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Product Support Specialist in San Antonio, TX

Product Support Specialist Job Description

Product support specialists must have strong customer service, problem-solving and communication skills. This position assists users with issues and concerns regarding a company’s products, offering software and technical support and resolving problems. Previous experience in customer and/or technical support may be preferred. Candidates will engage in moderate system design and architecture, building and improving upon current automation. A bachelor’s degree is preferred as well as five or more years of prior relevant experience.

Typical product support specialist duties:

Providing technical and customer service support for a company’s productsAssisting users with product issues and concerns and communicating steps to resolve problemsIdentifying and analyzing problems with software and hardware, including failures, bugs and system issuesReporting issues and user concerns to leadership

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Salary for Product Support Specialist in San Antonio, TX
50753 - 78023
25th percentile
50753
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
62368
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
78023
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 118928 146703 174478 Cable/Computer Technician 42925 51258 57823 Help Desk Support Manager 84588 104283 116655 Desktop Support Analyst 55550 67165 78023 Help Desk Tier 3 59843 71205 81810 Help Desk Tier 2 46965 59085 66155 Help Desk Tier 1 40905 49490 55298

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