Product Support Specialist in Melbourne, FL

Product Support Specialist Job Description

Product support specialists must have strong customer service, problem-solving and communication skills. This position assists users with issues and concerns regarding a company’s products, offering software and technical support and resolving problems. Previous experience in customer and/or technical support may be preferred. Candidates will engage in moderate system design and architecture, building and improving upon current automation. A bachelor’s degree is preferred as well as five or more years of prior relevant experience.

Typical product support specialist duties:

Providing technical and customer service support for a company’s productsAssisting users with product issues and concerns and communicating steps to resolve problemsIdentifying and analyzing problems with software and hardware, including failures, bugs and system issuesReporting issues and user concerns to leadership

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Salary for Product Support Specialist in Melbourne, FL
46733 - 71843
25th percentile
46733
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
57428
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
71843
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 109508 135083 160658 Cable/Computer Technician 39525 47198 53243 Help Desk Support Manager 77888 96023 107415 Desktop Support Analyst 51150 61845 71843 Help Desk Tier 3 55103 65565 75330 Help Desk Tier 2 43245 54405 60915 Help Desk Tier 1 37665 45570 50918
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