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Product Support Specialist in Greenville, NC

Product Support Specialist Job Description

Product support specialists must have strong customer service, problem-solving and communication skills. This position assists users with issues and concerns regarding a company’s products, offering software and technical support and resolving problems. Previous experience in customer and/or technical support may be preferred. Candidates will engage in moderate system design and architecture, building and improving upon current automation. A bachelor’s degree is preferred as well as five or more years of prior relevant experience.

Typical product support specialist duties:

Providing technical and customer service support for a company’s productsAssisting users with product issues and concerns and communicating steps to resolve problemsIdentifying and analyzing problems with software and hardware, including failures, bugs and system issuesReporting issues and user concerns to leadership

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Salary for Product Support Specialist in Greenville, NC
41708 - 64118
25th percentile
41708
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
51253
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
64118
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 97733 120558 143383 Cable/Computer Technician 35275 42123 47518 Help Desk Support Manager 69513 85698 95865 Desktop Support Analyst 45650 55195 64118 Help Desk Tier 3 49178 58515 67230 Help Desk Tier 2 38595 48555 54365 Help Desk Tier 1 33615 40670 45443

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