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Product Support Specialist in Lansing, MI

Product Support Specialist Job Description

Product support specialists must have strong customer service, problem-solving and communication skills. This position assists users with issues and concerns regarding a company’s products, offering software and technical support and resolving problems. Previous experience in customer and/or technical support may be preferred. Candidates will engage in moderate system design and architecture, building and improving upon current automation. A bachelor’s degree is preferred as well as five or more years of prior relevant experience.

Typical product support specialist duties:

Providing technical and customer service support for a company’s productsAssisting users with product issues and concerns and communicating steps to resolve problemsIdentifying and analyzing problems with software and hardware, including failures, bugs and system issuesReporting issues and user concerns to leadership

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Salary for Product Support Specialist in Lansing, MI
42713 - 65663
25th percentile
42713
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
52488
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
65663
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 100088 123463 146838 Cable/Computer Technician 36125 43138 48663 Help Desk Support Manager 71188 87763 98175 Desktop Support Analyst 46750 56525 65663 Help Desk Tier 3 50363 59925 68850 Help Desk Tier 2 39525 49725 55675 Help Desk Tier 1 34425 41650 46538

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