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Product Support Specialist in Nashville, TN

Product Support Specialist Job Description

Product support specialists must have strong customer service, problem-solving and communication skills. This position assists users with issues and concerns regarding a company’s products, offering software and technical support and resolving problems. Previous experience in customer and/or technical support may be preferred. Candidates will engage in moderate system design and architecture, building and improving upon current automation. A bachelor’s degree is preferred as well as five or more years of prior relevant experience.

Typical product support specialist duties:

Providing technical and customer service support for a company’s productsAssisting users with product issues and concerns and communicating steps to resolve problemsIdentifying and analyzing problems with software and hardware, including failures, bugs and system issuesReporting issues and user concerns to leadership

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Salary for Product Support Specialist in Nashville, TN
51255 - 78795
25th percentile
51255
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
62985
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
78795
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 120105 148155 176205 Cable/Computer Technician 43350 51765 58395 Help Desk Support Manager 85425 105315 117810 Desktop Support Analyst 56100 67830 78795 Help Desk Tier 3 60435 71910 82620 Help Desk Tier 2 47430 59670 66810 Help Desk Tier 1 41310 49980 55845

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