telecommunications system, as well as with cabling and transmission test equipment, is highly valued.

Typical telecommunications specialist duties:

Providing overall management of voice, data and video equipment; supervision; and technical advice

Applying user requirements to technology

Developing, refining and complying with telecommunications systems planning

Installing and testing cabling

Investigating and resolving trouble ticket items and making necessary equipment repairs

Developing planning documentation, reviewing requests for communication services and coordinating resources

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Avaya CMS

Microsoft Office Suites

Microsoft Outlook

Microsoft Excel

Microsoft Office 365

Installation

Communication

Customer Service

Training

Human Resources (HR) Administration

Salary for Telecommunications Specialist in Kalamazoo, MI

52800 - 75800

25th percentile

52800

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

63800

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

75800

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

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