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Senior Customer Service Specialist in Indianapolis, IN

Senior Customer Service Specialist Job Description

Handles complex customer inquiries, resolves escalated complaints, and provides excellent service via phone, email, and in-person. This role demands a problem-solving mindset. May supervise staff, manage customer records, analyze trends, and prepare reports on customer service issues. Requires several years of experience and strong problem-solving, communication, and leadership skills.

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Salary for Senior Customer Service Specialist in Indianapolis, IN
39043 - 50440
25th percentile
39043
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
45348
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
50440
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 48985 54805 63050 Account Manager 42195 51410 64505 Customer Experience Specialist 36618 45833 54078 Customer Service Specialist 35405 39285 43893 Call Center Specialist 33708 36860 46560

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