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Senior Customer Service Specialist in Memphis, TN

Senior Customer Service Specialist Job Description

Handles complex customer inquiries, resolves escalated complaints, and provides excellent service via phone, email, and in-person. This role demands a problem-solving mindset. May supervise staff, manage customer records, analyze trends, and prepare reports on customer service issues. Requires several years of experience and strong problem-solving, communication, and leadership skills.

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Salary for Senior Customer Service Specialist in Memphis, TN
38640 - 49920
25th percentile
38640
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
44880
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
49920
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 48480 54240 62400 Account Manager 41760 50880 63840 Customer Experience Specialist 36240 45360 53520 Customer Service Specialist 35040 38880 43440 Call Center Specialist 33360 36480 46080

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