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Product Support Specialist in Nashua, NH

Product Support Specialist Job Description

Product support specialists must have strong customer service, problem-solving and communication skills. This position assists users with issues and concerns regarding a company’s products, offering software and technical support and resolving problems. Previous experience in customer and/or technical support may be preferred. Candidates will engage in moderate system design and architecture, building and improving upon current automation. A bachelor’s degree is preferred as well as five or more years of prior relevant experience.

Typical product support specialist duties:

Providing technical and customer service support for a company’s productsAssisting users with product issues and concerns and communicating steps to resolve problemsIdentifying and analyzing problems with software and hardware, including failures, bugs and system issuesReporting issues and user concerns to leadership

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Salary for Product Support Specialist in Nashua, NH
57285 - 88065
25th percentile
57285
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
70395
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
88065
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 134235 165585 196935 Cable/Computer Technician 48450 57855 65265 Help Desk Support Manager 95475 117705 131670 Desktop Support Analyst 62700 75810 88065 Help Desk Tier 3 67545 80370 92340 Help Desk Tier 2 53010 66690 74670 Help Desk Tier 1 46170 55860 62415

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