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Product Support Specialist in Denver, CO

Product Support Specialist Job Description

Product support specialists must have strong customer service, problem-solving and communication skills. This position assists users with issues and concerns regarding a company’s products, offering software and technical support and resolving problems. Previous experience in customer and/or technical support may be preferred. Candidates will engage in moderate system design and architecture, building and improving upon current automation. A bachelor’s degree is preferred as well as five or more years of prior relevant experience.

Typical product support specialist duties:

Providing technical and customer service support for a company’s productsAssisting users with product issues and concerns and communicating steps to resolve problemsIdentifying and analyzing problems with software and hardware, including failures, bugs and system issuesReporting issues and user concerns to leadership

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Salary for Product Support Specialist in Denver, CO
58793 - 90383
25th percentile
58793
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
72248
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
90383
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 137768 169943 202118 Cable/Computer Technician 49725 59378 66983 Help Desk Support Manager 97988 120803 135135 Desktop Support Analyst 64350 77805 90383 Help Desk Tier 3 69323 82485 94770 Help Desk Tier 2 54405 68445 76635 Help Desk Tier 1 47385 57330 64058

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