Product Support Specialist in Rochester, NY

Product Support Specialist Job Description

Product support specialists must have strong customer service, problem-solving and communication skills. This position assists users with issues and concerns regarding a company’s products, offering software and technical support and resolving problems. Previous experience in customer and/or technical support may be preferred. Candidates will engage in moderate system design and architecture, building and improving upon current automation. A bachelor’s degree is preferred as well as five or more years of prior relevant experience.

Typical product support specialist duties:

Providing technical and customer service support for a company’s products

Assisting users with product issues and concerns and communicating steps to resolve problems

Identifying and analyzing problems with software and hardware, including failures, bugs and system issues

Reporting issues and user concerns to leadership

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Salary for Product Support Specialist in Rochester, NY

45225 - 69525

25th percentile

45225

The candidate is new to the role and building the needed skills, experience and autonomy.

50th percentile

55575

The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.

75th percentile

69525

The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.

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75th percentile

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