Product Support Specialist in Hoffman Estates, IL

Product Support Specialist Job Description

Product support specialists must have strong customer service, problem-solving and communication skills. This position assists users with issues and concerns regarding a company’s products, offering software and technical support and resolving problems. Previous experience in customer and/or technical support may be preferred. Candidates will engage in moderate system design and architecture, building and improving upon current automation. A bachelor’s degree is preferred as well as five or more years of prior relevant experience.

Typical product support specialist duties:

Providing technical and customer service support for a company’s products

Assisting users with product issues and concerns and communicating steps to resolve problems

Identifying and analyzing problems with software and hardware, including failures, bugs and system issues

Reporting issues and user concerns to leadership

Looking for a product support specialist or a product support specialist job?

Submit your resume or request talent now and our expert recruiters will be with you shortly.

Robert Half can assist you with your product support specialist recruitment needs.

Salary for Product Support Specialist in Hoffman Estates, IL

57788 - 88838

25th percentile

57788

The candidate is new to the role and building the needed skills, experience and autonomy.

50th percentile

71013

The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.

75th percentile

88838

The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

IT Operations Manager

135413

167038

198663