Product Support Specialist in San Jose, CA

Product Support Specialist Job Description

Product support specialists must have strong customer service, problem-solving and communication skills. This position assists users with issues and concerns regarding a company’s products, offering software and technical support and resolving problems. Previous experience in customer and/or technical support may be preferred. Candidates will engage in moderate system design and architecture, building and improving upon current automation. A bachelor’s degree is preferred as well as five or more years of prior relevant experience.

Typical product support specialist duties:

Providing technical and customer service support for a company’s products

Assisting users with product issues and concerns and communicating steps to resolve problems

Identifying and analyzing problems with software and hardware, including failures, bugs and system issues

Reporting issues and user concerns to leadership

Looking for a product support specialist or a product support specialist job?

Submit your resume or request talent now and our expert recruiters will be with you shortly.

Robert Half can assist you with your product support specialist recruitment needs.

EO/IR systems

Windows OS

Upgrades

Database

Networking

Workstatioin Support

Troubleshoot

Customer Service

Computer Hardware

Sales

Salary for Product Support Specialist in San Jose, CA

65670 - 100650

25th percentile

65670

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

80520

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

100650

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Help Desk Support Manager

109890

135300

151470

Desktop Support Analyst

72270

87450

101310

Help Desk Tier 3

73590

89100

105270

Help Desk Tier 2

60720

73920

82830

Help Desk Tier 1

51810

62700

69960

Newest Product Support Specialist jobs

Search Jobs

Customer Experience Specialist

IT Support II

Customer Experience Specialist

Hiring? Start here.

Access millions of skilled contract and permanent candidates at every level from support roles to C-suite, and pinpoint the talent you need using our industry-leading matching technology.